Corona Family Care

I would like to give these people a no star but I cant… Its so frustrating to visit the Dr with high fever, feeling like dying and having to hear the Dr say… «We’re going to do this real fast because I dont want to get anything» I ignored that… But then we attempted to get the medicine that «they said would be called in» medicine its not ready. I called the office to be told that it usually take about an Hr after the visit… I called 2 hours after the visit. I waited until 5:00pm and still nothing… I called the Drs office again. Of course they dont pick up after 5:00pm, I waited until 6:00pm which when they close. My medicine was never ordered I had a horrible night with high fever and body aches. I called this morning and the receptionist could not even verify what time they had sent it. They just sent it today!!! Needless to say this was a horrible experience and its time to look for another Dr that cares for their patients.

Dr’s and PA’s are great but staff is horrible. Never return calls or answer when trying to speak to a person. Pharmacy sends multiple requests for refills and no one returns their calls.
Was patient there for many years and left for the above reasons. After moving back to area, and assuming the problems would have been resolved after 6 years of being gone, nope same issues as before. Will not go back, which is a shame since the medical professionals are really good.
Dr’s who run should really evaluate staff as the practice suffers.

I wish I had had the forethought to read these reviews re: Anthony Pinner before switching my primary care physician to Dr. Larry Muller. (Unfortunately, I can’t make a new change until September 1 – but, rest assured, I would not go back to see this asshole if my life depended on it.) Today was my first appointment. I was apprehensive, to say the least – but I did go in with an open mind. The receptionist was extremely friendly. (This review is not a reflection on her whatsoever.) When I was taken into a room, the young lady who took my vitals (Jessica) was also personable. I thought, «So far, so good. Maybe the reviews I’d read were misleading.» And then Pinner walked in. This man was an absolute dick. To begin with, he had the personality of a pet rock. No smile, no «How do you do?” – no anything. When I explained my reasons for being there, he seemed entirely uninterested and non-​responsive to my concerns. The more I tried to explain my plight, the less he seemed to care. (I almost felt as though I were on an episode of Punk’d. I wondered, «Is this dude for real?») Another reviewer used the word «cold-​hearted” – I think they were being kind. I am a 49-​year-​old man, and I have seen more than my share of doctors, specialists, PAs and the like in my lifetime. That I am able to sit here and tell you that Anthony Pinner is the worst healthcare «professional» I have ever seen should tell you something. After the nightmare was over and I was ready to leave, I asked Pinner, «Are you on Unilocal?» He said he didn’t know. (Lying sack of shit. Of course he knows!) When I asked the receptionist if she knew, EVERYONE (5 females in all) immediately turned their attention to me with a look of panic. (Believe me, they knew where I was going.) One chick said, «Sir, if you have a problem, I can have you speak to the office manager.» I thought to myself, «What the hell do you take me for – an idiot?» I informed her I would find a much wider audience online – and you can bet your ass today’s incident is far from over. Unilocal,Facebook, Google reviews – I will tell anyone and everyone within the sound of my voice, «BE WARNED: AVOID CORONA FAMILY CARE AT ALL COSTS!» My sincerest condolences to those of you who have experienced the douche which is Anthony Pinner. My heart goes out to you. If you find yourself in need of medical attention and Dr. Larry Muller is your designated primary care physician – FIND A CLINIC INSTEAD!

Staff was very helpful and showed a lot of empathy! Being sick can easily make you agitated, nothing better then having a doctor who listens and understands what I needed to make me feel better. I noticed that the office is busy but also stays clean ! That’s always a plus ! Never had a bad experience here. Defiantly recommend coming to this family practice.

Like any other after hours urgent care you have to wait. We been here a couple times and never got mistreated. I know people came here with pain and frustration. And that’s probably were all this reviews are so bad. I been witness of how people treat the girls at the front desk. We all have to wait and be patient. Try the ER in a Hospital, good luck with that. Here they try to do as much as they can to help everyone out.

I am in total shock! Today as I called around for a last minute appt I decided to give this office another try. Well I called and they said they had a 3:45 appt available and could take me in so I was glad that I didn’t have to go wait in urgent care for 3hrs. After I confirmed the appt on the phone, the girl then puts me on hold and picks up the phone again to tell me they won’t be able to see me bc of my previous Unilocal review. Wow really? I am very shocked that a Dr’s office would do that. I am once again highly disappointed and would not recommend this office to anyone. I feel bad for the Dr’s bc they are really great, but their staff on the other hand need a lot of work.

I went from leaving the best doctor ever because of the staff! to Corona family care !!
The PA-​C IS a coldhearted egotistical stereotype dr I have eeeeeeever met! Good staff HORRIBLE P-​A C HE! Was so incredibly unprofessional rude disrespectful degrading To me, before this visit he diagnosed me with plantar fasciitis that horrible day I was requesting to be seen by a specialist. Because I will not take medication that is not prescribed to me and he never prescribed any kind of pain medication knowing that I suffer also from scoliosis and sciatica. He was arguing with me nd made me feel be little! that A nurse had to come into the room and remove him, apologized for his behavior! Recently Suffering from depression and anxiety I suffered a nervous breakdown made a emergency appointment with my therapist! The next day. Because I refuse to allow him to break me down any more then I have been by people… Trying to be strong !! I strongly encourage you if you suffer from any condition pertaining pain he will immediately judge you! Refuse to prescribe «any» kind of pain reliever ANY! And you will suffer.
Physical and mental abuse!

I’ve been coming here for years, and they were never great but man have things gone down hill. In something like 5 years of coming here I’ve seen the doctor once, other than that you get the PA.
This place is fine if you’ve got something small and just need some antibiotics or a doctors note for work. But if there’s something serious go somewhere else.
I’ve been trying to make an appointment for two days and they won’t make one. They keep saying they’ll call me back (which they don’t), or that I’m on the cancelations list and will call me when they can get me in. I just want an appointment, it doesn’t have to be today, just put me in the computer. Nope… Won’t do it.
And as other people have mentioned if you have lab results or need to be called back for any reason… They’re definitely not going to call. You’ll have to call them repeatedly to get any info.
Guess I have to find a new doctor.
Update:
Apparently if you make a Unilocal review they’ll call you to tell you that they don’t appreciate that and try to convince you they’re not so bad… That’s super weird and unprofessional to me. If you do a bad job own up to it and make your practice better in the future, don’t try to get me to take down my review.

This is the worse doctors office I have ever been to. I got injured in 2009 for a dislocated shoulder. I called the office for someone to see asap, I was told someone would call and no one ever did. Waited the whole weekend in pain. After all this, I didn’t complain.
Here we are in 2014 and the same injury I had in 2009 is bothering me after I tweaked it working out. I was told I would be called in 3 – 4 days after my X-​rays. I have not heard anything back in 2 weeks. I even left a message after the first week and still nothing. I literally had to B**#% and complain to the staff in order for something to be done. Please do not ever come here and avoid this place at all costs.
The mistreatment to us as a consumer is ridiculous. Sure as heck willing to take our co-​pay but can’t even return a phone call. I’m sharing my thought on the better business bureau of possible next.

I wish there was a no option because I would give this practice zero stars, actually I would give them negative ‘s if I could. Let’s start with the medical staff. You can tell that they don’t care about their job and don’t want to be there. They could care less about the patients. The medical assistants are horrible about calling you back. Recently I went and the medical assistant was supposed to send my new medication to my pharmacy and she forgot to do it so I went the whole weekend without my medication. I saw her that Monday and she «claimed» that she sent it over on Friday. But she clearly did not because I called my pharmacy on Friday and Saturday morning and they had nothing. I understand that forgetting things can happen sometimes but at least be honest about it when you Efff up. I recently had blood work done and it took 10 days for my blood work to come back. This is extremely slow. I had done other blood work for a different doctor 2 days AFTER doing my bloodwork for Corona Family Care, and that blood work came back after a couple days. But I waited and waited for my other labs to come back and it took 10 days total. Then it took this office 2 days to have the doctor «review» my results. And in order to get my results I had to make another appointment to see my doctor, Anthony Pinner. It was ridiculous. On a different occasion I went to see Anthony Pinner for a skin rash from my medication. He basically told me that I was wrong, and that the rash wasn’t from my medication. He stated that it was from then sun. And I told him that it couldn’t be from the sun because I don’t go in the sun ever (I’m a vampire lol)… Anyway he chalked it up as «the sun» when I know my body, and I did not have the skin rash before going on the medication. Also my fingers were swollen due to the medication. Long story short, Anthony Pinner doesn’t care about his patients. Its his way or the highway. He is fashionably late most days too. The last time I went in I had to wait for an hour in the waiting room before being seen… The staff here sucks. Go somewhere else if you want good care!!!

Corona Family Care has been nothing but a great experience for myself and my family. Our insurance recently changed and we decided to change our doctor at that time. Before choosing Dr. Muller I called his office multiple times and spoke with different staff members. I read other reviews where the staff was horrible, but that was not my experience at all. I had some questions about wait times, office hours, ADHD views and what not. All my questions were answered and the staff was very patient with me. They were friendly and helpful. We chose Dr. Muller as our primary care doctor (HMO insurance). I was able to get appointments t for myself, my husband and my children in a timely manner. I was still skeptical when we went for our appointments, but again the staff and Dr. Muller were friendly and very helpful.
I recently received an invoice because of an insurance error and talked with Loraina in the office and got it taken care of within 10 minutes. She was very helpful. I have called a few times and have spoken with Jessica as well as speaking with her when I come if for appointments and she is always very friendly and helpful.
I took my boys (15 and 17) to see Dr. Muller, both with ADHD and he was very patient with them. They always have a lot of questions for the doctor and he answers them in a way that they can understand.
I’m very happy we made the switch to Corona Family Care. I would recommend Dr. Muller to my family and friends.
Kellie Foster

This is the worst Dr’s office I’ve ever been to! The nurses are so rude and unhelpful. You are lucky if someone answers the phone and when they do, get ready to be placed on hold for a minimum of 10min. If your appt is at 3:15, you will not be seen until 4:15! There is no urgency to your condition, no matter how clear u make it! I was placed on two different antibiotics took them both and received a chest xray for my «condition» at the end of suffering for almost 2 months I was told to just go to the E.R. because they had no solution!!! Then when I confronted the supervising nurse of how their resolution was BS. She then told me my condition was viral and I had to deal with it! Absolute crap! I headed to a pulmonogist and got my so called viral problem fixed! Don’t waste ur money these ppl are straight business and just want you to keep coming back and paying copays for visits and the bs antibiotics that they prescribed! Do not go here! Heartless heartless heartless!

If I could give minus stars I would! This office has the rudest nurse/​office staff I have ever come in contact with! I do not recommend going to this office!

Seriously, WHAT is going on at this doctors office!?! I have been with this office for several years now and have never once seen or been able to get an appt with Dr. Mueller. I have seen two of his PA’s. The first, a blonde lady in her 40’s (we discussed this) was WONDERFUL, but now she’s gone. Next I saw Anthony Pinner. My first appt with him was very, very bad. He basically told me that I was talking too long and he only has about 15 mins per patient .WTH!?! He acted like he could care less about me or my health. Dr. Mueller, WHY would you have someone like that working with/​for you?! My 2 most recent appointments with Anthony Pinner were better as far as his bedside manner, however he totally misdiagnosed me. He said I had allergies with a secondary bacterial infection. Prescribed me antibiotics and allergy nasal spray. It was only at my complete insisting after two months of having no voice that I got a referral to an ear, nose throat specialst who diagnosed a paralyzed vocal cord within 5 minutes. Great. Let fix it. Okay, we have to get a referral for the CT scans through your primary care doctor. Three working days later (5 total) and not a word from anyone. HELLO! Causes include blunt trauma (I’ve had none), viral (maybe) or TUMORS. Can I please get a referral to have this checked out NOW!?! Now, the staff… I’m sorry guys, but the truth is the truth. They are mostly RUDE. Horrible telephone skills and manners. Please, send your staff for one of those 1 day customer service and phone skills seminars!!! Your whole staff needs help in this area Dr. Mueller. I would not be here spending my precious time writing this if it wasn’t really that bad. Believe me… it is.

I give my Doctor, Dr. Zan Banjamin 5 stars, but only 2 for this office. It was nearly impossible to make an appointment over the phone. You’ll end up in the phone cue forever. I saw Dr. Benjamin at the Corona Mall location, but now she’s gone again. Does anyone know where she went???

Ever since they lost Dr. Benjamin, this place has gone down hill quickly. I don’t know if they are desperate for money or just don’t care but they continue to bill my insurance with improper codes so I have to pay for something that would have been covered if they had used the proper coding. I recently went in for my yearly (which is covered by my insurance 100%) and I told the receptionist, the person I made the appointment with, and the new nurse practitioner they have about not performing any procedures that are not covered by my yearly exam. Well 3 weeks later I get a bill for some nonsense that I specifically told them I did not want! I called and the receptionist who treated me like an idiot and told me that I needed blood work based on my age (I am 25). She refused to help me and told me it was part of the exam and that I need to know what my insurance covers before going to the doctor. I will not be using this doctor’s office ever again even though I’ve been going here for 15 years! This is unacceptable and I certainly would never recommend this doctor’s office to anyone.

Even the hidden «filtered» reviews are spot-​on with this place.
Shortly after moving to Corona, I was pretty sick with all the cold symptoms. I called and after a VERY long time on hold asked if Dr. Muller was accepting new patients and was told YES. I asked for an appointment with Dr. Mueller and was given something later that day. When I showed up, yes, it’s a beautiful new office building but when I went in, the waiting room was huge and there was a wall of receptionists. The clientele was really «rough around the edges». They clearly cater to the poorer crowd… which is fine, because poor people need health care too! But when they asked for their co-​pay, their credit card machine was broken. I asked them to «bill me». You’d think I’d asked her to give me the services for FREE by the rude look on her face. She then pointed to a sign saying that «Payment is required at time of service!». «Please, send me a bill». We go back and forth. «There’s an ATM in the grocery store next door!» and «We can’t see you if you don’t PAY!» she finally agreed to send me a bill for the $ 15 co-​pay.
When I got in there, after a half-​hour wait in the exam room, this skinny long-​hair guy comes walking in with a white coat on. Clearly not Dr. Muller, who was a portly-​looking overweight old guy (I was fat too, so I thought he’d go easy on the «you need to lose weight» speech!). Oh great, they sent in the Nurse Practitioner. Lucky me! Exactly what I’d expect from a «Clinic» in a poorer neighborhood… not a nice shiny new office with granite counters everywhere.
Honestly, I could care less if Muller and his Nurse (stop calling him DR. Pinner, he’s NOT a Doctor) are the greatest thing with the hand of God to heal me. Dealing with the front office staff, the horrible customer service, and having to sit in the same waiting room as people with questionable citizenship status should make you want to not waste a minute of your time with this place.
Is my review racist? No. Is it elitist? Perhaps… but that’s the great thing about this country and my current insurance plan… I can choose where to get my health care.

While trying to call and make appt., was put on hold FOREVER! Hung up, called back 15 mins later, same thing. Finally, the next day, a person answered, made appt, after I told her 3 times the info. Day of appt., walked in and quickly noticed that the one girl up front needed about 5 other people helping. Office is understaffed and it shows.
Met with Dr. Pinner, did a thyroid test, I told him that my previous Dr., had done a T-​3 and T-​4, he said, «No, just a T-​4 will do.» Got results back and it said normal, I knew it was not, ‘Normal.” Went to another Dr. ran the correct tests and increased my meds.
I guess that is what I get for seeing a P.A. and not an MD. Would not recommend this place at all.

I am giving this Corona Family Care a 2 only for their office and service. Their doctors are EXCELLENT. Their staff and office manager are the absolute worst on the planet! Dr. Muller who is the main Dr. must be one cheap a** SOB to keep a staff as incompetent and actually rude and horrid group of people. Hanging up on patients, leaving me on hold for 26 minutes, YES 26 minutes just to tell me they would call me back. As I asked for the office manager, I was told no, then she came on and hung up on me. This is by far the worst. RUN AS FAST AS YOU CAN AWAY FROM THIS OFFICE! RUN TO RIVERSIDE OR ORANGE COUNTY!
Again Doctors here are awesome. I love my Doctor here, and if my doctor were to leave to another state, I would follow. The staff S-​U-​C-​K-​S ! ! ! ! !