Hertz Rent A Car

I don’t even know where to start with this place. First they told me they didn’t have my reserved car. In fact, they said there wasn’t a single one on the lot.
Once that was figured out, the man took forever getting the car ready and taking my information. Then he floored me by asking me to sign the walk around paperwork without even looking at the car. His reply was, «it’s fine, you have insurance». Well yes, but I don’t want to pay for damages that the last guy caused. The car I got was driven into the ground and had obvious body damage and needed some light mechanical work. Not what I’m used to getting from a car rental service.
When it came time to return the car, I called to arrange a drop off at a different location. «No problem» they say. An hour later the Hertz location for drop off calls me back and says they need some additional information. They literally had nothing on file. They asked me for the mileage when I picked up the car, it’s rental id, my license and insurance info, etc. Unreal.
This was a rental made through a car insurance agency after my car was hit, or I would have chosen to go elsewhere. In the future, I’ll stick with Enterprise, even if it means paying out of pocket.