Chase Bank

As you can see by my reviews I never write bad reviews, I’m not one of those negative people that take the time to spread negativity. I love writing great reviews for establishments that deserve them. Today this happened. I usually come into Chase in my business attire and usually I get friendly service. Today I’m dealing with an injured foot, so I came in with zero make up and yoga pants, as I’m just running an errand and then going back to bed… Immediately as I handed a cashier check to Majida «Maggie» Salman, she looked at the amount and without giving me eye contact, had the worst attitude, she said «we can’t do this «then she had me swipe my card and proceeded to look up my account. She assumed because of my casual appearance that I didn’t have enough funds. She had a wrinkled look on her face, a snippy attitude and was short and rude with my questions. She then brought over the manager «Katina M. Kravas» which didn’t greet or look at me, she started speaking to «Majida Salman» and then told me I couldn’t do what I wanted to do.
I’m ok with respecting bank policy, and with adhering to the rules, I run a business myself. I’m not ok with being treated rudely and with disrespect. Maggie proceeded to cancel my transaction without confirming with me if that’s what I want to do with the deposit, and then proceeded telling me the process to close my account. I doubt that Chase Corporate knows that this is how clients are treated. This lady is bitter, angry and clearly doesn’t enjoy her job. She’s prejudice and makes assumptions based on appearance. I will be taking my business away from Chase and will ensure my family does the same.
Maggie, if you hate your job, go back to school and find one you will enjoy. Because your work is reflective of your hate of people and your lack of customer customer service
Stay away from them. And get better customer service elsewhere

I had a good experience today at this location. Michael has the best customer service i have ever experienced at any chase branch.

I was in the bank and Mathew Claustro helped me he is one of the best.
I am proud to know him and he gives great customer service.

Had a very good experience again with this Chase branch. I felt bad because I accidentally damaged their cart while bringing in some coin, however the staff treated it as no big deal. I met the branch manager, Karina Kravas, this time and was impressed by her professionalism and demeanor. I was also helped out again by Jessica Carino. Thank you Chase for your continued adherence to customer service and professionalism.
Dr. JC

I like this Chase bank because it has a drive-​thru ATM. Not too many of the the Chase banks near and around Corona have those. The one time I went into this bank the staff was courteous as usual. If it were closer to my house I would definitely go here more often.