Impact Canopy

Avoid this company if you value people who will be honest and upfront.
Our ATM placement company has worked with Impact in the past to get some custom canopy tops made that sport our logo and alert people to the presence of an ATM at a store or large event. One of our executives recently noticed our last set of canopies had become faded from the sun in addition to normal wear and tear, so he took it upon himself to throw them out. Now without canopies, we returned to Impact to get them replaced before our large upcoming event. The original order was placed on 04÷12÷16, and a completion date of 04÷26÷16 was promised (which was just days from the event). On 04÷14÷16, they came back to us to say that they no longer had our art work from our previous orders and needed us to send them a new art file. The art file was provided to them the same day of 04÷14÷16, and the new promise date of completion was set to 04÷27÷16 (a day before the event).
The morning of the 27^th we called to confirm they were ready for pickup and were told by our sales person, Kate Larrabee, that they were completed and with QC for a final pass through. We were informed they would be ready after 4:00 pm to be picked up at the Corona location. At 3:30 pm on the 27^th, we received an email saying our order had been delayed until 05÷03÷16 (AFTER the big event we needed the canopies for), due to art files needed to be approved. We called to get answers and were told that they made a system change that pushed our order back by 4 days but somehow showed up as completed in their system, so not only are they contradicting what they had just emailed us, they did it with some BS story. To add insult to injury they actually had the gall to ask for our credit card information so they could rent us some generic yellow canopy tops!
We emailed our sales person to let her know how angry we were and asked for a discount on the product, since it was not completed when promised, and we have not heard back from her since.
In short these people will promise you one date only to screw you over and lie about why they did it, then expect you to pay them more. Avoid them like the plague! Never again will we go with this company!

Let me tell you a story.
I’m a media designer in Indianapolis. I have a client here that has an expo to attend in Florida and wanted a tent, some signs, and some flags.
We had used Impact Canopies a couple years ago and only just barely managed to get everything done in time, but we were all on a compressed timeline.
Fast forward to today and my clients wanted some more for new items and to match the existing items they received.
So two months ago I try to get a quote on items. That never comes. I tried to get the templates for the artwork. I finally got that and sent it back in short order.
A month and a half goes by.
Then we’re approaching two months. The expo is a week away and I only just now get a response, after countless emails and phone calls begging for information: «We’re working at 50% capacity and our other printer is really hot.»
After thinking they should just blow on it to cool it down, I’m beyond angry and am now scrambling to get a rush order done elsewhere.
Which, to add insult, I was told from Impact «We’re giving you a deep discount on the rush order». This, of course, a day before they told me they can’t do it at all. It’s not like I showed up and said «Boo!» at the last minute. Rush order my foot — these people couldn’t print a Word document.

Horrible customer service. They just want your money then they are through with you.

Did a great job with my custom 10×10. I ordered a canopy from ezup before and the quality of impact is way better.
They completed my custom tent in 10 days which was awesome. Def recommend Impact Canopies!

Worst customer service ever! They totally screwed up my order and shipped it late so I had no recourse but to go to my event with a Frankenstein tent. There is only one person who can help me and she is always at lunch or she leaves for the day at 3:00pm. This has been going on for a week. I have another event this weekend and I am still trying to talk to the only person who is supposedly capable enough to help me. No one else in customer service is capable of talking with me about it. I should have known going into it, the ordering process did not give me any faith.

Worst ever customer service. I just hope I get my Canopies on Time. They charge my credit card but have not shipped till date and keep giving excuses that it’ll come someday.