Jiffy Lube

Been to this location a couple of times for a routine oil change. I was greeted, and maybe waited about 15 minutes for the entire oil change (and all of the other maintenance they do on the vehicle for a basic oil change). I was informed that they had pulled out some tubing that you insert the dipstick into, and I really didn’t understand what he meant (I am not really car savvy). After leaving and driving a few blocks down, there was smoke coming from under my hood, so I figured it was just excess oil that they had spilled onto my engine while working in a hurry. I kept driving and the smoke got worse, so I decided to call for AAA because I didn’t want to drive it much longer. The tow truck came and took a look at my engine and informed me that the tubing (where you insert the dipstick) was loose. He was able to fix the problem himself and informed me about a lot of people having problems from JIffy Lube. So I am pretty upset that they didn’t fix the problem right then and there, a process which would only take 5 minutes at the most. Luckily the mechanic I took my car to said the AAA guy had fixed the problem and I wouldn’t have to pay for repairs, but just as a warning to customers that go into this specific Jiffy Lube, always ask questions. Definitely not taking my car here anymore.

This is a repeat review…2 years later I’m still mad. I pulled in for the first time, guy tells me upgrade in oil is free… same price as coupon. Went to pay and the owner wanted twice as much and wouldn’t back down. What a fool. I just started working out there and have numerous oil changes since at honest businesses, not this sham. Unless the ownership has changed in the last two years, don’t go here.

Pulled in and the employees helped me immediately. As I was sitting here, I see some of them wiping my windows and mirrors for me. They vacuumed my car too! They topped off my transmission fluid and all my other fluids. They told me it would take 20 minutes and I was literally in my car 20 minutes later. Great service! It was quick, so I will definitely be back for my next oil change! Thanks guys!

Oil change was done quickly. Good, quick & efficient service. Was able to use my coupon for $ 10 off from Unilocal.Our next due is in 5000 miles instead of 3000 which is good that i dont have to return sooner.

Everything was done perfect. Got there and there was no wait took about 10 mins tops. The coupon worked from Unilocal so it came out to be 27.99 not a bad price. I will definitely be back here to get an oil change in my car!

We took our truck here to get an oil change. Later that day, the exhaust pipe fell off. That thing has been on solidly for months, and somehow it broke off that same day? So we called and asked if they could help us out. They basically denied that they did anything and went on the offensive, started accusing us of stuff. Will NEVER come here again, HORRIBLE customer service.

Super fast service without an appointment, and didnt try to up sell me on any additional «theres a unicorn in your engine and its going to cost $ 2000 to remove» service nonsense. Good guys, great work.

Well. The wife has been using jiffy lube as a oil change location. They do offer oil as well as other fluid refilling options for their fluids between visits. But this time the customer service was a little lack luster… compared to previous visits… I do find something rather wrong with this though… I can be a regular customer and get $ 10 off here and there… but check in on Unilocal and get $ 15 off? … our coupon had expired… being we had visited another jiffy lube since… I think this discourages regular customers. Why pay more to be a regular customer?

I’m not one to write Unilocal reviews but I have never been treated so poorly as a paying customer!!!
First I saw the $ 26.99 online for a basic oil change so I decided I would swing by and get that done. I again saw the «26.99 special» when I pulled up.
When I got out my car I told the guy that I just wanted the basic oil change for my scion tc. When he proceeded for print out my invoice I noticed that it came out to $ 40 and literally right after I mentioned the $ 26.99 advertisement he ripped up my bill and told me to leave.
I don’t know about anyone else but that is definitely not how I treat my paying customers especially when I advertise a price! With all that being said I am completely annoyed and offended and I will never return again!

Horrible service. I went there in September for a routine oil change I left happy thinking I got exactly what I paid for … I went back a couple days later because there was oil dripping and I wanted to make sure it was only the leftover oil and not anything serious. I went in and I was told it wasn’t tightened all the way and that they had topped me off. I was so happy. BUT THEN my check engine light kept coming on and then off… Then I checked my oil bc I had smelled something burning lately while I drove… Sure enough my oil was bone dry. I was pissed I went back so they could check it again and they said that I needed a new seal bc it was leaking… Well nothing was wrong before and after I went there now I have all these problems. Then the manager asked if I wanted an oil change which I didn’t need yet… Or to be topped off (which I did need as I had to put a quart in myself so my engine wouldn’t blow a gasket) but was told they would have to charge because I was over my mileage which I was not. (charge me for oil that was lost that I already paid for because someone who did my oil change the first time didn’t do it correctly) so needless to say I was angry so they topped me off for free bc I was right and was within my mileage and time. I checked when I left and I guess being topped off means getting ½ a court put in when it really needs 1 and ½. Again I went here before and they were efficient but now they are just rude and unprofessional as I walked to my car I said loudly and clearly to the manager thank you very much, I appreciate it. And I was ignored.

These guys are great. They’re quick and efficient. There’s usually more than one person working on my car at the same time to get me out of there quickly. They inform you about possible issues with your car but they don’t pressure you into getting it fixed at their facility (I really feel like they genuinely care and want you to be aware). They also cleaned up some erosion on my car battery at no extra cost, they just offered to do it. All around good customer service here.

great service at this place and well treated by david made the whole process easy and fast i drive all the way from riverside to get this great service from david and the whole team, will becoming back for my next oil change.

DO NOT GO HERE!
I had to get an oil change and saw that there was a Unilocal coupon if you got their Signature oil change. I really wanted Pennzoil oil for my car since that was just a basic oil and I didn’t need anything fancy. When I first got there they started on my right even before I knew how much it would be. I had the $ 15 coupon for the Unilocal deal. So this is how it went.
‘What year is your car?’ — Jiffy Lube guy, ‘2013’ — Me, ‘Oh it looks like you need the semi-​synthetic or synthetic oil’, ‘Umm, no sir I just want either Pennzoil or your basic oil for an oil change’ ’ We don’t carry Pennzoil’ ’ Okay that’s fine, I don’t need anything fancy.’ ‘Okay sign here for your estimate’ When I looked at the paper it said $ 54! I told the guy I had a $ 15 off coupon and if I could use it. He said yeah I added it on for you. Your total is $ 55. If I had a $ 15 coupon why did my total just go up $ 1? Anyway I saw my car already being worked on so it’s not like I could say no. That’s how they get you, red flag #1.
I’m sitting in the waiting room and the same guy comes in a shows me my air filter and it looks pretty white with a little bit of black on it, he’s like see your air filter, we should probably replace it. I said just do the oil change and nothing else thank you. Red flag #2. I hate when they up-​sell you on stuff you don’t need, but I get it.
Check out time, my car was done in 15 minutes, which was good, but I go to check out and the assistant manager helped me and my total was $ 55. I let him know that outside I signed an estimate that said $ 54 and also I had this coupon. So it should be cheaper than that. He got the original guy to come in and say that if the coupon worked in this system I could use it, it didn’t work in the system of course. So the Unilocal coupon does NOT work (FYI). Anyway, I said I didn’t even want semi-​synthetic oil I only wanted the regular normal oil. So the manager was nice enough to give me $ 10 but I would NEVER go back there! I would recommend getting someone to do the oil change for you.
Save your money, save your time do NOT get anything done here!

Highly recommended!!! These guys just shoot straight and I really appreciate that. The last place I went to tried to sell me everything under the sun. Basically told me my truck was gonna fall apart. The helpful guys here showed me my air filter was super dirty and needed to be changed. He walks in with it and I was like «Hope that’s not mine»
It was, I know I paid premium but I don’t have to worry about it.

I’ve been to several jiffy lubes, and this one by far is way cooler:) Daniel was awesome;(

I came here today for this first time ever to get a basic oil change because I was way overdue. I had waited so long to get it done because the closest place that performs this job by my work is EZ-​Lube, which gives me anxiety even thinking about walking in there. Everytime I’ve gone there in the past, I’ve been subjected to pressure selling techniques and horror stories of the consequences I would endure if I didn’t agree to purchase any additional services. They would uncomfortably walk me to look at my car and treat myself, and many others, like uninformed idiots about services they would pressure you into purchasing just by looking under the hood. Because of my experience at today at this particular Jiffy Lube, I will absolutely never go anywhere else for my vehicle maintenance needs.
When I pulled in, I was greeted cheerfully by the store manager, Jorge, who took care of each and every customer that came in and was very polite during the check-​in process. There were a lot of cars in front of me, but Jorge and his team did their best to get everyone served in a quick and timely manner. During the check-​in process, Jorge went over optional and recommended services that could be performed, and I was grateful about the fact that I was not pressured into these, and was told they’d be happy to perform them «whenever I was ready». He explained in detail about information regarding the driving conditions of California, and why they recommended certain services. At this time, I opted to only have the basic oil change. I was then directed to the waiting room, where coffee and water was available to all of those who waited.
There were three people ahead of me, and I was worried about the wait time, however, Jorge and his team worked quickly and efficiently. The only time a technician came out to talk to each customer was when they brought each individual air filter out to show the condition, and offered to replace it «whenever you’re ready to». Zero pressure whatsoever. After about fifteen to twenty minutes, my car (after everyone else’s) was ready to go. I was surprised how quickly everyone was taken care of.
When paying for the services rendered, Jorge showed me everything that they inspected with my car on my invoice, and mentioned about how they had filled certain fluids that were low, without being asked, or charged. When I asked how much extra it was going to cost, I was relieved with a smile and a «we like to do the little things for our customers, because customer service is important to us». I was shocked that they didn’t charge to do this.
I would definitely go back to this Jiffy Lube for any of my car needs, as I left completely satisfied, an was utterly impressed by the impeccable quality customer service that I received. Thank you to Jorge and your team for the awesome experience! :)

I’m so afraid when getting my car serviced that they are going to come back with something additional and, with times being so hard I need no additional expenses. Needed a quick oil change I was in and out within 20 minutes. And guess what? Got an additional 10% off for being a AAA Member. Now that what I’m talking about. Keep up the good work guys see you on my next oil change.

i just hope i aint getting JIPPED! just cuz im a female, im not a dumb sucker, my brothers have taught me well.
Service is good and quick. The guys are pretty honest — i hope!
EZ Lube always bs’ed me so i’m hoping jiffy is more reliable and trustworty…
Keep up the good work!

Yeah for Jiffy Lube. open till 7pm… get your car lubed in 15 minutes with the windows clean :)
haha.
and print out the 5 buck coupon online via