The UPS Store

So helpful. Had a problem with faxing some important papers and David and other employees went out of their way to help me.
So nice! Great location. Easy parking.

I think they offer great customer service. Joe and Neil are great. some of the other staff are just there to get a paycheck. they don’t push their products and services on you. but they should probably advertise better and show of their services at the store better.

Mostly I have excellent service from this vendor. We send them stuff all of the time and they just charge it to our credit card and either mail the receipts to us or have it ready when we pick up. For us they are a fine business partner.

We had a good experience here, but not anything spectacular as far as customer service.

I have been in the location a few times for various business needs. Though the store does provide many unique and helpful services, when I asked for a brochure I was told that they do not have a list of their services or how much it will cost you. This means you need to ask how much for each service. Each time that I have gone to the shop there are rarely any other people there and the workers seem surprised to see a customer. It’s almost like they glance up, see you, look around to see if anyone else is going to help you, notice that no one is, so they leave what they are working on, saunter over and ask if they can help. Most often the staff members are fairly pleasant, but not eager nor bursting with enthusiasm to collaborate with you on whatever your project is. They’ll probably be able to help you accomplish what you need to do and they do produce good work.

Horrible customer service and higher prices than other UPS locations.
I received terrible service from Neil and the owner. Neil, on a power trip, decided to give me an incredibly hard time about some rules he either made up, or could not product documentation for. After being in the store for literally over 30 minutes, I could clearly hear him making fun of me WITH THE OWNER for «not being able to work a knife» (I had trouble cutting the old labels off my box). This went on for two minutes until he returned to the counter and I told him not only me, but all the other customers in the store could hear him making fun of me. Neil is a grown man people, not some dumb high school kid. He should know 1) not to be a bully, especially AT WORK 2) don’t do it in front of customers and 3) don’t let the customers you’re making fun of while talking with the owner of the business hear you.
SO UNPROFESSIONAL!!! The other employees I’ve worked with there have been short, rude, and also on a power trip. I think the fabulously classy owner must empower them to act like big jerks since he’s always around backing up their rude service. It’s completely insane they treat people like this– I’m just super glad it wasn’t my Grandmother that was treated that poorly, because I’m sure her questions would have irritated him far more than mine, and I’ve been using UPS for literally 15 years over the course of various jobs, which my most recent I became hazardous shipment certified and am VERY familiar with logistics.
Worst. Location. Ever.
I now drive down to FedEx on exit 23 for better prices and INCREDIBLY nicer and helpful staff.

I had a very unique shipping requirement and Joe, the owner of Lake Norman Freight/​UPS Store #2193 went above and beyond their normal scope of service to help me. I live in Austin, TX and I found an outstanding deal on Craigslist from a seller in Cornelius, NC on an item I’d been looking for all over the country. The item was heavy (80lbs) and the seller was moving and did not have time to arrange any shipment for me. So, from Austin, I searched for «shipping, Cornelius, NC» and Joe’s store came up. I called them and Joe answered. I described my situation to him and he told me they could pick up the item from the seller, crate it and ship it to me. He quoted me a price right there on the phone. Also, he was able to take my payment via PayPal, so that made it even easier for me. So far, this was all in the scope of their service, but it was all handled so personally and professionally.
My remaining problem was how to get cash to the seller who was not set up for PayPal and have time to figure out how to accept wired funds. They needed cash at the time of pickup. So I asked Joe if he would let me pay him what I owed the seller and he could get the cash to her in person. He very graciously worked with me and consented to do it. This was not in his normal scope of service and I suspect he doesn’t want it to be a regular request, but I mention it as an example of the personalized service I received from this locally owned business. Five Stars to Joe and UPS Store 2193/​Lake Norman Freight Center in Cornelius, NC! Thanks so much!