AT&T

Bryce, the store manager is awesome. I have had trouble with AT&T billing over and over and over again. We were in the store for 4 ½ hours and it was an ordeal, But Bryce stuck it out with us and made sure that we left happy customers. I am grateful to Bryce and AT&T should be grateful to Bryce also because I’m still a customer because of him.

This place is horrible they have bad customer service and take forever to help you out. The lady with the lip injection was super rude avoid her.

I never write reviews but I received some pretty terrible customer service here. I switched 4 lines from Verizon and was promised the world. Thousands of dollars in credits, lower bill, and «free» tablets. I received my first bill and instead of being $ 200 as promised, it was over $ 450! I called the 800 number and was told of all the hidden fees and charges that Megan and the manager Bryce «forgot» to inform me of. I also bought 2 $ 15 flip phones for my parents who weren’t present and was told I could return or exchange them at any time no problem if they didn’t like them. Megan and Bryce failed to mention the $ 35 restocking fee if I did want to exchange them. I politely asked if the manager could do anything for us since we had such a bad experience the first time and we were told no. So we took our business elsewhere.
We ended up going to the Tyler location and got great service from Robert. He apologized for the poor customer service we received (something no one at the corona location ever did) and took great care of us.
I’ll gladly drive further to not have to deal with this location again.

I’ve been calling for the past hour and someone keeps picking up the phone and hanging up. Terrible customer service! I will now drive to the store, call again, and see what idiot is being too lazy to say, please hold.

We had initially gone to Best Buy to upgrade my fiancé’s phone to a iPhone 6+ for his birthday, but were told that the 2-​year upgrade option was no longer available to retailers, only from AT&T corporate stores. Therefore, we drove down to the AT&T store within the same shopping complex. We were very reluctant to go to this store, based on our last experience here, and we were certainly not really willing to give them our business because of it. After we walked out that last time, we vowed that the next time, we’d ask specifically for the sweet gal that had originally assisted us, Christina. Turns out she had since moved, but we lucked out because another Christina (who goes by ‘Tina’) assisted us.
Tina listened to what we wanted and didn’t try to hard sell us on anything else. She wasn’t condescending nor did she try to sucker my fiancé out of his existing ‘Grandfather clause’ plan and switching to the Next plan, which would have been to his detriment. Tina even talked my fiancé out of wasting his money on the lower iPhone 5s model. She was a very nice gal, just as the first Christina. No nonsense talk. The transaction only took ten minutes tops. The next time we’re here, we will ask specifically for Tina. Thank you for providing such excellent Customer Service, Tina!

They did absolutely nothing for me so no stars will be given. All I had was a simple return of a phone case which would probably take no more than two minutes to handle. The girl at the door told me there was a 38 minute and when asked if she would refund my case at the empty register she simply said no. I asked for the manager who is a tall buff spiky hair jerk who replied obnoxiously with «we can’t skip customer Sir». Please tell me I’m not the only one who thinks AT&T needs to handle their customer service better 38 minutes for a simple return is completely unreasonable. I left unsatisfied and angry with a phone case I can’t use and now have to make time after my busy schedule to come in at a later date.

Today we bought an I phone 6 for our granddaughter. We always ask for Mark. If you want someone who is knowledgeable and caring Mark at the Crossings is the person you want. We have been asking for him for years and we are never disappointed. He is absolutely the best at what he does. Bryce the manager is also helpful.
Shop at the Crossings with Mark. You will be pleased with the positive experience.

These people are crooks. Brandon, an employee that has since left, sold us an upgrade last year + a free, yes folks, FREE hot spot that we had no need for. He basically threw it in the bag and said it would come in handy maybe someday. We discovered a $ 20 monthly charge on our phone a month later… not exactly free. We later learned it is under a 2 year contract that we cannot break. So thanks for that AT&T anchor to lock up that deal. Management couldn’t care less when we complained. Our most recent con artist was Megan. She said she would upgrade me for $ 50 instead of $ 250. I have a cracked phone but she told me that I was no problem. We tried to wipe my phone but couldn’t because my screen LED did not allow me to. She suggested we come back and see her. We did. She ignored us. We requested her upon our arrival. Our name was on the «sign up sheet» screen that had a note indicating our sales rep preference. She changed the name in the screen and my husband asked a guy working there why that would happen and he said he didn’t know. We confronted her and she said she was busy and told us we should be helped by someone else so we did. A guy named Will helped us, told us something different than Megan and here we are, an hour later still waiting for her to help us as promised. She finally came up to us and told us she couldn’t do the deal she promised because I had a cracked screen. What the??? She said it was supposed to «be a secret». I was not let in on this «secret». I asked to talk to her boss. Bryce, her manager came over to us and we explained the run around we got and he was unapologetic, unprofessional, stone faced and pretty much held the door open for us while we walked across the parking lot to Sprint where we were told the TRUTH about everything and were sold phones and a service by Joseph there. AT&T… You just wrote off $ 2k in business from our cellular, $ 3k in TV and Internet, not to mention the reputation that is tarnished by word of mouth. 15 years of loyal business means nothing to you and it’s quite evident.

Mark was very helpful! Explained my billing and showed me how to effectively use the my AT&T app to manage data!
Thanks Mark!

I went in to get a SIM card for my iPad. Erik was very friendly and sincere. I’ve gone a couple of times to AT&T stores and they’re all scared to change SIM cards and use their back end system to change them and avoid surveys. As long as you’re sincerely there to help customers and qualify them to the new products and services you’ll always have a happy customer willing to listen to you. It’s been a while since I’ve had a great experience at an AT&T store. Kudos to Erik!

I wish I could give it lower than a one star. They try to get you to buy the phone by monthly payment plan which is more expensive as opposed to buying the phone cheaper with the upgrade plan. The guy told me I had to go buy the phone at Best Buy, but Best Buy said they can only sell the phone on the monthly payment plan. By the time I went to the ATT store, it was 8:01 and they close at 8:00, they opened the door to tell me they were closed, I explained to them what happen and they had given me the wrong information, yet they still wouldn’t make an exception and help me, they were closed! All they care is about is their commission, don’t care about customer service. Thanks for nothing!

I have been a happy att costumer for over 14 years and my experience here nearly ruined it all. I had to call corporate and deal with the real managers to fix what this location had done. DO NOT GO HERE!!! They are unethical, will LIE and take advantage of you. I love att’s service but really, just call 611 and do business that way. Call or go anywhere else — avoid these snakes!

I have only been an AT&T customer for about 6 months or so. I made the switch from Verizon because I was tired of the crappy customer service and all the hidden fees. But anyway, this location is nice and clean. Everyone seems to be cherry and eager to please. I went in to get new screen protectors. The are glass and break instead of your screen breaking they’re called BODYGUARDZ. They are amazing. Only thing is they cost $ 35 each. I bought two one for me and one for the wife. But they did give me a discount which was cool. The lady that helped was ok except for the moment she tried to be sarcastic which i could do without when being a customer. But she apologized for it. I don’t have time for sarcasm from someone I don’t know. But I still like the store. Keep up the good work.

Stay away from this location! If you want good service for what you pay for I would recommend you go to another location.
I purchased my phone a little over a year in this location with a $ 30 screen protector. They indicated if it ever cracks just come in and they will replace one time no charge. I called and called and called (for 3 days straight) would finally get through to only be hung up on multiple time. I called corporate (611) they were able to put me through to this location. I spoke with Manager ANDREW OUM (very rude) indicated that they do not replace and that I would have to go through the manufacturer and pay $ 15.00.
I PAID $ 30 already and I have to pay another $ 15? Why the heck would I purchase this glass screen protector for $ 30 when its available on eBay and Groupon for $ 10 if they weren’t going to replace the damaged one?!! They staff is rude and unprofessional. Every time I would call they would hang up, but when they seen corporate call they answer. If it were my choice they would get negative 0 stars but had to select one to post this. Purchase accessories on eBay or groupon, just a recommendation.

Worst service ever, I had to wait 20+ mins when 4 staff was just walking around, including 2 managers and when I ask the manager if he can help me I’m in a rush he said he can’t access my count and I have to wait for one of the rap to help me. Really? Ur the manager. Worst service ever. There raps are gd but bad managers.

Great customer service. Christine and Renae are very good at explaining and getting me the best deals.
Very happy and I will continue to go there. And they hold the door open for you as you leave.

We came to this location because we had attempted to go to the location on Magnolia twice, both with terrible customer service and employees who just don’t seem to know or care about anything.
So we came to the Tuscany location right after the iPhone6/​6+ became available for pre-​order. Despite the crowd, we were greeted right away when we walked in. Mark was our salesperson and was extremely helpful and knowledgeable. He painlessly set up up with our new phone orders and we left feeling that we were taken care of.
For any of my AT&T needs, I will go the few extra miles over to this location, as it is head and shoulders above the other Corona location.

The worst Att wireless store, I had the a terrible experience.
Some very pleasant employees but terrible management.
I bought a charging cable there that didn’t work, tried to return it, they refused to take it back because I lost my receipt even though I purchased it with a credit card and I showed them transaction. The manager Andrew Oum was very rude and disrespectful. I Will never go to that store, I even contemplated changing my wireless service because of my experience there. I called Att customer service and they offered to credit my account which I refused because it’s not about the lousy $ 20 but how it was handled.
I have been with AT&T for ten years and this is going to be my last year, am sure they don’t care but I am also sure that am not the only one that feels this way about this location.
Stay away from this location

Everyone who works here has no clue what they’re talking about and should find a different job. Very poor knowledge of anything related to at&t.

This place has the worst customer service. The manager (Erick) is rude and disrespectful. I have already filed a complaint against him. My advice is to find other AT&T stores nearby and avoid this place completely.
I like AT&T, just not this place. Take your money to somewhere else.