Ace Lawnmower & Saw

Beware I was told my total repair for a new fuel line would be 37 and change and I was surprised to arrive to pick up and be charged an additional 40 dollars for labor I was told wtf shouldn’t that have been stated when I was there to drop off the machine !!!

Stopped in today to get a chainsaw under manufacturers warranty repaired and a guy named Manuel basically refused to help me with issue. Called company and they are sending a new chainsaw to me. Can’t believe they refused service.

These guys totally saved my butt when I needed to get a mower up and running by the end of the day. I dropped it off just before 11 and I got it back by 1. I also had them sharpen the blades, which needed to be done anyway.
The guys were super cool, and no nonsense.
Even when I called ahead to make sure they could work on it, they didn’t flinch and took care of me.

I have been going to Ace Lawn for the past seven + years on behalf of my dad, for whom I work. I can’t attest to how the guys at Ace are with homeowners, as we use them for our landscaping business; but even with that said, I think some of the previous posts are a little over-​dramatic.
This isn’t a major chain gardening store. If you’re looking for cleanliness and immediate customer support, look elsewhere. But if you’re willing to put up with the smell of gasoline in the greasy shop and a bit of a wait, you’ll find that the guys at Ace are knowledgeable, helpful, and affordable. There are only three men that man the front of the shop: Kevin (I believe he’s the owner), Manny, and Steve. There’s no way these are their real names. The rest of their employees work in the back making repairs.
Their shop looks a little sloppy; there are stacks of dusty papers behind the counter; they always manage to get our invoices accurate and to us on time, though. Sometimes it takes a while to get the part we need, but it’s usually because their computers say they have one left and they search their inventory high and low until they find it. They have always been courteous with me, even when I was only 16 with no knowledge about what I was sent there to pick up… «Um I’m supposed to get a part for the weed-​whacker that kind of looks like this, sort of.» I have found that they always recommend the best product as well, even it means a smaller sale for them. When I’ve picked up heavy pesticide sprayer backpacks, they insist on helping me out to the car.
Another bonus is that the guys, despite being Korean I believe, have learned a bit of Spanish to help them communicate with all of their customers. If you have a problem communicating what you need or understanding one of the gentlemen, ask to speak with Kevin, as he is the best English-​speaker.
I hope this review is helpful, and that people aren’t dissuaded from giving them business based on the extreme posts by some others. (I, for one, have never seen Kevin yell).

Bought a Stilh Kombi power head from these guys. They were prompt, helpful, courteous. They didn’t have the manual, but ordered one and made sure I got it. Honestly, I didn’t expect they’d remember the manual. I do wish they had been more clear about the fuel mix. I assumed a 4 cycle didn’t use fuel/​oil mix. The guy told me everything else about the fuel, use premium, don’t let it sit in the tank, consider an additive, maybe buy the special fuel they sell. But not about the fuel mix. Maybe he figured I was more with-​it than I am about that. LOL

Came here, waited 5−10min for help by asian guy #1, 2 more guys walked in after me, asian #2 guy came from back and I think he asked if I needed help, I said yes advised I needed a carb rebuild kit and clearly stated make and model. He asked me to write it down. Took me 5 seconds to write it, but he was already helping people that came in after me. So now I wait again. Other asian #1 guy finished his cust, looks at me but never offers help, while asian guy #2 was helping guys who came in after me going to the back repeatedly to get parts and try to make his weed wacker work. I continue to stand at counter, asians continue to look at me and look away. NO HELP. So I grabbed my paper that I wrote on, and walked out. No one tried to stop me and save the business. Funny, I was looking at their new mowers to purchase if carb kit doesnt fix my existing mower, but I will not give business to people that treat customers like that.

Husband picked up a brand new Honda lawn mower and it was assembled there with gas and oil etc… Guys were courteous. Did not sense any rudeness of such even when I called to let them know my husband was picking it up.

I had purchased a blower from this place and it failed after 5 months. I took it back and left a deposit $ 20. The good thing is I got my blower fixed and I got my $ 20 back. The customer service was questionable. I had to make two trips because I didn’t have my ticket. The guy who was attending me essentially walked away from me indicating to me the conversation was over until I returned with my ticket. I’m not overly sensitive but this was terribly rude. I won’t be going back. Customer service was terrible. Spend a little more money somewhere else and be treated better.

I went in with my family, as if I had nothing else better to do to on a Saturday to look at String Trimmers. I Wanted something very high quality and made in Japan. I found a Redmax with a 2006 production date that would have worked for me since I did not want a new model that was smogged out fearing it would not be tuned properly.
when my family headed for the door because it was to hot inside the shop, I told them I was only going to be a few more minutes. I was asked if I needed help and I said I was looking for a Made in Japan model. I got a «how much do you want to spend» question? I ignored that statement and pointed out that they had a 2006 production Redmax hanging on the wall and asked if it was new. The person became loud and extremely rude and began to argue with me. I told him to calm down then he got louder then I told my wife we need to get out and the salesman told me that would be a good idea! I don’t believe I was told to leave a Lawnmower shop. I actually felt threatened and was worried about being assaulted. As other people have stated here the management will get in your face at this place. stay away! not worth the stress shop some where else.

WARNING! STAY AWAY!!!
I had a rototiller that needed servicing, called them on the phone and was quoted $ 40 to clean out the carburetor jets. After loading up the rototiller and bringing it to the shop they said they couldn’t do it for $ 40. Now, they would also need to replace the gas tank, total cost $ 110.
Since it was already there, I reluctantly agreed and paid a deposit. They said it would be ready next week. Well, 3 ½ weeks and 4 phone calls later it was finally ready. When I went to pick it up they presented me a bill for $ 250 and said «There was other work they had to do».
I told them this was ridiculous, the rototiller was barely worth that and I never authorized any additional work. Although repeatedly asked he remained very vague on what this ‘extra’ work entailed. When I pressed him on these points he began yelling saying that the work was done and I had to pay.
What a rip, but there was little I could do. I didn’t have a written estimate (they never gave me one). They had my rototiller and the only way I could get it back was to pay their ransom. The owner had me and he knew it.
One star is the lowest I could give it which is way too generous. More appropriate is a negative 5 stars. From other reviews I’ve since read (
) this guy preys on homeowners.
STAY AWAY!