The UPS Store

This location is by far the most incompetent. Every time I inquire about USPS pick ups and drop offs they never have correct information and have accepted HUNDREDS of my small business packages without accurate information. Both times they have allowed my packages to sit for days at a time never accepting responsibility. If you are a small business owner in the area do not trust them! They should not be an ‘Authorized USPS Provider’ it’s not worth the headache to your business. Spend the extra time and drive directly to the post office, this location does not care about your packages.

I am new to the area and this UPS is the closest to my home. Every time I have been in this location Karina has been very rude you ask her a question and she is very short and rude seems to me she doesn’t like working here if that’s the case find another job, all the other employees here are very friendly and helpful.
I really would like to give Karina a fat O that’s how bad her service is.

Very curteous front desk person. He even found an error in the zipcode I had mis-​transposed. A bit pricy but quite convenient services that comes in handy when needed.

2 days til Valentines Day. I wanted to get some special exchange cards for my grandsons 1^st grade class. I googled and picked some printable valentines. Now what? This store helped! I emailed them and they printed and cut for me. Best idea ever!

If I could give zero stars, I would. (Yes, you already know how this is going to go.)
I went into the shop in order to buy stamps for my wedding invitations. The transaction with the UPS store worker, Karina, was immediately unreassuring.
I told her to weigh the sample invite, and asked her: «How much does it cost to send this?» She said, «Two stamps.»
Uncomfortable, I clarified again:
Me: «How much is the exact postage to send this?»
Karina: «2 Forever stamps.»
Me: «So how many do I need for 140 of these invites?»
[She then proceeded to hand me the calculator.]
Frustrated, I ask my husband to come inside and clarify.
… And Karina did the same exact thing (including handing him the calculator. She reiterated a second time in front of my husband that we needed 2 forever stamps.
We went to the postal service to verify, and it turns out we overpaid by $ 50.
We returned back to the store today and explained this whole situation to the more experienced associate (Well, not really. See below.) HEADS UP: THEY DONT OFFER REFUNDS ON ANY POSTAGE. Another heads up: YOU OVERPAY FOR STAMPS HERE. They make a profit off of it. LESSON #1: DO NOT BUY STAMPS HERE. USPS and even COSTCO are better!
Tatiana (Supposedly, the more experienced one) and Karina were there. We explained the whole situation.
I don’t want to bore you with the details, but ultimately, going there again made us more confident in NOT returning.
Husband: «We wanted to know exact postage. And you told us two forever stamps.»
Tatiana: «Yes, it takes two forever stamps.»
Husband: «No, it’s only 70 cents. Two stamps would be 98 cents. We only need one forever stamp.»
Tatiana: *rolling her eyes* «You can’t mail half of a stamp.»
Me and Husband: … [Thinking: Are you kidding me???]
Me: Let me talk to whoever is in charge. (see below)
BOTTOM LINE: They sold us more stamps (more unnecessary $ to spend on our part) than we wanted. Also, they did not disclose neither on their receipt or verbally that stamps are non-​refundable.
LESSON #2: WHEN ATTEMPTING TO RESOLVE MATTERS, DO NOT speak to any of the workers there. Go above them and speak to the manager: Daisy.
Daisy contacted us and apologized up and down, and we told her … That despite her apologies… something needs to be done about this. We understand we cannot get a refund for all the stamps we bought, but something, anything… Store credit, for example, would suffice. She then proceeded to tell us the owner is out of the country and won’t be back until two weeks from now.
Daisy being the one in charge of this whole business. The second person in command. Was not able to resolve this for us. She had to defer us to the owner. This pretty much goes to show her incompetence in managing appropriately in the owner’s absence.
ULTIMATE LESSON 3: DO NOT EVER COME BACK HERE FOR POSTAL NEEDS. THEY KNOW ABSOLUTELY NOTHING.
Stay tuned for my updated review come two weeks from now.

avoid this place.
deceitful, unorganized, lacks professional help.
Manager/​owner failed to return phone calls for document verification , even after repeated phone calls.

Hard to believe a business would do this. But the owners are hardly ever there, so judgment is left up to the minimum wage help. I’ve had a personal mailbox at this place for about five years. When I signed up for my mailbox, I could only list two addressees on the form. I put myself and my business, but was assured that family members with the same surname would be able to receive mail there. Mostly this has been the case. But over the last month or two, mail addressed to my wife has been returned as «undeliverable» with no word or notice to either of us! This from staff that has seen both of us come into the store to pick up mail and parcels and who even know on sight which box number is ours! Service has gotten exceptionally slow to boot and prices for mailbox rental are going 10% up as of the first of next year. I wish I could declare a 10% raise for myself!
The owners are very nice, and the help is pleasant to you face-​to-​face. But, like I said, the owners are hardly ever there, so the help just seem to do what they want and service has gotten extremely slow.
Bottom line, I’m getting a personal mailbox from another local business and won’t be renewing my mailbox at the UPS Store. The other business has no limitations on who I can list to receive mail for my mailbox, including my business and family members.

We came in for notarized copy… The worker there took the certificate and copied it on a copy machine… Yes… If we wanted a copy we would’ve copied it at home…

Ok i understand the frustration with UPS, I let the last screw up pass but today was the line I cross to never use this company again.
Let’s talk fraud– employee puts a ps3 in a box for me and uses peanuts then tells me if I would like insurance. I said sure. I get a call from the same employee approximately 1 hour later telling me that they over charged me and if I wanted «more bubble tape» on my stuff. I respectfully declined and asked for the money they overcharged me instead.
Upon arrival back to this place, the manager tells me they should bubble wrap it more and they wanted me to place the ps3 in a different bigger box since the other employee failed to put it in the correct box. I said the box size was fine when she put it inside. Then they threw the grenade at me, «sorry sir, if we use the orginal box we mistakenly put your device in, the insurance won’t cover you if it is damaged or missing».
To compensate for thier mistake they to charge me extra for the correct box and add bubble tape to prevent me from getting the money they overcharged me.
This company is unacceptable. I am so done with UPS and thier shenanigans. Owner and employees there are friendly but completely incompetent. Star clear and use USPS if you want something done right and CHEAPER.

I went in here recently to purchase stamps, only to find out they charge upwards of .65 per stamp instead of the normal rate. They made no mention of this to me prior to my purchase, and if I hadn’t been paying attention I would not have caught the upcharge. This is something that they should mention upfront to customers, as it is not posted anywhere in the store. I’m curious as to how many people don’t pay attention and wind up paying way more than what they should for the stamps.
I agree with the other reviewers that speak to this place ‘nickel and diming’. Why would I bother purchasing stamps at almost twice their normal cost when I can run right next store to Albertsons and buy them for normal price?

Polite employee’s, service is fast. Call me a tite wod if you want, but scanned item for $ 7.00 1^st page, and $ 1.00 per page after that seems excessive.

$ 1.00 for a tiny strip of tape. Really! Dont believe me, next time ask for some tape. Wana be the neighborhood mail shop, stop nickling and dimming people.

I went in to drop a package off and asked for some tape to close my box… they wanted to charge me $ 1 for no more than 5 inches worth of tape… Seriously! (and I was going to do it myself LOL)
I said well I’m not in that much of a hurry I live around the corner I will go tape it @ home and take my business elsewhere.
Crazy…

Excellent service… Not a complicated Unilocal

Regina is so nice, as is the rest of the staff. They do everything they can to help you get your items shipped easily and as fast as possible… and work with you to make it as painless as possible.
Example: I packed something at home in a box far too large for what it was; they repacked it for me — with smiles! — and it cost far less.