Tropical Pets

If I could give negative stars I would. I brought my dog here because I live in the area and figured why not?! The first time my experience was good and pretty similar to other places I’ve been to as far as prices, time, and quality of work. Because I was satisfied the first time around I brought her back a month later for a cut and regular grooming. My dog was in perfect health (physically) when I brought her in. When I picked her up she was given to me by hand from the lady that groomed her and I carried her all the way to the car. When we got home I put her down and right away I noticed the dog was walking funny and stumbling and falling forward. I figured she had lost her balance since she was in a cage so long. I also noticed her eyes were extremely red so I washed her face right away incase there was any soap residue left. She continued to walk stumbling forward. I gave it about an hour before I finally called the place and asked what the hell had happened to my dog. They told me to bring her back. Once I got there the owner or manager of the place Paul I think is his name (Not the younger one. It’s the older shorter guy) barely opened the door letting me in and right away told me that I cannot be so sensitive with my dog and that she was fine! I ignored him and put my dog on the floor so that he could see how she was walking. She didn’t move but 2 or 3 steps. He proceeded to tell me that my dog had hip dysplasia, that she was overweight and needed blood work. (My dog is a 10lbs healthy 9 year old Yorkie who gets checked regularly and had blood work less than a month ago). He continued to tell me that her stomach was inflamed and that she had weakness in her legs. I stopped him at this point and said listen I didn’t come for a physical I want to know why my dog is falling forward when she was walking perfectly fine this morning. His response was that she was too old and was going to die in 2 years. At that point I was fed up and realized he was not going to even try to figure out what was wrong. He never even touched my dogs legs to see if maybe she was hurt. When I picked her up earlier that day I did notice in the back where they keep the dogs the cages are not supported with anything underneath so little dogs like mine can’t stand up without getting their paws caught in between the cages lines. So I imagine that the 6 hours she was there she had no support In her legs and got hurt. Anyway I walked out of the store and told the guy he needed to get his place in better conditions to service these animals. And also train his groomer to not burn the dogs eyes. He followed me outside called me all kinds of bad names and told me I had no brain and was a b*#%+ etc etc. I was parked up the block and he was still shouting bad words at me while I was getting in my car. So embarrassing as a man and business owner to react that way to a customers concerns. This could have gone a completely different way had he acted with more compassion and care. Please save your money and save your dog the misery of being mistreated. This guy does not have a caring hair in his body for people nonetheless animals. Do NOT COME TO THIS STORE!

This pet shop has pretty much all your pet needs. The owners are my buddies. They are very accommodating in every way you can think of. Any question you have or any service you need is accommodated. These guys are the best. Great place I’ll always keep as my own.

Do NOT even think about going into this store!
I was looking for a kitten, and found the Tropical Pet Store in Corona.
From the time I stepped into the store, I found the staff and in particular the manager to be less than helpful and more importantly lacking in honesty in my interactions with him.
The kittens were all together in a small cage and were thin. Two kittens had problems — one with red eyes, and the other with a hernia.
When I asked questions about the kittens, he gave vague answers, and generally didn’t seem to be able to give me straight answers.
He assured me that in a week, the vet would have looked at them and they would be ready to go home.
After a week, I returned. All kittens had been sold except for the two sick ones.
The manager brought them out. I pointed out that one still had the hernia and the other had distinct red eyes… still. He removed the kitten with the hernia, saying a vet had to take a look at it. It was obviously a lie and nothing had been done to heal the kitten.
The other kitten was offered to me. However, I told the manager its’ eyes were still red and appeared infected. The manager showed himself to be unethical in his dealing with me, and in particular the pets he sells. He told me to come back tomorrow, so the vet could take a look.
After pointing out the kitten’s red eyes, the manager went behind the desk and came out with eye drops. He proceeded to put the drops in the 8 week old kitten’s eyes. She had a terrible reaction and was distressed. She wasn’t able to open her eyes for some time. The uncaring behavior of the manager was also extremely distressing to watch.
The depth of deception and cruel treatment of the animals in this store, is appalling. This store needs to be investigated for cruelty and deceptive practices.
As I was waiting to talk to the manager, he picked up a 8 – 10 week old puppy, climbed a ladder and held the puppy up to the vent in the ceiling for about 5 minutes. No idea why, but I am sure this is unsafe, unhealthy, and highly suspicious.
The fish tanks were dirty and one white bird was walking around on the floor in amongst the customer’s feet.
I would have loved to scoop up the sick kitten and rescued her, but I am writing this to implore you NOT to enter this store.
I will be contacting ASPCA and the Humane Society about the practices at this store.