Amber’s Luxury Pet Hotel & Spa

I’m torn. The location is fabulous. The boarding is good. The grooming… not so much. I recently boarded my 2 dogs for the weekend. I have a 14 year old Shepherd mix who was trimmed and bathed. The job was OK. My husky was to be bathed with the de-​shedding shampoo and blown out and brushed really well. When I picked her up, she was still WET, and clearly hadn’t been brushed out. For the cost, I feel like they could have taken the time to ensure she was fully dry (which would have helped ALOT with the shedding). I’m used to having her hair everywhere but this was clearly and unfinished job. Will probably board again, but will likely have my dogs groomed elsewhere.

Absolutely fabulous job on my poodles. I will be returning in a months time for them to have their style done again. Thank you so much for taking my fur– babies, for first-​time guests make sure you bring your shot record :-)

We had our 2 cats stay there last year for a week while we were on vacation. They took great care of them! Amber’s Pet Hotel is now our only place for our pets!

We have used Ambers many times. We left our GS and our Yorkie in a VIP room so we can check their status any time. The visit this week was for six nights (5÷3−5÷9÷2016). We logged in one morning to see staff hand feeding our Yorkie. She is missing 28 teeth and since we only left dry food it is more difficult for her, we did not ask for handing feeding but it was a nice extra step to see staff sitting on the floor doing this. Btw we do not do group play just a suggestion for some who have other concerns.

This place is the best place my little boy loves, all the girls their love little Mojo and treat him with love. They do a wonderful job doing what you ask like special little things you won’t done extra or that your dog has allergies and needs hyper allergenic shampoo they got that to its wonderful. Our little boy comes out of the salon happy.

I take both of my puppies there for grooming and boarding. Sara do the grooming on them, and I always love the end result. She always do exactly what I want and she’s super friendly with them. She’s the best! For boarding, I book them one of the rooms with a webcam. Sometimes I do have trouble connecting to the server, but it is not all the time. When that happens I usually call the hotel and they are happy to give me a quick verbal update (during business hour). All their employees are super nice to me and my fur babies! Love this place

I checked my Airdale in for a the first time for a 5 day stay. He is in one of the rooms with a webcam. Of course I check in on him all the time. This facility is amazing. They treated my Oliver as if he was a client at a spa. He had an accident so they moved him quickly and cleaned and dried his room. They do whatever they can to make Oliver comfortable. This is definitely my hotel of choice for my Oliver. Thanks so much for taking care of my baby!

I’m beyond disgusted with this place. I went to go pick up my dog and left in a rush without completely observing my dog. As I was driving home, I noticed a bad smell of urine. I looked over to my dog and he had old urine on his back and all over his hind leg. I could tell it was old. I immediately called the facility questioning the condition my dog was given back to me. Michelle had no explanation to the urine on my dog and offered a free bath. I explained that is not the point but very concerned: 1. How long has he been in this condition 2. How often was he checked on that they did not notice the urine on him. It’s is completely obvious my dog was neglected and unattended. Another concern– was he boarded with another pet after being told he would have his own lodging?! I’ve had my dog for 8 years. My dog would NEVER lay in his urine (an excuse Michelle try to give me) and how do you explain his urine on his back. As Soon as I got home my dog went straight to his dog bowl to and ate like he’s never eaten before! I emailed the owner and again offered a free bath and mentioned he would email me back once he investigated what happened. Never received an email back. DO NOT LEAVE YOUR PET HERE! They are not well taken care of and how is it possible that they give me my pet back full of urine and such a bad odor! Completely disappointed with this place

My wife and I go here all the time. We take our three dogs for grooming, and boarding. Yesterday we dropped off our dogs to be groomed, and its always amazing to see them when we pick them up. So cute! Our dogs have never had any issues with this place. We are always pleased with the quality of service.

Amber’s is fantastic! My dog is very mellow and doesn’t like hyper dogs in her face so I am always a little hesitant to take her to day care but she loves Amber’s! They recognize her and me every time we come in and they always remember to put her with the more mellow dogs to play with for the day. I love the staff and it’s always fun to see the wild hair styles other pets have in the salon. We definitely will come back!

Our dog Rufus is part of our family and we would ONLY take him to people who treat him the same. Ambers is the best and we would chose no other place to board our baby. There is one person that really stands out and that is Michele. Michele is always very warm, friendly and attentive to both our needs and our pets needs… every time we call she knows who we are, who our pet is and is meet with nothing but excitement to see our little baby Rufus, it is because of Michele that I feel comfortable in leaving Rufus in their care, I know because of her that he will get lots of love and attention… I highly recommend Ambers to anyone who has a pet that is more like a family member than just an animal… LOVE THIS PLACE, LOVE MICHELE!!!

I have used Ambers services through her businesses as well as behind the scenes. Amber is a true animal lover. She treats all of her animals with the best of care whether it’s grooming or boarding. If anyone wants their pets treated as you would, go to Amber. I’ve seen some of the posts lately falsely accusing Amber’s of wrong doing and all I can say is that there are those people out there that are dishonest and feel the need to drag others down. Read the documents posted and trust those instead of unsubstantiated claims.

I checked my Yorkie Tarzan in for a 16 day stay at Amber’s. This is not the first time he has boarded here. He stayed at Amber’s from July 12 to July 28. I left my little guy in perfect health. He is a lap dog. He had all the requested vaccinations. I also left my vet information. I went to pick him up on the 28^th and noticed on my ride home a very loud snort he was doing. He could not bark. He also had a cough. I called my vet and was told to take him the the Emergency vet because he was booked. The Emergency vet would not even let us be near the other dogs.
We had to sit in our car until they came and got us. The doctor told me Tarzan has all the symptoms of KENNEL COUGH. He was sent home with Doxycycline and cough tablets. He has to take the cough tablets every four hours and the antibiotic twice a day.
I called Amber’s and I asked for Amber to call me. I also told the girl that answered that my little guy is really sick. I also said, «You must have a sick dog there.» The girl said, «Oh we will have to do an extra scrub I guess.» She apologized and wished Tarzan well.
I received another call from Michelle who also works at Amber’s. I asked, «Why didn’t someone contact me about Tarzan? „Why did the vet not get notified?“ „What if he had a fever?“ „She said, that she would ask the staff if anyone noticed if he was sick.“ I said,» I find it hard to believe if know one did he is snorting.” She apologized and said, «they are changing the air system. They are using a new product for cleaning.» I also complained about the urine soaked bed and blanket I got back. We had to throw Tarzan’s bed away because it smelled terrible. In the past, they would give you the dog bed washed.
I told her I will not be boarding Tarzan there in the future. I also suggested they get a Veterinary Technician on staff to prevent taking in sick animals. He also boarded at Yorba Regional Animal Hospital a few years ago. They are really strict about pets. They have a Veterinary Technician check all the dogs before they are boarded. They take extra steps to prevent illness during boarding. I never had an issue there. I am beyond sad that this happened. I hope after the 20 days of antibiotics he will be well.
(In Response to The Owner please look up what Doxcycline is prescribed for. I reviewed your place to help other customers who don’t want to come home with an extremely sick animal. I was told Kennel Cough. I was not told a Cold. Tarzan was not allowed around any of the other animals at the vet hospital.) Sorry you want to attack me.)

I was going out of town for a couple days so took my little dog for the first time. I was a little disappointed! He came home sick trouble breathing, cough, sneezing and runny nose! I called them to ask if they noticed any symptoms? They said No. I just read a previous review on another dog 4 days ago having kennel cough. It would have been the same time my pup was there. Thank goodness i work in medical field so a little knowledge is helping to care for my dog. I felt the same here, even if they just made a attempt to do a follow up call with me to act concern how he is doing. I was also surprised that no supervision for 12 hours at night. I know dogs, but for those who love their pets they are part of family and why we chose to send them to a dog hotel. I just pray my dog recovers asap!

Left my Aussie there for boarding for 5 days & she came home with kennel cough, now all (3) of my dogs are sick. When I called to inform them it would have been nice if they offered me a couple of free day cares along with their «I’m sorry»!! My vet bills were more than my boarding fee!

Ambers is great!
Being the only place within driving distance to keep your unspayed or unneutered baby their prices are incredibly reasonable.
I was a last minute walk in, with a scared and sad pup. Brought her to «board» for the day since she’s not spayed and they still only charged me for the doggie daycare price.
Filling in the paperwork was easy peasy, quick and painless. There were no issues with an earlier pick up by my fiancé and she came home happy, cuddly and tired.
The deco of Ambers is totally adorable and on point with the fact it’s a pet spa and hotel and I’m not one for frilly things. Even my fiancé was talking about the awesomeness of the whole place, including the staff.
I will definitely be bringing my fur baby back for doggy daycare and after tireless searches for a reasonable boarding facility, I have found it in Ambers!

I have been taking my dogs to Amber’s since 2011 and am very satisfied with their service. They have cared for my dogs when I was under medical care, when I have gone on extended trips, or just for day care. Every single time I am completely confident that my dogs will be cared for and groomed well (if needed). The staff is very friendly and helpful. I have not had a problem with their service and I will only take my dogs to Amber’s.

Recently went on a 4 night trip and left our Queensland puppy for her first kennel stay. We are new to this and Ambers made it extremely easy for us and we are happy with their service. They do a great job explaining everything to you and it looks to be a very clean and fun play area for the pups. Didn’t use any of the grooming services but as far as the boarding goes, we will have no problem using Ambers again if we need to.

This is the worst place ever! The staff is checked out and act as if they don’t care.
Dropped my two dogs off for 2 day boarding and wow what a horrible mistake that was.
1. Checked the room camera frequently and only saw the dogs leave once for a few minutes. These «luxury theme» rooms are small.
2. On their website in the top right corner they advertise «unlimited play time for VIP and Themed suites» this is not true at all. I called the second day to ask why my dogs where inside all day. I was put on hold for 5 minutes and then told they did not have time to answer my questions and would call me back? I received a call 40 min later? and when I asked them about it they had explained that they didn’t know why the website said that and the dogs are only let out a few times a day, for a few minutes each time. The woman answering the phone had said that at their old location had unlimited play time but since their so busy it’s almost impossible to accommodate «70 +» dogs in the facility because they don’t have enough staff for that.
3. When we picked up the dogs, both dog beds were soaked with urine! Also my dogs were covered in urine as well. When I questioned them about this they acted as if they didn’t know. I asked why this could have happened and she explained that there is NO staff what so ever from 7pm to 7am!!! I picked my dogs up around 1pm so nothing had been done regarding the urine on the beds or dogs all day. So basically your dog is unattended to and covered in their own urine. All animals are left alone in a completely vacant building for 12 hours… Unacceptable!
4. So for a place that is very overpriced$$, your dog is locked up, laying in their own bodily fluids, no exercise, and unattended to. This is far from «luxury «.
And one last thing: as I was leaving the facility I noticed two large poodles In a Open large play area and when I asked how those two dogs got such a large area all to themselves the women’s response was «oh those are Ambers poodles» wow unbelievable.

I have brought my pup here for both daycare and boarding. He LOVES it! The facility is clean and the staff is great. Amber’s has really helped my shy boy come out of his shell. He’s typically shy around people but loved the staff here from the moment he met them.
The boarding rooms are nicely equipped. The higher-​end ones have TVs, cameras, etc. The more budget-​friendly ones are still very nice. All rooms are spacious and have plenty of room.
There are a lot of regulars at daycare, so my boy is loving that he gets to see his friends on the days I can work from home.
Great place!