Macy’s

Geo is the man when it comes to customer service. He gets it. You can go anywhere to buy clothes. He makes it personal and you want to come back to him because he takes care of you. He should be teaching customer service. Thank you Gen for your help and I will be back.

So disappointed in this location. Went here to purchase some new clothes for my husband for his upcoming birthday. The sales guy was nice and offered me some coupons but to use them I would purchase them now but couldn’t pick up the clothing until the coupons went into affect which was ok since his birthday wasn’t for a few weeks! Today I went in to pick up the clothing. I walked into the same cash register and employee that I checked out with and before I could finished a full sentence I said «I need to pick up…» And he cut me off and said upstairs. So ok I go upstairs and wait for the gentleman helping someone while another employee stood talking to someone about non work things. I could hear the conversation and they were just friends talking. I waited 10mins for the one employee to finish and then take one look at my receipt and tell me it’s downstairs. I go back downstairs to the same guy, get my full sentence out and he’s says «oh I thought you ordered online.» He takes the receipt and sees it was him who even checked me out and went to get my purchase. 15mins later he comes back to me saying they don’t have it! The only thing they can think of is that there was one other pre-​purchase with the same pick up date and some employee gave my purchase to someone else! He offered to return my items but I asked if he could find them on the floor for me. I then left for him to look and came back 15mins later to some girl to tell me they only had 3 out of the 4 items and they could refund me for the missing one! I didn’t get any really apology from this girl whom I think was the manager and she just refunded and said «here, you’re all set.»… Are you kidding me!!! What kind of customer service is that?!? Not an apology, not understand your frustration, nothing! And I was quiet the whole time didn’t raise my voice or anything! I also work in customer service and I’m a trainer and we make sure our employees and new hires always first and foremost CARE about our customers feelings even if there is nothing we can do! I’m sooo disappointed in this situation!

Customer service is beyond horrible. All the employees I encountered lacked simple customer service skills and looked miserable to be there. I did receive assistance, but had to hunt down an associate.

Macy’s usually sucks with customer service. However I was in there yesterday buying a suit jacket and I had the best customer service I’ve ever had in any store. The salesman’s name was Geno. I needed a jacket that matched my pants for a wedding I was going to and I had no idea what size I was. He looked me over for 5 seconds and went and got a jacket that was a perfect match color wise and fit perfect. If you ever ever shopping in the Macy’s men’s department I highly recommend asking for him to help you.

The sales racks looked picked over, then I went towards the dressing room in juniors and there it was. Racks of merchandise, a mixture of sale, clearance, and regular merchandise. It was just at the entrance of the dressing. The Macy’s clerk told me I could look. They needed to put it all back. She said this is all from before Christmas. So, an employee told me not to look at viable Merchandise since they failed to put it away. She told me to stop looking!. I thought the store was organized prior to leaving or arrive early. Disappointed! Maybe shop later in the day when they get there act together.

Horrible experience. Not enough people working for Christmas. Displays looked 100 years old. Worker didn’t know how to process my card as a credit card.

So today I have to rate the service I received at this Macy’s the most unpleasant of my entire shopping experience at any Macy’s in the us. Karen was anything but helpful and she clearly lacks the basic understanding of what customer service should entailed such as a greeting a customer with a smile or an acknowledgement of some kind, when problem arise offer to fix it instead of disregarding it. She refused to walk a couple sections over to get a price for an item without the tag. She was very adamant that it wasn’t her department. So to clarify thAt she worked at Macy’s I checked her name tag and yes there was a Macy’s logo on her name tag so she should have been able to help a paying customer. And the worst part was she was training someone in her brand of AMAzing service !!! Omg !!! This place will be a never repeat !!! Beware because this is not a place were you will feel valued and welcomed !!!

Macy’s run pretty good specials. They always have coupons when you use your Macy’s credit card, and for the most part they carry anything you my need for the home, for yourself and family. This particular location is a bit disorganized at times. And there isn’t much help on the floor. But this is something you have to put up with unfortunately. Overall I will recommend this Macy’s and then you other Macy’s.

I had a great salesperson today in the «Home» department named Lori. I had been dreading having to return a big set of Queen size linens we had purchased prior to deciding to purchase a King new bed. But Lori was so nice and helped me return them without a receipt. Her manager looked everything up by the Macy’s purchase tags on all of them. They were both very nice and helpful the entire time! I purchase a great new set of linens for our new King bed. They didn’t have the matching shams so she found them on their website, got their order # and found them at another store and set them up to be shipped to our home for free and 10% off coupon! She went the extra steps to make the sale and a happy customer! It was so nice to have nice, knowledgeable customer service from everyone in that department. Thanks! I’ll be shopping with you again!

A good place for average and a shade above, clothing, housewares, etc. If you watch for sales, there are some good deals to be had. Otherwise, you need to keep an eye on prices and quality. The one thing I don’t like about this location is that the home and men’s are separate from women’s. It makes for more time spent.

Love this store. Used my gift card tonight to buy a necklace :)

They have pretty much nothing in this macy’s. The women and junior’s section is seperated from the men and kids, like a whole other store. On top of all that, no real deals. And not a single person offered to help me. No one! And there was a lot of them. Don’t waste your time coming here.

Old store that needs a lot of updating. Limited selection compared to other Macy stores. Service friendliness is sporadic at best.