Smith & Noble

Shawn was awesome. Ever most helpful and patient! She helped with kindness and was very knowledgeable of the products. Would recommend her as a consultant anytime!!!

I have used them for years in almost every window in our home. I have ordered roller shades, shutters, cornice boxes, and curtains. The quality is just great. I recently had an issue with an order where I felt two of the roller shades did not quite match. I contacted Brittani in customer service and they remade the two blinds in a matter of days. They look great. They even followed up to see that I received them and was completely satisfied. Who does that these days? I did not even have to mess with returning the first set.

I am in Hawaii and ordered a couple LONG roller shades from Smith and Noble.
The order came quickly and was packaged well.
However, the pull handle caused little bumps on the roll of fabric, and damaged the light blocking on the back.
So I contacted Amanda Hounsley, a Quality Assurance Expert in Smith & Noble’s
Customer Service section and got an awesome, quick response and replacement shades that I am really happy with.
Will definitely recommend this.
Liz in Hawaii

I never received their services but called once to ask a simple question about blinds. What followed is tons of brochures in the mail. I’m inundated with their mail which is totally unnecessary. I’ve called multiple times to cancel this unsolicited service but they still haven’t stopped sending me mail. Just really frustrating that no one is listening to me.

Bobbie H. in customer service patiently liaised between me and the factory to get a replacement blind correct – twice. S&M changed their design so the first replacement did not squeeze into the original opening, but I felt like Bobbie was my advocate to sort and resolve the issue.

I ordered very nice window treatments. The saleslady mismeasured a large sliding door blind so that it had to be reordered, and recommended too little cloth for the curtains so that I could not use the beautiful metal tiebacks I had bought (letting them fall straight down). The end product was very beautiful as the quality of the blinds and the fabric was excellent.

I was very happy with my experience at Smith and Noble. My designed Layla was very talented and guided me towards materials and styles that worked well for my two rooms. I would not have found such perfect material choices on my own. I also have a tricky corner window situation that involved some creative thinking and Layla happily took time to work through it all. The installer was courteous and helpful. Unfortunately, we found upon installation that the corner window coverings were not made to spec. This was the true test of the company. Both Layla and her manager Gina worked with me to resolve the situation smoothly and to my satisfaction in a timely fashion. New shades were made and installed and they followed up to be sure. Very happy.

For reasons of design selection, price point and US employment we opted to use Smith and Noble after seeing them installed at a family members house. ;build quality seemed on par with others if not slightly more robust. Purchase was made in the peninsula area. A young sales rep came out. She was late the first time we met her and had a bit of an ego when she recommended design approach. Albeit she had good points i didn’t appreciate her tact when attempting to steer my wife and I as i verbally sound boarded what we were looking for in our own house. I did ask her for her a recommendation so i appreciated her input but not how it was delivered. We were off to a rocky start.
Moving past this we did end up making an order and looked forward to the items arrival.
When the large boxes arrived they had holes torn from them. It was around Xmas so i half expected this but assumed packing would alleviate some abuse, I was wrong. Upon opening the packages i found rails with dents in them, a stain on one of the cell shades some broken pieces and another dent on a different rail assembly. At this point i started reading more reviews to see how we might deal with this situation and got concerned from seeing some bad reviews in different areas of the united states. Still we gave our rep a chance. The items had been sitting a while after delivery (post vacation) and we didn’t want to deal with repackaging and dragging to a shipping place or fronting the cost of shipping in fear of getting stuck with yet more expense and hassle. I was concerned we’d be hammered in these areas after reading other reviews. We were not.
We called the customer service number. Our rep took a few days but got a hold of us and asked for pictures to be emailed via mobile pics and video. Surprisingly they offered to pick the items up and ship them back to their warehouse free of charge. Since we were remodeling i offered to take them to the dump on my next run so we ended up keeping them. They arranged for the damaged items to be recreated at the factory and sent back to us. We were happy but feeling a but inconvenienced as time is hard to come by these days.
The new packages arrived but the box had another HOLE! it was fairly large. Not really the companies fault and i recognize that. Smith and Nobles responsibility begins and ends with the anticipation of this scenario in packing standards. I opened the package and everything that was an issue before was remedied. i recommend taking everything out and examining everything from visual expectation, to fit and action of the cell shade or whatever product you purchase. We were close to getting these shades installed to help keep heat in our house.
They made sure to include a card showing that everything was personally inspected by the management and had a check sheet. This was bit ironic because there was however a new issue. One of the shade actions rattled and made a lot of rattling which sounded cheap and poorly made. The wind up rod was bent and unfortunately was NOT inspected as indicated in the QA card included with the apology that was given. I was disappointed and frustrated. This situation was ironic in that obviously all the parts were not inspected once again.
At this point Smith and Noble was inquiring about the arrival of the remedied situation so i expected this time we’d have to wait and send back the shade, thus still remain on hold for the install which we intended to do our self b/​c it was so easy. At first this was suggested to us but they them informed us they were making another shade and i went and installed the bad one in the time being to start moving forward with all the hanging and mounting work we needed. Temps were dropping and the sun was destroying. Had to move forward and with S&Ns decision to ship us new product while we held on to the old some of our frustration was alleviated.
Overall any hurdles and QA issues can be chalked up to company growth and was indeed more than we wanted to deal with especially in the middle of a move and remodel, but the customer service provided by Brittani Mendenhall has kept us as customers. Would i come back, YES.
If S&N were to robustify their QA process and packing methods the quality, value and customer service would be one hell of a niche in the market. Thank you S&N team for standing behind your product. This is a reputation i want to see progress moving forward not only in our area but all across the US.
I’m giving 3 stars but remaining a customer. If give 4 if they work out their issues in the long term. 5 stars are given on extreme and rare occasion.

Customer service cannot be beat. My shades arrived unlined and this was a mistake. I was sick at the cost of getting them lined. I called the company just to see if they had a local vendor who could help. They remade the shades in two weeks and they were installed right away — at no cost to me! The natural woven shades look great. This is the best service I’ve had in years.

Where do I begin? Let’s just say that this morning was my 3^rd attempt to hang a «custom» valance and it failed — too short again. My poor installation team must hate Smith & Noble as much as my vacation calendar does. Every time their «custom» treatments fail, I have to take off more work. Long story short, this is not what I expected and every time the installer shows up, he and I are both dissapointed, to say the least. I ordered 11 «custom» treatments and 8 of them failed. After two months, I am still waiting for them to get it right. Now onto the big question — who am I going to use to finish the rest of the house? Could it be that a 2008 home is too hard for them to furnish? Could it be that they are not going through quality control at their warehouse? Could it be that they are not up for the «custom» challenge. God bless this company; I truly don’t know how they stay in business.

I have tried to use Smith and Noble twice. Both times were a disaster. This is it. No more. I have been trying since Dec 18 to get my blinds installed. It’s now ¹⁄₈ and I have most but not all installed by their installers. And, it’s been radio silence with their customer support team (despite multiple emails) and with their installation in my local area. NOT WORTH THE HASSLE! I would hope they’d ship into shape. I gave them the benefit of the doubt the first time around and no… once they get your money, you’re treated horribly.

I hate giving bad reviews, but my experience at this point with Smith and Noble has been very bad. First, when I had my initial consultation they sent out a lady who knew nothing about window coverings and did not even bring her sample books with her. I called and they sent me out a new designer, Cassandra Moore. She was great. Very knowledgeable and helpful.
But from there it has all been downhill. When the installers came to install my products (roller shades with electric remote and durawood blinds) they could not properly install and get the remotes to work. The durawood blinds valiance did not properly fit. And shortly after the installation the roller shade on my sliding glass door began shredding.
I have now been going back and forth with Smith and Noble to get all these items corrected and fixed for three weeks. They sent out another installer and they did not fix the problem and did not know how to. Shocker.
So now two months later I am stuck with shades that don’t open, shredding, and a room without a valiance.
I will say when I call customer service (almost everyday), they are very polite, but I am getting no where.
At this point I would not recommend Smith and Noble. What a shame.

I contacted Smith and Noble in response to some nice marketing material I received. Reaching out to S&N was easy through their website. After that, though, I cannot recommend them. From my experience, S&N could never successfully schedule a measurement of my windows with their third party vendor. Calls to the vendor for an appointment went unanswered, and assurances that the vendor would call me never resulted in a call or voice message. Trying to schedule a simple measurement over a period of 30 days is unacceptable and frankly the clearest warning sign one can have. Perhaps a few fortunate people had a good experience with S&N. You can count me In with the majority of those on Unilocal who did not.

Terrible product with terrible customer service.
Spent over $ 5,000 on bedroom shades through smith + noble. A complete waste of money. Their so called blackout shades do not keep out any light. Poor design allows light to seep in throughout the length of the shade across the top of the window. Inexplicably the housing for the shade does not sit flush with the window frame.
The sides of the shade also do not sit flush allowing excessive light to enter the room.
I found shades at Lowe’s for $ 44 that allow less light than the «blackout» shades purchased through smith + noble.
We requested they re-​measure and re-​install shades that actually fit our windows. They sent the installer out to re-​measure. A few months later shades the exact same size as those initially installed arrived and were installed. A complete waste of our time.

A NIGHTMARE… that is unfortunately still in progress. 12 shades and curtains ordered. 6 roman shades made incorrectly. Linen puckering, and a full inch narrower at the bottom of the shade than the top. Material pulling away from the valance. Sales rep Penny, wanted to tell us that «linen can tend to do that.» Then, please explain to me why 2 were made correctly. And, if you can’t make the shade with linen and have it produced properly… why do you offer that option? NO answer! Also, Penny forgot to order 1 of the 12… just forgot. Yes, mistakes happen. However, she then told us that we would owe another $ 15 dollars for the installation of the missing shade. When we laughed and cried at the ridiculousness, she said her Regional Manger Jessica Hill told her they would not eat the cost. Penny then put $ 15 dollars down on our dining room table… awkard!!!
Replacement shades were to be ordered 6 days ago, only to get a call from a new sales rep yesterday, Tiffany, who left a vm introducing herself and telling me the replacement order was in process. Received another vm from her today telling me nothing had yet been ordered and she needs a call back from me. OMG!!! Called her immediately, left vm, 5 hrs later still no call. Also called the Regional Manager, Jennifer and left a vm, still no call.
Wanting to cancel the whole order as I have zero faith this will work out well in the end.

My first review of Smith & Noble was also removed by Unilocal because I had the exact same experience on the same day with two different vendors… both no call no shows. Once again, I do NOT appreciate my legitamate reviews being removed by Unilocal without asking me first!!!
Another appointment scheduling issue which is extremely frustrating! To their credit, The company acknowledged the issue:
Unilocal — 8:17 am 8÷7÷2015
Hi Dee, Christina D. sent you a message on Unilocal:
Subject: RE: Your comment on my review of Smith & Noble
«Hi Dee:
Thank you for your response and especially for your feedback. We did search our system and couldn’t see an appointment in Bonita for 8÷4÷2015. Maybe we had a system or Appointment Setter failure. If you don’t mind sharing how the appointment was booked, it would be helpful but not expected. We either need to fix our system or train an individual if you called in. If you’d like to share more details, it would be helpful. Either way, we are very sorry and wish you the best in your search for the perfect design.»
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Copyright © 2015 Unilocal Inc., 140 New Montgomery, San Francisco, CA 94 105, U.S.A.
This appointment was also made by a phone call to smith & noble by my husband… yet another scheduling issue with another company.
Would not recommend this company unless they get a better handle on scheduling.
I would very much appreciate that my review NOT be removed by Unilocal.Prospective customers should be made aware should they seek out this company. Hopefully smith & noble will take corrective action to ensure this same issue of no call no show for appointments does not happen again.

AS LONG AS you are measuring ordering and installing– it should be ok. Just OK. Once you get there «designers» and installers involved– it will go wrong–
PLEASE TRUST ME — I just made a $ 5300 mistake– with there designers (what a joke) and installer.
The 13 year old blinds I had up looked better that this mis-​measured wrong hang type crap show.
All the parts did not show up– so I am not done with these poo-​peddlers–

Well I have to admit that after reading so many negative reviews, I was uncertain about using this company. But, since my mother had a good experience with them when redecorating her bathroom, I figured I would give them a try… and I am SO GLAD THAT I DID! The window coverings designer Priscilla helped me select for our new home are so stylish and they truly compliment the décor. And it had to be a challenge for her to help us with selections because we were in the process of getting the house move-​in-​ready. I would say that from ordering to installation, it took just under 1 month. Our order was quite large and more expensive than I thought window coverings would be, but given the amazing service and quality… well you know the saying…“you get what you pay for.”
The installer, John from JM Installations, could not have been friendlier. He was prompt in scheduling my installation and very punctual. And, I felt that he and the other installer respected our home by leaving everything tidy upon their completion.
My next rave is about the company’s customer service… EXCEPTIONAL in my opinion! I wasn’t thrilled with one covering. I kept thinking I could get used to it. But, after about a month I could take it no more. So, they had designer Priscilla come to my home the next day and we are having a new shade created. When they say you have 60 days to let them know you aren’t happy with something, they mean it!
And, lastly I had a great experience with Diana, a sales supervisor and Charles in customer care. There was a bit of confusion on the payment terms for my order. They were so proactive in accommodating my request.
I know they must be a big company, but anytime I dealt with someone — from the designer to the sales supervisor, I felt like I was a valued and respected customer.

Do not use this company. This is the worst experience I have ever had with any order in my life. I ordered custom blinds for my arch window in my master bedroom. Here are the issues I experienced:
— Blinds took over 2 months to be delivered to my house
— Installer did not respond to my phone calls multiple times even with voicemail
— Wrong parts were delivered to my house TWICE
— ‘Overnight’ shipping of the correct parts took almost a MONTH
For the amount that Smith and Noble charges, you would think that the service would be at the very least acceptable. However, I am extremely disappointed with my order and will never use this company again. I recommend potential customers save themselves the disappointment and avoid using this company at all costs.
I’ve requested a discount/​compensation for the terrible experience i have had and have yet to hear back. I will update with a follow-​up post when and if my blinds ever do get installed.

Although S+N got my order wrong the first time, the customer service I received from Gina Everett, made the whole experience painless. Not only was I credited for extra pieces I had not ordered, but I received an addition credit for being inconvenienced (which I expected). As an interior designer, customer service is what it’s all about. I have no problem recommending S+N on the basis of customer service.
As for the actual blinds and hardware, the blinds are lighter than the last ones I had (from another company) which is an improvement, since they span a long distance. We will see how long they last. As for the hardware, I’m feeling like it’s a little on the cheap side. The metal bends easily, and the way you «snap» the blinds into the hardware really takes a strong arm (even the installers said this. They also said, «don’t be afraid to really use some elbow grease to pop in the blinds.»). The force it took to snap them in actually bend the hardware a bit. We had to bend it back with a mallet. Again, we shall see how long the hardware lasts, but based on other reviews and my own experience, I am not optimistic.
The way the hardware is made, when installed into the ceiling, it leaves a small gap. This is overall not a huge deal in terms of blocking out light, however aesthetically, it’s not great when you see a wobbly line of light across the top of the window soffit. One of the blinds was installed by S+N installer, and one was installed by me. I thought the gap was because I am unfamiliar with their hardware, but when I compared it to the one that was professionally installed, they looked the same.
Customer Service: A
Product Quality: C+ (TBD over time)