CiCi’s Pizza Buffet

Shameless Manager. The service, manager, and store owner were so bad that I had to write a review. I took my Cub Scouts from Austin, TX to eat here before we did our overnight camping trip on the Lexington. The kids, ages 7 – 11, were of course really excited about the whole trip. They saved up all year and earned money through fundraising and other activities. So to start off, pizza was not available every time I went up, it was a Saturday and busy and I understood that. No big deal. That was okay. What was not okay was that half the games took my scouts hard earned money. It might sound petty and I would not have made it a big deal if not for the fact that the manager was completely out of line. I pointed out the games that didn’t work and even showed her one game that was still running that did not function. She said «technically the game still works» because it was still on. Even after the fact that I showed her the control didn’t work she still refused to refund the boys’ money. This is just a matter of principal now. We just spent $ 50 on pizza and my scouts even cleaned the table and the floor around them — they even put away their plates and glasses and said thank you before they left. These kids went above and beyond to be courteous guests of CiCi’s and great representatives of Cub Scouts. All of these kids are from single parent households in a government subsidized housing community in Austin. THEY DO NOT GET TO DO THINGS LIKE THIS OFTEN. I called the owner of the restaurant and surprisingly received no call back. I am beyond disappointed with CiCi’s and will never plan a trip back to this one.