Verizon

Went in to fix a virus I opened on my phone. Not only did Carla help me fix the problem, she restructured my contract from 185 to 138 a month. Yes, a $ 50 a month savings. Very patient with all my questions. THANKS CARLA ! :) AAAAA+++++++

I went here today because I live in south corona and there was no way of being able to get to the Verizon at the crossings without being stuck in a long line of street.
All I needed to do here was have them help me program my phone and put the glass screen on it.
When I walked in and explained what I was here for the lady who was helping me out was very irritated that that was all I came in for. I tried to be nice to her because I knew I was using her time and she works on commission but hey, you should always give great customer service even if you are just doing something quick and simple to help them.
I will not be coming back to this location, and I will just stick with my normal people at the Crossings.

The people that work here really need better training on the phones they are selling. I came in and bought an iPhone 6 to upgrade from my iPhone 5 and the Verizon worker told me he couldn’t transfer my contacts. What? You can’t transfer my contacts from my old iPhone to my new iPhone? Alright…

This review is for Solutions Specialist, Carla Trammel. My daughters screen was cracked on her cell-​phone, she could not get help in LA where she lives so I went into my local Verizon store in Corona (near Griffin Way). There I was helped by Carla Trammel who went ABOVE and BEYOND to help me solve the issue with my daughters phone and to resolve other issues I had with my own phone/​account.
Carla was extremely professional, friendly and resourceful. I would highly recommend her at Verizon or anywhere she ever works, to any friends and family.
Anytime I have any issue from here on with Verizon, I will be sure to directly contact Carla after experiencing such exceptional customer service from her. I wouldnt be surprised if they hired her to train all their customer service representatives.

CON-​ARTISTS!!!
DO NOT GO HERE!!!
— They tried to force me to buy un-​necessary products
— Promised discounts and when I went to pay said OOPS you cant have those after all
— Gave me a faulty phone which had to be replaced a week later
— Told me they were raising my data plan for less $/​mos, I wouls get $ 25off bill each month due to Edge plan and all phones would be insured.
I got my bill and they did none of these things! When I called the manager, he SAID he fixed the issues and blamed his sales reps. He begged me not to call corporate and gave me his personal cell #.
I had a bad feeling about this and called corporate first thing today. He NEVER fixed or changed ANYTHING. HE LIED AGAIN!!!
If I hadnt caught this, my $ 170/​mos bill would now be around $ 320/​month!!!
At this location:
The sales rep I had was Sean. He promised promotions/​discounts that I couldnt get and tried to force product down my throat.
The «managers» were Nami and George. Nami also told me that my son (who was in ICU for a week due to major breathing issues) and my luck was due to whatever I was «putting out into the universe»!
George promised that he «fixed» it all and begged me not to call corporate. He lied.
Do not let anyone you care about shop at this location!!! Wish that I could give 0 stars!

Do NOT trust their sales reps! They just want to get their commission and will lie to get it! My husband and I have been with verizon for over 12 years so we were still on their original unlimited data plan. We went into the store to see if we could upgrade our phones & possibly add a line for our son. The sales rep recommended that we try their new edge plan. We were very specific with the sales rep that we were on a strict budget and that we would switch over from our unlimited plan to the new edge program ONLY IF our monthly payments would stay the same as what we were currently paying. They crunched numbers and assured us that with all of the discounts on the edge program, that our total monthly payment would stay the same (give or take a few bucks) When the time came to pay our bill, our monthly payment was $ 50 higher than promised. My husband and I talked to customer service. They informed us that we needed to go back to the store where the contract was signed. The manager at the store admitted to committing an error when they quoted us the original price. She apologized and said that the sales rep «forgot» to mention that it wouldn’t be the final price. They would still need to add additional fees and taxes. At that point, my husband and I said we would gladly return the phones and asked to be put back on our original plan or get a discount that would cover the additional $ 50. The manager said that she was not allowed to do that & that there was nothing more she could do. She told us to call customer service again. To make a long story short, none of the customer service reps or supervisors helped us out. We spoke to many different people on various occasions. Everyone was quick to pass us off to someone else to get rid of us and not fix the problem. Supervisors claimed that their hands were tied and they could not help us. My husband and I feel that verizon told us what we wanted to hear, just so they could get us off of the unlimited data plan and charge us more for their new edge plan. Verizon admitted that they made a mistake, yet they were unwilling to fix the problem. Now we are stuck paying a higher monthly payment for the next 2 years. My husband and I plan on terminating our 12+ year relationship with Verizon as soon as our contract is up. We will NEVER AGAIN use them as a service provider & we are warning as many people as possible so that they don’t have to go through the same thing we did.

This rate is given for their phone services. I bought a tempered glass protecter thinking it would save me money but instead, I dropped it on cement and the protector didn’t work! I don’t have the carrier Verizon I just bought the protecter there but they should still owe me a new iPhone 6 ! Waste of money don’t buy it, instead buy a expensive case that doesn’t crack your phone.

My 1 year old iphone died so I went to the store yesterday and they ordered me a new phone as I had insurance. It arrived today I went back to the store to have them help me set up the new phone. The guy behind the counter took out the old sim card put it in the new phone and said you are all set. Well actually I am not because I needed help understanding how to get all my info back. Not all of us are 22 year old boys who understand all of this stuff. He said «just got to icloud or itunes» I entered my apple ID and password and it didnt work and he basically said oh well you can just try connecting to itunes when you get home. Very dismissive didnt ask if I had other questions or needed anything else. Basically get out… Wont be going back there. I have nothing but issues with Verizon being inflexible for awhile now thinking of going to TMobile I have been a Verizon customer for 20 years with multiple phones and devices. I think I’m done Verizon. You used to be good once upon a time.
UPDATE: Called Verizon and the guy Chris on the phone from South Caroline was AWESOME! He walked me through everything. Wont ever go to the stores again!

Some years back, was a great store with excellent employees and manager. The past few years, it has declined tremendously. Today’s visit was abhorrent. I’ve been a customer of Verizon for YEARS. Went in to inquire about upgrading to another plan and getting 4 smartphones. Talked to a guy for not more than 60 seconds. He quite clearly didn’t want to be bothered and was purposefully — yes, I’m saying purposefully — vague about the differences between the «Edge» and «Most Everything» promos. After about 1 minute, he says, «I can’t make it any clearer». Now, I am a retired professional. Over the years I have dealt with contractors, all facets of real estate, sales, marketing, auditing, et al. At the risk of sounding boastful, I’m a pretty intelligent person. Verizon HQ desperately needs to do a through housecleaning at this location.

I just got the Note Edge yesterday and the manager Alex was very nice, but then I got helped out by the rep Peter and he was so unprofessional. Didn’t even introduce himself to me, did not ask what I wanted to do as far as upgrading to a two year contract or edge, he did not explain to me anything as far as the charges. He just said «sign here» and I would ask what I’m signing. It felt like I was doing him a favor buying the phone.

I promised my daughter a new phone for Xmas. I went to the verizon in Eastvale and couldn’t get the phone she wanted. At this location we met James. What a great guy. It was an a amazing experience. He was so helpful and not pushy. I would go see him if you are wondering about your plan. I know they make commission but it genuinely felt like he was there to help.

I wouldn’t even give them 1 star! Very bad customer service! All the sales agents are stuck up and just tell you what you should get which of course is always the high priced phone or plan! If they would actually try working with your needs of a family then maybe they would actually acquire more business! Not a good location if u want friendly, helpful people.

Worst customer service. They walk a round and tell people that they’ll be right with them and they don’t do squat.

Hands down the best customer service I have received in a long time. Brooke is a phone expert! She got us setup in record time. She showed us all our options. She was professional and knowledgable. She was so great that I tried to get her to come work for me!

DO NOT USE THIS LOCATION! Brooke Smart & Timothy Dumali charged my account and purchased merchandise with out my consent after I left the location and the merchandise they purchased were for themselves; I didn’t go in there to purchase anything!

This place is horrible! Tammy H. Is the worst employee. Asked her for help and she said she didn’t have a computer. Even though there were 5 open. Instead she’s spinning around on a chair texting. What the hell!

If you have an issue or a problem, don’t bother calling. Except the managers their workers are rude and unprofessional. Most of them have no common sense, making your simple issue into a complicated mess. I am being completely honest, or experience it yourself. * recommend new employees

OMG the employees are making people wait in line outside for the new iPhone only to be told that they dont have any in stock. Once you finally get inside they just try and sell you a pre-​order or another phone. The excuse for why they werent telling anybody in line outside that they didnt have any in stock was some BS about «other people might have phones reserved and their credit might not go through thus creating availability.» Very shady business tactics but hey they gave me a free water for waiting in line outside.

Its a great place to play with the phones, but expect to be «sold» something. The sales staff are nice, at least the little blond girl that I’ve delt with, but they do try to sell you the phone a few steps up from what you want, along with all the chargers/​cables. Its there job, but often times the phone is much less on Verizon’s website, and the chargers… one word… ebay

Mom: «Can you come with me to get a new phone for me and your dad?».
Me: «Sure, mom ok. But let’s not go to a 3^rd party retailer again because they really screwed you over on your contract last time.»
I always dread going to Verizon and/​or AT&T. Why? Because they either 1) hound you 2) take their sweet time to help you 3) upsell you like a used car salesman. There’s never any balance.
This was a far better experience than what I had expected coming into Verizon and it’s large in part due to the customer agent that helped us, Yadira. She was FABULOUS! My mom knew she wanted a Droid for herself and my dad but she didn’t know what kind. Yadira kindly walked my mom through the different features of each phone and gave pro’s and con’s about them. Knowing that my mom hasn’t been exposed to all the new mobile technology, she didn’t speak down to her, she didn’t go too fast explaining things, she was kind when my mom asked questions and she was very helpful in getting my mom the best data/​service plan that fitted her needs.
She made sure that my mom utilized every opportunity for a discount. She was just plain fabulous.
Now that’s what I’m talking about!~customer service at its finest. THANK YOU YADIRA. Much props to you for having my mom walk away a very happy customer, excited to use her new hip, droid phone.
Shopping for phones can take such a long time esp when you’re not the one purchasing it but this wasn’t a bad experience at all. It almost made me inch that much closer to Verizon and take another step away from AT&T (bleh).
My favorite part was when my mom turned around to me and said «oooo does that mean I can go shopping on my phone now? Like on Ebay?» As I saw the sparkle in her eyes and heard the excitement in her voice I said «yes, mom. You can shop til your heart’s content» :) Too cute.
My mom, a proud new Droid owner with a hot pink protector cover to boot! (an upsell that I didn’t mind my mom taking, hehe)