VIP Limo & Sedan Transportation

Tried to set up a limo for a round trip run to lax from Temecula. Very poor in returning phone calls. Ended up having to go with another company. We’ve used this company before with no problems at all but this time it was a completely different story.

No stars. Do not recommend this company!!!

VIP Limo & Sedan Transportation was excellent. Our driver, Michael, was early picking us up (which we hoped for) and waited for us as we finished last minute gathering of luggage. He was friendly and helpful and loaded our bags in the car. The sedan, with leather seats, was luxurious, and our drive from Riverside to LAX was so easy. Michael also picked us up from LAX upon return, and waited for us despite our delayed flight. It was such a smooth ride that we slept all the way home. The whole experience was great! Thanks VIP! I would absolutely recommend VIP Limo & Sedan Transportation!

On time and smooth ride to and from John Wayne Airport. We will definitely do business in the future! Thanks.

Mark and Michael took complete care of our group! The customer service was incredible! Our entire group loved the experience, I will definitely be using them again! On top of complementary beverages and the ease of being able to text the driver for updates they put the customer first, what a concept these days! Definitely the way to go when you need a reliable, fun, easy DD for the evening!

Excellent service. Mark was great, we had 10 people and got a limo for our dinner. We didn’t want to worry about driving and if we had drinks. We had our credit union group from Hawaii and wanted to ride together instead of getting two vans/​taxi. It was double the cost BUT then convenience and service was great. Also had drinks included so that provided value too. We will be back next year and depending on our group size and were we will celebrate our graduate dinner, we would definitely use Mark again. Thanks and Aloha
Duane

We used VIP Limo for our roundtrip to LAX and back (from Rancho Cucamonga), and it was perfect. Mark was right on time, the limo was clean and stocked. When we landed, our international flight was delayed over an hour — we were tired, achy, and just wanted to get home. There was Mark — he’d been waiting for us… and pulled up with a smile on his face, saying «Welcome home!» We got to crash in the back of the limo, while he braved the rush hour traffic.
Reliable, clean, honest, and a warm, friendly service standard. This will be my go-​to limo company from now on!

We used VIP for a round trip from La Verne to LAX. We had a group of 7 with a lot of bags, and we comfortably fit in the recommended 10-​person limo. The drivers were on-​time, helpful, and very friendly. I’d use VIP again and will recommend them to friends.

I used VIP for a round trip to n from LAX. The driver picked us up on time-5:30am n safely got us to LAX with plenty of time to check in and get some breakfast. On the trip home from LAX (7 days later), Mark picked us up curbside and got us home safe. I will used VIP in the future for my pleasure n business trips.

Please do not use this service, very unprofessional!!! They have been giving us the run around regarding our wedding refund we had even settled for half and we are still waiting for our refund 4 months after our wedding!!!

I am writing this to warn all of you fellow Unilocalers/​customers. I got married around 2 months ago and received very poor/​substandard/​immoral service from this company. I was promised 3 trips from the hotel I was staying at and received 1.5 trips. Why did this happen? Well my bride and her bridesmaids got to the venue destination ok… but when the driver «Mark» who told Vellano Country Club that he was the owner of the VIP Limousine and Sedan service picked me, the groom up, and my groomsmen up, something terrible happened. I had my videographer following us in the limo and he recorded the driver, «Mark», running a stop sign and clipping the curb, causing a flat tire. «This resulted in me missing my pre-​wedding pictures. I had to have my guests drive myself and my groomsmen to the venue, as „Mark“ did not know how to change a flat tire. I was also promised „beers“ for me and my guests for the ride and there was literally one… yes ONE Bud Light can for us. So seven guys had to share ONE Bud Light. My Videographer recently shared his review. VIP Limo Service responded with lies stating that I was offered an airport ride… this is a bold faced lie. Every guest that came to my wedding lives in the Southern California area… why would I need a stupid airport ride? I talked to Mark and was promised in writing that I would receive a refund of $ 212 from the $ 500 fee I paid this company. I was ignored several times and I didn’t receive anything after several weeks. I finally received an email stating a mathematics breakdown that made no sense and that I would receive a $ 174 refund. I was promised that this refund would be mailed out right away. This was is in May. It is now June 20^th, and still no refund. I have been deceived and lied to numerous times. Do not trust this company. I have asked to speak to the owner and „Mark“ has repeatedly told me via text only (because when I call I get sent to voicemail)…» You ain’t gonna speak to the owner ” …” You ain’t gonna speak to the owner”. As a consumer, why can’t I speak to the owner to file a complaint? Please beware of this company.

My buddy Used these guys for his wedding 3÷27÷15 I was part of the video crew filmed the driver running a stop sign blowing a tire on the curb making us late to reception had to find a ride the rest of the way driver had no clue how to change a tire no call anyone for help just left us in the street and we had to get our own ride from there not to mention he left a group of people at the hotel and never picked them up and still to this day no refund shady company rude service paid cash very unprofessional
P.s I’ll be posting the video soon!
Ok so do what’s & refund then like you promised!

I would definitely recommend Mark to all my business colleagues and family you truly felt VIP. Definitely my go to CAR/​LIMO SERVICE company.

10 stars for this organization! Way beyond my expectations. I called night before my excursion and Mark made it happen. My party was taking a brewery tour down in Temecula from chino. Mark said no problem. I happened to be en route to meeting place in chino and Mark had limousine pick me up. What?! That was awesome! The limo was clean and fully stocked. Juan drove us down to pechanga and was super awesome. When our 4 hour tour was over Gabriel was there waiting at specified time. He even stopped on way back for restroom break. My party of 8 was more than impressed from the overall service. If you need to book a trip anywhere within the socal area this is place to call. By the way, Mark the owner called me after pick up to make sure our needs were met. Thanks for the great service.

I would highly recommend VIP limo service. Mark was honest & very helpful! Unfortunately it did not work out for me & I had to cancel my plans. Mark was kind enough to give me a full refund «Hassle Free» he was very understanding! Things happen. I will definitely be using VIP services in the future. Honest, reliable company!

I was very pleased with the level of customer service both Mark and Luis, the driver provided for our party on New Year’s Eve. I contacted Mark the day before New Year’s Eve, to make accommodations for a 20 passenger vehicle. Even on such short notice, he was promptly able to accommodate us and also was very reasonable with their charges. Luis, our driver arrived on-​time, and was very patient with our large group. I couldn’t be more pleased with the service we received. I would definitely recommend them and will personally be using their services again in the future.

I’m new to Unilocal but wanted to let you know how extremely content I am with the service that Mark and VIP LIMOUSINE provide I have booked with them several times before including for my daughters quinceanera.
We recently booked Vip limousine for our group of 10 girls. It was our friends bday and she’d decided to go wine tasting in temecula. From the get go Mark was very professional, friendly and very attentive to our needs and requests. He showed up right on time and the limo was nice and clean and well stocked ;). Originally we weren’t too sure exactly which wineries we wanted to visit. He knew exactly where to take us and was very patient with all ten of us crazy girls lol. Oh and did I mention he had the limo ready and waiting for us at the front of each winery as soon as we walked out. Will definitely always go with VIP limousine. Can’t tell you enough how great the service and drivers are.

Mark and VIP Limo & Sedan continue to provide us reliable and excellent service. We always appreciate their attention to details and prompt pickups. We found Mark on Unilocal several years ago and have always received excellent service from Mark and all of his drivers, most recently Michael. Thank you!

I was in a pinch and stranded at the Ontario airport and had to get to Lake Arrowhead, which is an hour away.
It was 10pm at night and I called Mark. He calmed me down and got me a driver within 30 minutes. Not only did he get me a driver, but the driver stopped to get me food (my flight was delayed by 2 hours) and got me safely to my hotel despite the thick fog from the airport to my hotel.
Mark and his team have stellar customer service. I would definitely use them again when I am in the area.
Mahalo Mark!!!

OK, so when it come to car service, I am Mr Picky McJerkface. Seriously, coming from NYC, I have completely unreasonable expectations of on-​time performance, car cleanliness, driver ability. VIP is the 4^th service I have used in LA since moving here from NY in 2007, and the ONLY one I will call for my car service. Mark has gone so far above and beyond the levels of expectation that I don’t know how to tell you about it.
Oh, wait, yes, I do. Here’s an example:
I call Mark and tell him I’m having my 25^th anniversary and I need my guests picked up at LAX, brought to the venue and then taken back to the airport several days later. No problem, right? What if the venue is in OJAI, and the pickups are at 6, 8 &10 PM and the returns at 3 and 5AM? And there are too many people at too many different times to do it with one car? Mark said, ‘Shoot me the times and names and I’ll take care of it.” And he did, brilliantly. My guests were laughing when they arrived, the cars were all stocked and ready and everything went right. Exactly as promised.
You just can’t ask for better service. Sure, I make fun of his web site and there have been glitches, but always, he has made things right and not left me stranded at at the airport like another (unnamed to protect me from the guilty).
Now, I’ve got to get him working on that web site…