Roadshow Mini-Cooper Sales

I leased a Mini, which I recently turned in for a second Mini. Salesperson was great, but Mini Financial Services screwed up my paperwork. They had to mail it to me weeks later to be re-​signed. The bad part though was the ridiculous bill I received on the car I turned in. There were 3 minor digs due to acorns or hail (less than 1″), and I got a bill for almost $ 1,700. I have leased from several other car companies before and never received such a bill. Learned my lesson!
UPDATE: Upon calling Mini Financial twice, I was able to have my bill from the lease turn-​in reduced because the dents were so minor. (The first person I spoke with was less than helpful, but I’m glad I called back again and spoke to someone who was willing to work with me). There were some exhausting issues as well in receiving my new license plate, but I will say again that my salesperson was very helpful.

Roadshow Mini is the same as Roadshow BMW — check both sets of reviews.

Purchased a new Mini hardtop here and service was EXCELLENT. They went the extra mile to make sure I could drive my new car asap. Would definately do business with again. Super nice bunch of folks.

We bought our MINI in early 2005, and in November 2006 it decided to throw a rod after 54,000 miles and less than two years service. The dealership (Roadshow MINI), which has offered pretty lackluster service in the past, told us that there was not a «manufacturing defect» in the engine, and therefore they could not consider it a warranty item. The car was out of warranty, anyway, but the dealer told us that even if it HAD been under warranty, this repair would not be covered.
I got a chance to look at the piston rod afterward, and while I can’t say for sure whether there was a «manufacturing defect» or not, the general consensus among the gearheads and greasemonkeys with
whom I work is that there are more robust piston rods available on Briggs & Stratton engines. Online searches indicate that piston rod failure is a common problem in MINIs, and that MINI consistently fails to honor its warranty when this happens.
The price for a new engine, installed, after tax, is $ 8,100. That makes it the largest single thing I’ve ever had to pay for out of my own pocket, including closing costs on a house, out-​of-​state college tuition, and tickets to China. The dealership says there’s a two-​year warranty on the new engine, but considering that they said they wouldn’t honor the warranty on the original engine, that «warranty» isn’t worth the paper on which it’s printed.
I filed a complaint online with the Better Business Bureau, and they told me that they didn’t have an agreement with MINI to resolve disputes, so I was on my own. Repeated calls to MINI’s customer service number provided nothing more than a «would you like a call from someone?» which never came.