Floortastic

Been trying to call for three days and I can’t get a call back. I’ve tried calling all different times and no one answers the phone, ever. I definitely will not going be moving forward with a company that is this unavailable. I can’t imagine trying to reach them if I had made a purchase and something had gone wrong.

I’ve had a very negative experience with the workmanship and customer service of this company. Within a couple of months after installation, moldings fell off, transition pieces came up and the wood floor started to buckle. After many attempts to get them to repair the issues, they’ve chosen to ignore me. I’ve gone to the builder’s association to file a complaint and am hoping for resolution soon!

One last try with this company after several attempts to have the box of marked and taped damaged laminate floor exchanged. I ordered 30 boxes of floor and one of them was damaged, opened and at the bottom of my stack. You guys are wrong for doing that and karma will get you. If you are so tight on money maybe you should actually try treating customer fairly. I can see you don’t like to return calls. I should have read the reviews further before I decided to purchase a floor from you. #karma

Called to get an estimate for some flooring and set up a date and time. They did not show up nor did they call or return my call when I wanted to find out what happened. Will never recommend them to anyone.

This review is to trump all the bad reviews. My husband and I both had hesitated to go with floortactic based on the reviews from other Unilocalers BUT we had talked to them and they gave us the price and the reassurance that they were the best… I’m GLAD we went with them! They first did demo on our downstairs ceramic tiles, it took a whole day. Then they installed our beautiful laminate flooring! They had put in porcelain tiles in our upstairs guest bathroom, master bath and laundry room… PLUS they installed baseboards around the entire house! The attention to detail the workers had was impeccable! They way they cut the basebords was flawless! Crystal worked with us every step of the way. Overall we would highly recommend floortactic. We uploaded some pictures of the demo, floors, porcelain and basebords.

I found this company a few months ago. Crystal gave me two pieces of samples but I didn’t start my project at that time. I went back to her store last week and tried to order dark walnut. Unfortunately, they don’t have it. Crystal showed me a few other options and she helped me pick the auburn sandalwood. Just finished the project yesterday. It turned out really nice. Thank you for great recommendation. She even spent time helping me with the right underlayment and T-​moulding. Yes. They are small shop but their services are not smaller than the other retailers. They may not be able to answer your calls promptly but you called them twice in minutes and they always picked up the phone. Sorry, Crystal :-). Appreciated their products, prices and services.

We used this company back in 2011 when it was Titan flooring and was very pleased with the service and product. Our house flooded a few months ago and we gave them a call back. Crystal was great as usual and Angel came out the next day for the estimate.
As a previous review stated, this is a small family owned company with a very small staff, who does their absolute best and provides a high quality product for a responsible price.
We are extremely happy with our floors and have recommended Floortasic to others and they have been pleased as well.

I am very pleased with Floortastic. The product, the service and overall customer service went well. This is not a huge company and more on the side of a «mom & pop» shop. The receptions, order clerk, estimator is all one person. So, yes you will save money with this company but keep this in mind. When you don’t get a call back immediately it could be because the customer rep is wearing the estimator hat when you called. I have recommended this company to to friends & family and we are all satisfied with their service.

January 2015, we purchased flooring for upstairs. From the beginning, Crystal was great to work with, but after purchasing our flooring, I had further questions and for some reason a week later, I’m still waiting for a call back. I called 3 times and left messages. We also wanted to purchase baseboards from them, but it seemed like after she got our check, she doesn’t want to return our calls. We are very disappointed.

Although a friend of mine highly recommended Floortastic, I have shopped many flooring companies before deciding to go with Floortastic because I was concerned about their 1 star rating. I AM SO GLAD I WENT WITH FLOORTASTIC!
Crystal came and did my estimate. Their price was so much better than the other competitors. What is more amazing is their quality of product and service are top notch too! Crystal was accommodating and patient as I took my time to make my decision.
Floortastic is a family owned (husband and wife team) business. They do not have a sales force nor a call center to take calls. They work hard to deliver great product and service while growing their business. Although they may not pick up right away when you call, they do make sure your call is returned as promptly as possible. They even let me into their showroom before they opened to accommodate my crazy work schedule. I just love that personal touch! Please give them a shot. I am a pretty tough critic and a hard shopper. I am super happy with them!
As I mentioned, Floortstic is a family owned business that is growing, so please keep that in mind. You will love the end product!
I sure hope Unilocal unfilter some of their 5star reviews, as they truly represent how good Floortastic really is. The 1 star ones are so not what I have experienced. Don’t short change yourself by going off the false 1star ratings, give them a try and see for yourself! Thank you Floortastic; I LOVE MY NEW FLOORING!

I wish all these reviews were posted last year before I used them. They are the easiest to work with until they get your money. You pay for the work you get. Don’t be suckered by the cheap price. They didn’t level my floors at all. They ran short on wood and installed a bunch of scraps to avoid buying more. They were supposed to leave me with two extra boxes and didn’t. After a dozen phone calls following up I gave up on getting the two extra boxes I paid for.

Very disappointed with the service. I have set up 2 appointments with this company to get estimates. The first one they called to reschedule, and the second appointment they never showed up. Never bothered to call and explain or anything. They must not want business that bad. I’ll go with another company who will show up for estimates and who actually wants my business.

I made the mistake of using Floortastic. This is a terrible, unethical business. When you call for an estimate they (Crystal) call back right away. But after the job is done and they have your money they will not return your call. They simply don’t care about their customers after they have their money. If I could give them zero stars I would. Do not do business with them! Never trust a company that screens all their calls. Ask yourself why they never answer their phone. It’s because they want to make sure you are a potential customer, not a customer they have already screwed.

I am warning you that under no circumstances should you hire this company… they are liars and inept at installing flooring. I purchased 1700 sq.ft. of laminate flooring they installed the wrong product (Element Flooring as opposed to the Eternity flooring I bought). The finished installation has scratches all over it. They tried to fix the floor with car scratch remover and wax which should not be applied to laminate flooring and informed me that I made the scratches. The owner seems very nice at first so you think they will be a good job but be warned they should not be in business.