Contents Solutions

Want to take this opportunity say would a great job these folks do. A special thank you to Scott for all his hard work in making sure everything was packed and relocated off site and then brought back to my home after my water damage. The great care and handling that was done by him and the entire staff. Always willing to do more and lend a helping hand no matter what the task. This company is absolutely fantastic, one could not be more confident and comfortable with the type of professionalism that was display. I had a lot of Indian pottery that hand to individually wrapped. It was a time consuming process. A complete service from taking the items out of the house to returning the items, all in perfect conditions. Again, thanks to Scott and his crew.

I am very pleased and grateful for CSI I had a pipe burst and got referred to CSI from my insurance adjuster they were very professional when they came. They took wonderful care of our items and were very efficient and brought them back in perfect condition. Jay was very knowledgeable. They came in and got the job done, very pleased with them. Thank you Jay and CSI for getting our family through this rough time.

Wow! I am shocked to read negative reviews! Contents Solutions was THE BEST AND MOST POSITIVE part of a very devastating whole house flood experience my children and I had back in August 2012. The crew came out and professionally and carefully wrapped and packed my furniture and belongings. I had 20 years of belongings including many antiques and treasures left to me by my grandmother. They took extra special care of EVERYTHING including my children and I. They were kind, caring, and helped us laugh and lighten up in a very dark time. That was priceless. The owner himself came out and spent a full Saturday helping me do a full inventory and clean out of the rest of the items left in my garage and put together an itemized list for me and the insurance company. Seriously, this was a devastating event for my family, but Andrew and his team saved as much as possible, were incredibly caring and helpful and restored so much sanity for us. I am forever grateful.

There are too many WONDERFUL things to say about this company. Hard working, professional, and caring are only a few words to describe just how GREAT they really are. They were always on time and not only got their work done quickly but most importantly efficiently.
Thank you Contents Solutions for your hard work and dedication and making a tough situation a bearable one.

I did not have a Unilocal account until I experience really bad customer service from Mercury Insurance and Content Solutions (CS). This is a «preferred vendor» for the insurance company and we were never provided with other alternative business which would have been wise as we live in the Northern part of the San Fernando Valley and not anywhere near Corona which is about 65 miles away. CS came to our home after a fire and I trusted that they would be able to perform the pack out in a professional manner. Every day there was some variation of employees that came to the house and although they were very polite some were not properly trained to provide us with dependable information. As their commute was two hours each way, an eight hour shift would be cut in half and they would also need to get back to the office to write up reports on the inventory. Mind you that the vault list was not very descriptive but this is what happens when employees are trained differently.
Unfortunately once Mercury Insurance was no longer willing to pay the storage in Riverside County; we had CS bring our belongings home. The team that dropped off the boxes and stored them in our garage was polite and worked as hard as they could. We had to open over a hundred of boxes and we did our best in a two day span in the blazing summer heat. Our home was under construction and we were not able to have them help us unpack every box but we did notice some items were not clean and other items broken or missing. Mind you that there were tons of boxes and we had multiple construction matters so we were glad to have our belongings back; however, once we began unpacking it became evident that many more items were broken or missing.
CS disconnected and stored our whirlpool washer and their staff did not have the knowledge to reinstall the appliance. The washer had remained stationary in our laundry room for years and we had never had a problem with it until it was in the possession of CS. We had our general contractor install the washer and this is when we realized that the appliance was broken. CS hired Allen & Sons come to our house and provide an estimate on the cost to repair. After many emails and unanswered phone messages; we received a check for the repairs but it was less then what the estimate to repair was per their repairing contractor by $ 239. This was not what I expected. To date, there has been no response on whether CS plans to issue a supplemental check.
Andrew Westphal originally seemed very caring and understanding as he came to the house and looked over the new project but at this stage of the pack out, it just seems that customer service is not important anymore. Andrew Westphal failed to respond to any formal form of communication and this appears to be how he runs his business. I think that he is doing his best to run the company but it may be that once his company is paid in full; there is no incentive to respond in a responsible matter to a client. Although I was told that I must provide them with «… 1 – 2 business days to reply to your calls or emails. I have many clients and do the best I can to make each a priority.» This is not reality.
CS somehow lost the hardware to our queen bed and we now have a bed frame that we are unable to assemble. They originally said that they would look for the missing hardware in their storage vaults and then they asked us to open all boxes to look for it. It took us three days to open boxes and we did not find it. We expected that the hardware would be taped to the headboard, rails or the footboard but it was not. I asked Andrew Westphal (company owner) to explain to me the process by which they perform a pack out on a bed but to this date; I have not received a response. I don’t understand what they think we will do with the bed frame. CS seems to be in denial of what happen and prefers to ignore my communications.
If you or anyone is looking for a company to help you move or store your valuables, please video tape and take tons of pictures. Content Solutions will damage your items so if you can choose a different company for the storage or do it yourself it will be best. CS moved our items from one location to another as their company moved offices and in that move damaged our belongings. Save yourself the headache because the insurance company will point at CS and nothing will be resolved. I am very disappointed with CS and I wish things would have worked differently. It was a hassle to move out and a bigger hassle to move back in. We did not have them arrange our belongings back into the house because of the construction and this worked out to CS’s advantage in denying liability.
The owner of the company will never return a call or respond to an email. Arli Hernandez, the office manager, only go off the instructions she is given but will not return calls either. As pointed out by a prior review, one star is the best rating for CS. Their office is on Delilah St.

This company will keep your belongings hostage. If you value your sanity, do not use them. It has been 3 months and they refuse to return my belongings of a one bedroom co-​op unless I pay them $ 11,000 up front. I had to hire an attorney to talk to them, and still don’t have my belongings back. Warning do not use them!

DO NOT USE CONTENTS SOLUTIONS. THEY ARE THE WORST COMPANY I HAVE EVER WORKED WITH!!! They stole/​lost our property and refuse to replace it.
We needed to have the floors in our entire house redone last October due to a flood that started in our kitchen. Our insurance company (Mercury Insurance) recommended we use Contents Solutions, and our insurance company scheduled a rep from CS to come do an estimate. We didn’t see any point in looking around for an alternative since our insurance company had recommended them, so we booked them to pack, store, and unpack the contents of our house.
The day that they came to pack up the house, they were EXTREMELY unprofessional. They arrived an hour late, and the young man that came to the door didn’t introduce himself, and instead just handed me a contract. I said, «I assume you’re from Content Solutions?» he said «yeah. you need to sign this» Then one of the two women that was with him walked into the house while I was signing the contract, also didn’t introduce herself and just said, «where’s the bathroom?». I was very surprised by how disrespectful their team to me and my house, and I immediately felt uncomfortable leaving them responsible for all of my property. I had to leave the house to take my dogs to the boarder, and when I returned, the two women were gossiping loudly while packing about how one of them hadn’t received any training to do the job. She said «I’m bound to make mistakes but it won’t be my fault since no one showed me how.» the other woman confirmed that it’s «sink or swim» there and no one gets proper training. I called the company to express my concerns and they told me that the project manager that was supposed to be assigned to our project had had a family emergency, and that the three people that showed up to my house worked under him. They told me that it would be over a week before another team could come, and they told me repeatedly that everyone was fully trained to pack the house and that I had nothing to worry about. I also called my insurance company and they said that they wouldn’t pay for the extra time if I wanted to wait for another team to come the following week. We had already paid for a hotel and dog boarding, so at that point we had no choice but to continue with the service.
When it was time to do the unpacking that’s when the problems really happened. It was hard to schedule the unpacking with them since they were apparently very busy and couldn’t fit us in right away. Once they did come to unpack, I met them to let them in to the house and they confirmed that it would be a few days before they were finished and we could stay in the house again. I came to the house a few days later when they said they would be done and the house was still a disaster. The team there unloading (completely different people than the team that packed up) had no idea where anything should go. They said that the team that did the packing hadn’t documented anything properly and they had no photos or information of where anything should go. They said that it was the worst packing job they had ever seen and that they were completely in the dark about where things should go. I spent the day unpacking my own kitchen and showing them where the big furniture needed to go. Then at 3pm, they said, «okay, that’s it for us, you got the rest?» there were still TONS of unpacked boxes and a lot of work left to be done. I called the company and they said they had done everything they could. My husband and I began the process of unpacking all of the boxes and realized that what they had managed to unpack had all been put back in the wrong place. So the contents of three drawers were now all stuffed into one drawer in a different part of the house, things that used to be displayed in plain view were now stored on high shelves in the back of closets, etc. We had no idea where to find anything in our house and had to go through every inch of the house and reorganize everything. Through this process, we noticed a lot of things were missing/​damaged/​broken. We compiled a list of every thing and have been arguing– SINCE NOVEMBER of 2013– with them about getting these things replaced and repaired. The owner, Andrew, has never once communicated with us directly and has only made the woman in the office, Arli, communicate with us. She doesn’t seem to know anything beyond what he tells her to say and they won’t do anything to solve the problem. They sent two guys to our house almost two months ago to see if they could find any of the missing items of they found one gym bag from our list and confirmed that the rest of the items were no longer in our house. It’s now been 4 months and we can’t get CS to find or replace our missing items. The either stole our property, or lost it and refuse to do anything about replacing it.

We recently had a pipe burst in a wall in our home, and our insurance company hired Content Solutions to pack, remove, clean, and return all of our furniture and belongings. I cannot thank them enough for the amazing service they provided for our family… from the moment they first arrived at the house, I knew we were in good hands. They were on time, friendly, professional, and extremely efficient. Some of our furniture was so heavily coated in drywall, I wasn’t sure it was salvageable. I was so happily surprised when they came to return everything– everything was extremely clean, from the furniture to the clothing! They even sorted the kids’ toys in ziplocks so they were easy to unpack! They re-​assembled our furniture and placed it in original spots in the house. The boxes were packed so carefully that nothing had so much as a scratch on it, and the boxes were labeled with such detail that I knew exactly what was in each box before opening it. Scheduling was a breeze too– they were very flexible and accommodating even when I kept moving the return date. All in all, we had an A+ experience with an A+ company!

These guys are efficient, trustworthy and very accomodating. I swear if the fire business ever slowed down these guys would be the worlds best movers! Andrew is very professional and I felt that he handled our stressful situation with the same level of attention that he would give his own home. Even the superintendant Scott was very helpful, I felt very comfortable hiring these guys to remove, inventory, clean and return all of the thousands of items that were compromised from our house fire. They were able to get rid of all the smokey smell and didnt leave one thing off of the inventory including my salt shakers. These guys get an A for effort and quality of work. I would highly recommend these guys to anyone that has recently gone through a fire or water damaged house and needs a company to come in and handle your valuable contents.

I lost my restaurant to a fire a few months ago. My insurance adjuster suggested I use these guys. I was blown away at the service. They not only knew about every piece of equipment I had but understood how to move them without damaging anything. I was also very impressed to discover they were able to recover all my data on my computers. I thought I had lost my recent accounting as well as all of my contacts. I was amazed when they handed me an external drive with all my critical data on it.