All Day Auto Transport

Where can I start? I recently got stationed in Virginia and had my car back in California which I needed to ship. I looked at shipping companies and I found this one so I called and they told me it would be $ 870 to ship it with «military discount.» The day they went to go pick up my car they called me and told me that they couldn’t ship it for the price we agreed on and ended up paying $ 1000! Really?! No professional company would do this but i still agreed and trusted them with my car because they guaranteed me that it would take 7 days for my car to be shipped. It took them 14 days to get me my car! 7 DAYS LATE! I kept calling them everyday and they had THE WORST CUSTOMER SERVICE I’ve ever dealt with… Kept telling me «the car will get there tomorrow… I promised it’ll get there tomorrow…» Nope, never happened. If you want your car shipped, look somewhere else because this company will fuck you in the ass and rip you off of your money…

After I posted this review, the owner reached out to me directly and accepted responsibility for the situation, which is a far cry from what most businesses would do. They really took my feedback to heart and made the kind infrastructure adjustments that will make a real difference in the quality of service. Based on the kind of flexibility they demonstrated in taking my feedback and being considerate of my experience, I WOULD consider doing business with them again in the future. I always pursue an extraordinary customer experience when I do business. I’m a social media specialist and I totally get that errors happen and bad news can travel fast. That said, I also belive in being fair when someone has gone to lengths to make good.
These folks are alright by me…

Having dealt with auto transport companies several times due to relocating quite a bit, this was the one company I had a good experience with through and through. Shipped my truck from FL to CA, got it in time at an affordable rate and without a scratch. If I relocate again, I know who I’ll call.

I’m pretty darn happy with this transportation company. My car was picked up the day the lady told me it was estimated to be picked up. The car was inspected before and after transportation. The price was totally worth the mileage and security of my car. I’ve heard of transportation company horror stories and I’m ridiculously blessed it didn’t happen to me!

I transported my Honda with adat last month from Georgia to Los Angeles. My rep Mimi got me with a great carrier Johnny boy trucking. The driver picked up and delivered my car within 6 days cross country. He did blow a tire and was 1 day later than expected but it was understandable considering the winter whether. I would recommend all day to any fellow Unilocalers looking to ship a car.

All Day Auto Transport was exceptional with their services. They guided & helped me through the entire transportation process since it was my first time .What I liked most was their responsiveness, knowledge and communication.
I strongly recommend to use the company!

This industry is loaded with corruption. This is the 3^rd time I shipped my car between NY and Boynton Beach, FL and have had bogus info given to me 2 of the times. This company is now known as ALL Vehicle and this is how they get away with their shenanigans. They sent me a receipt for shipping my 2000 Infiniti stating the cost would be $ 700 and the Terms and Conditions only mention a possible surcharge for extra fuel costs. Then they tell me (the day before scheduled pick up) that the ‘driver’ wants $ 350 more. When I shipped my car to FL in Oct, using another company (now out of business) they did the same thing and when the driver arrived he had no knowledge of this increase and he came with a flat bed trailer that had a boat on it. It took the driver 2 hours to get the car under the boat and he dented my hood when removing my car from the trailer. I told them they were obligated to the price in the email receipt. I was told that this probbaly would not be possible and I should take what I could get and pay the extra $ 350. Since I had a flight scheduled I had to quickly find another transporter and was forced to pay $ 900. These unethical brokers really put a blemish on this whole industry and because of this I will be buying the 2^nd car I had before Hurricane Sandy destroyed it and be done with this whole corrupt industry. Do these people have any conscience or fear of meeting their maker someday? Apparently NOT. BTW I would give ZERO stars if allowed.

they offered a good service and did proper transportation.
s

–update: they tried to rectify the poor service so I am updating the review to three star.
They have no control over the driver and have no sense of customer support.
I had my schedule driver cancel, price increased with no time to course correct, and had to manage the new driver on my own. I guess this is my fault according to them.
It seems like it is too late given this company will not do refunds.

First, All Day Auto Transport is a BROKERAGE company, not the actual transporter. All they do is assign your car to a trucker. You don’t have a say in who the trucker is or the quality of the trucker. Do not be fooled by their website or their testimonials, you will be assigned a random trucker.
Second, they over promise and under deliver. I was told that I could put up to 150lbs of items in the backseat/​trunk of my car and I was handing my car keys over to the trucker when i was told that the car had to be EMPTY. Seriously? FURTHERMORE, when I was given my quote, I was promised that the car would arrive between 6 – 7 days from the shipment date. When I spoke to the trucker, she said that by contract, she was only required to deliver the car within 10 days. Say what now? If I’d known that would’ve been the case, I would have asked to have my car shipped out earlier.
At this point, I was about to flip a shit.
THEN, I get to Madison, ready to have my car dropped off when I get a call from the trucker asking how I was planning on paying for my car. UH, by credit card? online? like i paid for the deposit? NO. I had to shell out $ 650 in CASH, ON THE SPOT. I’d just been dropped in the middle of Madison where the closest Bank of America was 55 miles away, you didn’t think you could have mentioned that tinyyyy little detail on the phone?
No thank you. Stay away, my friends.

DO NOT WASTE YOUR TIME WITH THIS COMPANY! They are brokers and they will leave you broke! Just check out their current rating with the BBB, they had over 32 complaints and I just filed one. 6÷8÷11 they promised me my car would be picked up 6÷16÷11 and charged me a $ 180 deposit. They told me my driver would come give me a 5 hour call in advance on 6÷16÷11. I patiently waited until about 5pm and called them to ask if the driver was still coming. They told me they would call me when he was in the area and it’d be no later than 9pm. I never received a call and my car was never picked up. This morning I tried calling and nobody is answering the phone.
**UPDATE**
When I finally got a hold of this company they told me they couldn’t guarantee me a time sensitive pick up. And that they had found someone to do it the night of 6÷17÷11 but wanted $ 200 MORE THAN MY ORIGINAL CONTACT PRICE! First of all why would I believe you if you failed the «first pickup» and then pay you $ 200 more, to fail again? I think not. So I talked to a manager and asked him if I was getting my refund in full, he said I was but he was very rude about it. He kept saying, «oh yeah, its fine… we will work for free». I’m sorry but I fail to see how they are working when they are promising people and then not following through. I would encourage everyone interested in towing/​transporting a car nationally to look at the BBB before going with a company.

I was referred to All Day Auto Transport and what a NIGHTMARE. I called to schedule an arrangement and I was quoted $ 880 (including the $ 150 deposit) and the salesman stated that it would be picked up in a few days. A few days turned into a few weeks and a few weeks turned into NEVER.
Mind you, I gave them plenty of notice about my shipment and NOT ONCE did I receive a phone call from them (without me having to call first) updating me on my car shipment status. I called every. single. time. To the point where I didn’t even have to state my name to the RUDE customer service representative because she knew my voice from calling so many times.
I am a young adult, who moved 2,000 miles away from Michigan to California for an internship for the summer. Not having my car and not having any answers was awful. I had to spend $ 350 to rent a car for two weeks because they didn’t ship my car on time. Apparently when they quote you a ‘low-​ball’ price they don’t have any driver that will accept it, so BEWARE. I received phone calls (after me calling them first, of course) stating that they found a driver but he wanted $ 100 – 400 MORE than what I was quoted and what I SIGNED A CONTRACT for. And of course, it was in the fine print… go figure.
They must only employ one customer service representative as well, because I spoke to her every single time and she was EXTREMELY rude. Attitude, not returning phone calls, you name it.
So finally I cancelled and went with another company who picked up my car THE VERY NEXT DAY and had it delivered BEFORE the scheduled delivery date. Wow! Was that so hard All Day Auto? But of course, they received $ 90 of my money because also in the fine print — it states that they will retain $ 90 of your $ 150 deposit if you decide to cancel. So BEWARE of that as well.
What really nerves me is that even after I sent an email confirmation to cancel the order, I still received a phone call today from their dispatcher stating ‘We have a driver for you but he requests $ 100 more’. REALLY?! I cancelled my order! But to no surprise, I still haven’t received my $ 60 refund yet (it has been 2 weeks) so I called to ask them about that. The customer service rep (same one as before) put me on hold for a while and during that time the dispatcher called me again, so I decided to answer. I then proceeded to tell her that I cancelled my order but still hadn’t received my refund yet. She put me on hold and then came back to tell me that I should received it in 5 – 7 days. Apparently, the dispatcher knows more than the customer service rep.
Ay yi yi. What an AWFUL company. The Fortune 500 company I work for and one of the top graduate schools in the U.S. that I attend will be informed NEVER to utilize All Day Auto.

I got a quote from this company for $ 775 to ship my suv from Washington to Illinois. Three days later the Kevin calls me up and says it is all set for a certain day. Next thing I know, nope it not, «still working on it» is the response I get. Really now??? Really??? I get a call from a Daniel, «classic huslter» telling me I need to pay $ 1350. Next thing I know i look in my account and the company already has taken out 125 bucks and has not shipped my car and it has been a week already. I tell him to keep it at the same price im not budging. Next thing I know I get a call from Kevin saying there will be someone to come pick up my car. I was excited, i had waited a week, but at least it was getting shipped. I have the price quote contract in hand, put the car on the truck and ship it. I get the car in illinois and ummmm the truck driver told me the car was being shipped for 1000 bucks not 775. I was like not it was up for $ 775. I call and email kevin and he didnt answer any of my calls but emailed me sayign that i agreed to 1000 and that he would have not put up the car for 1000 bucks if I had not agreed to it. Which is complete non sense. I have a written and signed contract for 775 in-​hand… yet the car was sipped for 1000??? how is that??? where is the contract??? where did I sign??? bottomline is I got a quote for 775 all inclusive… but ended up paying 1000 to carrier and 125 for All day… that 1125 in total… I will take legal action against this company and am working with my lawyer and getting all my paperwork together. These people are a bunch of scumbags!!! they will cheat you. I promise you that!!! A company like this should be put out of business immediately!!! All these company do is tell u a false quote like 500 bucks to ship a car across america, and then take your 125 bucks and ship the car for 1200 bucks. they are scumbags!!!

do not rent through this company if you don’t like to deal with dishonesty, bad customer service, shipping delays, scamming for extra money. they put me and my husband thru hell. we paid 7÷13÷2010 because daniel said if we needed our car shipped and to guarantee a shipper we needed to put down the $ 200 deposit. we did so. we needed the cars picked up on exactly 8÷20÷2010 because my husband is military and had to report to his next command. i am calling and calling 2 wks in advance because daniella tells me that a driver is supposed to call me to confirm the pick up date. he never calls. a wk before we are supposed to leave i have to keep contacting jenna in dispatch. she claims she is working on it and will call me back. well she never called back. i had to keep calling them. then they would tell me the only a car shipper would pick our vehicles off the board is if we up’d the price by $ 300 wtf is that not scam? they quote ppl low prices but then ask for additional money when they can’t find ppl a driver. never ever will i again go thru this stress again. don’t book a car thru this company. all the good reviews are bs. this company sucks. lesson learned