Steak ‘n Shake

Been her a few times and I’m in shock by the reviews. Food and prices are always great. Sometimes service is a little slow, but nothing to deserve these reviews.

This Steak n Shake is sub par. Food is below average. Service was extremely slow even though I was the only customer at 5:30 in the morning. (20 minutes to receive my order). The restaurant was dirty and the waiter’s uniform had several stains on it.
I can’t imagine how long you have to wait for your order when the restaurant is busy.
Corporate should come in and straighten out the problems here or shut this location down.
I don’t like writing bad reviews but this restaurant is in bad shape.

I’m not entirely sure why there’s so much hate in the other reviews here, but I had a normal dining experience at this location. Keep in mind these are just cheap hamburgers and not supposed to be five star meals, and even for being fast food level I found the cleanliness here acceptable.
The food itself was fine. It came out in a timely fashion; it was less than fifteen minutes, and I was not kept waiting. The burger, while not on the level of most other fast casual places (such as Five Guys), was edible and dare I say tasty. I also got a chocolate banana milk shake which was delicious, so no complaints.
The service too was fine. Everything seemed clean when I was there, at least clean enough for me to decide to eat there. It’s not an amazing location, but I don’t see why people seem to hate this place.

I don’t know what’s happen but it has been worst to come and eat here… they leave us waiting for such long time with no drink even we already on the table… I’m very Pissed with this place… it really get me mad…

I walked in about 2pm and it was super packed. I stood in line where the sign says «please wait to be seated.» I wasn’t informed that I had to sign a piece of paper up front with my name and how many we were. I just did my own observations and went ahead and signed my name… there were no pens bdw.
Anyways, my wait took about 10 to 15 mins. I opted to sit at the bar since I was the only one. They gave me a menu. Ordered a burger and a milkshake. Took about 5 to 7 mins for someone to place my order and another 10 mins to get my food not including my shake. Finished my food in 15 mins, no shake. still. Waited extra 10 mins… no shake… I’m patiently waiting and I’m very understanding that it’s busy but the time it takes for them to get the food served is very poor and inefficient.
Just for the record, I sat in front of their kitchen which means I can see how they prepare their food. Some of them don’t have any hats and hair is flying off their shoulders. Trash is full and oil spills everywhere. Manager has her ID flowing around her neck while she’s cooking the meat and no hair net.
Customer service. Below average. (My waitress however named jeane, was very nice and she gave me the shake for free since it took so long)
Cleanliness. Below average.
Food. Great.
Parking. Average.
Price. Great.
Will I come back again? Yes but probably not on a busy time and not often.

We are never coming here ever again! My husband and daughter absolutely love the burgers and milkshakes but everytime we’ve been here, the service is just absolutely horrendous. There is nothing fast about this fast food restaurant and there are just too many other great places out there to waste anymore time here. The last nail in the coffin was when we were waiting for our food and I saw something crawl by my daughters head as she was leaning against the booth. Told her to situp because there was a bug next to her head and when we got a closer look, it was straight up a cochroach. Now if anyone knows anything about cochroaches is that you should not really be seeing them during the day and if you do, just imagine how many are coming out at night. I was so completely grossed out that I didn’t want to eat anymore.

The worst customer service ever. The waitress literally threw the food at me, because I politely asked to correct the order. If you want to be treated like crap come here where a rude person is waited by to run your dinner.

They should either close this steak and shake or get new management. Please Jesus lend a hand.

Where does one begin? I can’t rant about the customer service because it doesn’t exist inside of this establishment.
Besides being the slowest drive-​thru restaurant in the country, the employees seem to have serious communication disorders. My friend and I ordered at the drive-​thru, were asked to repeat our order literally 9 times (I counted) until she finally got it right, and then had to confirm our order an additional 3 times. It was like talking to an off-​the-​plane immigrant from Greenland that knows five words in English.
It was aggravating and a waste of time for a product that is not even that special. The drive-​thru experience killed my desire/​excitement for Steak N’ Shake.
If you come to the drive-​thru, I suggest bringing a few magazines, an aux cord, and enough water for 3 or 4 hours. A fast-​food language translator would speed up the process as well.
#NeverComingBack

A typical steak n shake… the food is cheap and pretty decent. The service is as expected, a little below par but you know that going in to a place like this. The 4 dollar meals are awesome, definitely get your moneys worth. I normally get the chicken fingers or the garlic double steak burger with fries, always delicious! Just be patient if it’s busy, it may take longer than you want it to.

Went a few months ago worst service ever dirty place.
Came back today for breakfast every table in place dirty only one person working. Stay clear. Just a dirty restaurant.

Slowest Steak ‘n Shake ever. Food is good, but even when the restaurant is practically empty they are still slow. Be prepared to wait.

This place is generally horrifying … but gets a 2 star because kids eat free on weekend days. This includes a kids milkshake which is the whole reason why you come to Steak and Shake. They are on point with milkshakes! Rest… mmm not so much. But my expectations are low for ya. And you met my low expectations. so I am happy to not get any better service ir food than I expected. Keep your quality food standards low and milkshake expectations high and this will rock for you.

Food is always good service is always mediocre restaurant is always a bit dirty but that Steak N Shake so overall I give them four Stars milkshakes are always awesome and chili mac was good

Love their portobello Swiss burger, my favorite! It take a little longer to get your food, but the freshness and flavor is so worth the wait! Home made milkshakes are also very good! This is a small guilty pleasure since I do not eat red meat that often. Try this burger, you will not be sorry!

Horrible! Haven’t eaten here in a while. The kid wanted to, so we came. Took 40 mins to get a simple chicken melt and a kids chicken tender. My chicken was gross! The fries had no taste at all, chicken was chewy disgusting! Half the tables were empty and dirty while 20 people stood waiting to be seated. Even after i complained to my server, she took over 15 minutes to come back and replace my food! staff doesn’t seem to care. We won’t be back ever again!

I’d challenge anyone to find a better value meal then they will be able to find at Steak ‘n Shake. For the price, you just cannot beat it. Service here is very slow. It seemed like for a place that had a fair amount of customers, their was only one waiter! When we opened our silverware, salt came pouring out. While I’m pretty sure this was just the act of some customers who have gotten their hands on the silverware, it’s still a bit gross. Atmosphere here is not the best. In general, the clientele here is a bit on the low end of the spectrum. There are some sketchy people just hanging around outside, and thus, it’s just not a high end restaurant. Where this place wins is on the price. Rarely do restaurant ever benefit in a review from the pricing, however, Steak ‘n Shake offers amazing value deals for your cash. You can get a whole meal of a burger, shake, and fries for probably under $ 5. The food quality is actually pretty good as well; a bit greasy, but good.
Food (B), Pricing (A), Atmosphere (D+), Service (C-​)

The shakes were good. Too much sweet syrup in it, in my opinion. The burgers remind me of Mickey ds before their lawsuits for making people sick with their food.
Thumbs down!

Okay, where to start.
Service was super slow. I still tipped the waitress $ 5 (im too much of a nice person). Anyways she looked like she was in a super bad mood! Like smile girl you getting paid not like you working for free! When I was eatting my burger I saw a cockaroach next to me on the table!!! Then I looked up and there was another one running to the kitchen! I stopped eatting and just left! I am only rating this 2 stars because the food was cheap and good! But thinking about how many bugs are inside that kitchen disgust me! I don’t think I’m going to go back anymore.

Worst service of any restaurant I’ve ever been too. We watched two milk shakes sit in the window for 15 minutes before they were delivered to the tables. Service here always sucks but we keep coming back for the cheap greasy food and milk shakes… fml
This place needs to be on undercover Boss!!!