Eagle Glen Cleaners

They deserve a 0 ruined my comforter. Beautiful black expensive comforter returned to me after cleaning full of white dog hair!!! We don’t have a dog! then refused to clean it again. Also refused a refund. When I asked the older lady why, she started screaming at me about attacking an older disabled lady and called me a racist. How is this ok? Why do people continue to go here? Unbelievable.

Dropped 2 blouses on Tuesday; promised Friday for pick up. Blouses not ready until Monday. Unacceptable! Last time for sure!

Unfortunately this place deserves a zero however that isn’t an option on Unilocal!
My husband and myself have been clients of Eagle Glen Cleaners for 10 years+. The customer service I have received from their staff and owner this is past few weeks has been absurd!
I picked up my wedding dress a few weeks ago. When I dropped it off it was extremely dirty and did have one sang I was aware of on the bottom tulle part of the dress.
When I picked up my dress I only checked the bottom section since when I dropped it off that was my only concern. The bottom section was dirty. The dress was cleaner but still visibly dirty. I understand, they couldn’t get it all out. No biggie! When I got home later that day, I took it out of the bag so I can switch hangers when I noticed the multiple snags all over the top section of my dress. I know without a doubt I did not drop off my dress with snags. Being a loyal customer I called them to let them know I was extremely unhappy with the fact that they have ruined my dress. The receptionist took down my number and said a manager would contact me shortly.
Three weeks later, no return phone call. I decided to stop by with my dress this morning. As soon as I started to TRY and explain myself, an older lady cuts me off and starts yelling at me about how I knew it wasn’t completely cleaned. Yes, I know that, if you listened to me that is not the issue. The issue is that you ruined my dress which now has a ton of snags (about 20). There was no getting through to this lady since all she wanted to do was argue and yell. I asked to speak to the manager or owner, unfortunately they weren’t available. Angie let me know she would contact the owner Brenda and have her give me a call. The older lady continue to yell and told me to leave! Keep in mind, I waited for clients to leave before I even walked in to express my concerns in regards to my dress they ruined. I wasn’t trying to cause a scene nor did I want any of their clientele to know what issue I was having with them. I simply wanted them to take ownership of their mistake and fix it.
A few hours later I spoke with Brenda the owner. Now I understand why her staff is extremely unprofessional and lacks all customer service skills. She’s just as incompetent! I once again, tried to explained my concern and she argued with me! Stating it was «her word against mine», «you dropped off the dress with snags», «you have an attitude» etc… I wasn’t asking for them to buy me a new dress I was simply letting them they ruined my dress with whatever tools they used to clean it and to avoid this from happening to another customer and I would like for them to try and fix it since it was their error! After 8 minutes of not being able to talk because Brenda kept cutting me off. I let her know I would be disputing the charge with my bank since she’s not willing to help fix the damages her employees/​machinery has caused and I would definitely let my friends and family know how they operate there when they make a mistake they can’t even own up to it.
They should be ashamed of how they treat their customers. Of course my husband and our family will be taking our business elsewhere. If only I would’ve looked on Unilocal to see their reviews prior. Their reviews speak for themselves!

Grandparents went here and brought 3 very expensive shirts. They had stains and asked if they could get them out. They said they would try. Well when they were picked up all 3 of them were ripped from ‘trying to get the stains out’ why in the world would you continue after the 1^st rip?! Then after the lady was confronted she basically shrugged her shoulders and said to get out while shoving my grandfather with shirts in hand! This place is horrible.

I brought my wedding gown here at the recommendation of the shop where I bought the dress. That was a mistake. First they didn’t have the dress ready 2 days after they said it would be done. Then multiple jewels were missing right in the front in the waist band when I went to pick up the dress. They refused to replace them saying «we don’t have jewels so we can’t do anything.» No apology, they were very rude about it.

What a ripoff! Should have gone to Unilocal first… After years of a good business relationship with Royal Cleaners off Green River we moved to The Retreat and was hoping to find someone close. I was charged $ 55 for simply taking in an overcoat then charged an additional $ 15 for cleaning. New suits barely cost this much!
I would highly recommend looking elsewhere.

This business is part of the Village at Eagle Glen. All the businesses at the Village share parking, and after contacting the association I have learned for certain that no spots are ‘reserved’ for any particular business.
I was going to Corky’s, the kitchen next door, and all of the parking was taken except for two spots in front of the cleaners. I parked in one of the two spots, and the lady from the cleaners comes outside screaming and yelling not to park there because its cleaner’s parking only. She threatened to call the police if I didn’t move my car, and then starts swearing at me when I told her to go ahead! «F**K you, move your F*****G car, this is cleaners parking only!»
I’m not going to say I was in the right, because I wasn’t. I could have parked in the Stater Bro’s are and avoided this, but who comes out of their store swearing at someone for parking there? Use your words, but use them wisely. If you’re going to threaten to call the police, do it — just don’t start swearing and yelling at people. This shopping center is a family environment, and our community’s young children don’t need to be exposed to that kind of behavior!

Good quick service with attention to detail. Had a few issues with other establishments causing excess wear on the clothing but these guys do a great job and keep the clothes looking new!

I am very surprised to see all these negative reviews, I have been going here for over 5 yrs and have NEVER had an issue. If I am in a rush they will let me pick up one piece and come back later for the rest of my order. My orders are very large and they have never had anything lost. As far as servicev goes they are always very polite and for all the times I have dropped my clothes off I have never seen the poor service that is reference in those reviews. I would defitinely give them a try and think you will be happy.

Their service keeps getting worse and their prices keep going higher. The only reason they’re still in business is because they’re the only cleaners off this exit. I’ve seen the bad reviews and gave them a few chances, but unfortunately I’ve given up on them.

I’ve only come here once and it’ll be the last one. EVER!
First off, I get it… it’s a business. It’s bound to have couple of unhappy people. But this place is a joke! I go to the dentist next door. So one day I decided to get my wife’s blankets washed here, and they quoted me $ 10 for both. I dropped them off and told her I would come back next week since I had another appt for the dentist. I picked them up and she said $ 50!!! I was like wtf? I didn’t fight with her, I simply reminded her the quote and she went crazy on me with her heavy accent! I told her to just keep them. I got the blankets for $ 5 it wasn’t worth paying $ 50!
This is the funny part.
After I told her to keep them, I went to my dental appt next door. After my appt, while i was paying for my treatment, there was a BIG BLOWOUT AT THE CLEANERS NEXT DOOR!!! The same old lady that went nuts on me was cursing another lady out! Saying «f– you leave! Leave, LEAVE. f– you!!!» I swear, if I could have recorded the video and post it on here I would!
This is the sad part.
I felt so bad for the young girl, she left crying in tears. No one should EVER EVER EVER treat their customers like that!
Note to other Unilocalers.
After that big blowout, another patient at the dental office said that’s not the first time. And she also said one time the owner from the cleaners actually caused chaos with the office manager at the dental office because one of the patients was parked in their «parking spot» for 10 minutes and the dental office was just defending their patient’s rights.

Lousy! Lousy! They are super mean to their clients. They argue with their customers. They have no sense of customer service.
They lose your items and accuse you of not bringing it in.
And lastly, they are expensive! I don’t mind paying for quality. They definitely don’t fall under quality. Sorry
P. S. Try being nice to your customers

this place is really nice. I didnt know there is bad comments of this cleaners.
If I see these comments, I wouldn’t go this place but…
My experience… really nice and very polite service.
My sweaters, pants and dresses come out really good and fresh!
My kids make lots of stains on my sweater those are totally cleaned.
Also I hemed my pants they look originally the same
the best alteration lady!

I WILL NEVER COME BACK HERE AGAIN!!! We took a gown to get altered, and she replaced the cups on the dress based on her opinion – not our consent. When we picked it up, one side was still lose, since she added new cups. She REFUSED TO FIX IT, by replying in a LOUD, RUDE voice: ‘I NO TOUCH NO MORE, I NO TOUCH NO MORE!” I got angry, and said, you need to fix it – we paid $ 55 for an alteration, which was already overpriced! She denied the price we paid, in addition, she would not fix it for us. I had witnesses in the store that looked embarrassed. How DARE she treat a customer in that manner! DO NOT GO HERE!!! YOU CAN TELL I’M NOT EXAGGERATING BY READING ALL THE OTHER NEGATIVE REVIEWS :(

If I could leave a minus zero I would. What lack of honesty and such callous from this korean lady. She had my clothes for three weeks and finally I came in after the other. times the.clothes were not. ready she yelled at me after I asked for a discount for the. time and gas I wasted going there. «I know argue get out hahaha! l». She sounded like a villain in a cartoon. She broke buttons off the shirts and had no care in the world. This is how first time customer’s get treated. Oh, did I mention how overpriced she is. Terrible terrible it looks like she is running a sweatshop behind her.

TERRIBLE SERVICE. The owner has a fowl attitude. I came in with my mother to alter a bridesmaid dress (twice because the first time she didnt do it right) and the owner is literally ARGUING with us because we want a certain length that she disagrees with. It’s to a point that she’s ridiculing my mom, yelling in our ears, saying ridiculous statements such as «NO, YOU THE STUDENT. I’M THE TEACHER”(her English isn’t the best) insisting that she knows what’s best for how far to hem it. She argued refusing to give a refund, had my mom make the hem line herself on the floor when it’s not HER JOB to do it (after she agreed to hem it) and was just overall cantankerous. What I don’t understand is when another customer would walk in, her attitude would undergo a metamorphosis. It’s laughable really, because she’d act decent to a couple customers that would stop by! Keep in mind, this was the first time I visited the establishment. I, nor my mother, were yelling or being difficult customers when we requested the hemming. We were simply ordinary customers.
This place has other horrible reviews online. The second time she decided to do it for free, but one side was still too long. Not worth the drama to fix it a third time. Go at your own risk. I DO NOT recommend.

Extremely rude!!! I have never been treated so badly! I should of known when I saw the owner come out of the store and yell at someone who parked In their parking spot. The person looked like they were going to the dental office next door.
I had a dress cleaned there and when it came back the spot I asked them to take out was still there! On top of that, the scarf with the dress was missing. Then they proceed to tell me that it was never there to begin with. Now I can never where the dress again! Will not be coming here ever!!!

Worst place EVER! Lose your clothes and take NO accountability. Will never go here again. Plus extremely rude! You have been warned!

Clothes were NOT ready when agreed upon. Needed these clothes for an interview in the morning. When I went in to pick up my clothes the lady at the front said «Oh, sorry they are not ready.» So I showed her my ticket which said they would be ready for pickup on this day (and it was around 5 pm too). She didn’t really apologize, just started speaking in Chinese excitedly to the older lady who seems to own the place. The older lady practically shrugged it off. It was obvious that they were just disorganized, or overwhelmed, and just didn’t make it happen. So, I told the lady at the front desk I would walk over to the grocery store and do some shopping and come back for my order. I came back 20 minutes later. The lady at the counter then told me this concocted story about a machine breaking down and that is why my clothes were not done. She could have told me that 20 minutes ago… so I get the feeling that it just wasn’t true and the older lady made it up. I could be wrong, but I seriously doubt it. Not reliable, disorganized, and will probably lie to you… nuff said.

I had high hopes for this place, being recommended by another person. I brought in my bride’s maid dress to be hemmed. They said it would be $ 30 and two weeks to get altered. I little on the high end, but it would be ready before the wedding. I went in on the date it was supposed to be done and the dress was hanging in the same spot as before; they had forgotten about it. Though they scrambled and got it hemmed by that afternoon, I won’t be coming back. Spend your money on a place that has their act together.