Garage Doors & More of the Piedmont

I knew my garage door needed a full conversion so I called to get pricing from a few different places and ended up going with Garage Doors and More because of the coupons on their mobile website ($ 75 off of a repair). The office manager, Robin, said it would be $ 399 and I asked if I could use the coupon on the website toward the $ 399. She said I could use the coupon and to just show it to the technician when he arrived, so I went ahead and scheduled the appointment just for that reason. When the technician arrived, he said the total with tax was $ 427. When I asked why it was so high, he said that the coupon could not be used because the $ 399 was some sort of special (not a special listed anywhere on the website nor does the mobile website say anything about not being able to combine offers). The only reason I decided to move forward was because I had the coupon, so I ended up paying $ 75 more than anticipated. When I called the office to complain, they didn’t offer any kind of assistance or explanation for giving misleading information. She said I could pay the $ 69 service fee and send him on his way or I could pay the $ 427 to get the door fixed. I didn’t have $ 69 to spare to go with another company. The two nice things about the company are the quick service and the awesome technician. I would just recommend being very careful about calling for pricing or trying to use their coupons. Once the technician arrives, you are held to the service fee for the estimate.