I booked with Dr. Chan based on reviews associated with JCPenney Optical but was not entirely sure what to expect. I thought Dr. Chan was very accommodating, thorough, and knowledgable. I was a bit surprised by the condition of her office; I think it could use some updating and general TLC, but I feel confident in the care she gave my peepers. I’d recommend to others, especially if you’re more interested in the quality of the service than the surroundings.