Sears

Whatever you do, don’t order a mattress from here thinking it will go easily and that you’ll get it in time. I ordered a mattress set and found that the mattress would not fit up my stairs, so I had to call to have it exchanged for a split boxspring. Called the mattress center and they told me I would get a call back from the returns and exchange department. I NEVER DID. And when I finally did call back, they informed me I was supposed to have looked up the order number for the item I wanted in exchange… I was definitely not told to do that. Keep in mind that in the process of trying to figure this all out, I had to make multiple calls to Sears and even show up once IN PERSON because when I tried to use their phone directory system, I would wait on the line for a while before finally being put on the line with a person, and for some aggravating reason would get «Hello this is sears blah blah blah… can you hear me? I’m sorry, I can’t hear you» all three of the three times I went through this process.
Finally thought I got it all worked out after having gone to the store only to be put on the phone with the returns center through an employee’s cell phone (kind of strange, and definitely made me angrier that I was there in person just to use someone else’s phone to make a call…). But today, the box spring still hasn’t come even though the two hour delivery time frame was over about an hour ago.
Tried going through the mattress department, but when I got transferred to the delivery department, I got «the number you are using does not match anything in our delivery records» except its the EXACT number that should be there. Tried just entering my number, same response, not in the records apparently.
Then I tried looking up the delivery center number but couldn’t find it anywhere online (1−800−732−7747 for reference), so I stupidly decided to just call sears again and just hit 0 for customer support to avoid going through the whole directory. First try, I’m pretty sure someone just dropped my call, aka hung up on me. Seriously? Tried again and this time got put through to delivery, but again got the same, «Can you hear me? Hello? Hello?» Almost in tears of frustration at this point. Called AGAIN and finally someone picked up and could hear me. And also informed me that my delivery is coming but will probably end up being well over an hour late. That’s okay, I LOVE wasting my time on the phone and screaming and getting headaches and wasting my time sitting around at my house all day waiting.

Want your TV fixed or repaired??? Get ready to call the mall & then be transferred to Houston, TX or AZ! Why can’t they handle their own call-​ins.
I think it’s funny that a store in Coralville, IA (3 miles from my house) has to have someone in TX or AZ make an appointment.
Estimated wait time: 3 – 4 weeks! TERRIBLE!