Wells Fargo Bank

This Wells Fargo Bank has a private (free) parking garage on the north side of the building. Customer service is usually very good, although there often is a (5 – 10 minute) line at peak times. I often park and then walk over to the atm on the south side of the building if I just need to make an easy deposit or withdrawal.
After I received a fraud alert due to some weird activity on my account I was really worried. A Wells Fargo customer service agent who called me about the fraud alert recommended that I close my account and transfer everything to a new account. Huge pain!
Luckily, when I went in person to this location to see a personal banker, Ray P., he told me that it was unnecessary and checked my account. He saved me a lot of work. I left my account as is. I just keep an eye on it monthly and have been fine since.
Tip — Check your statements and make sure you get fraud alerts on your credit and debit cards. Ever since moving to Florida, identity thieves have bought gas or other items on several of my credit cards. Very annoying. Although you’re not usually responsible for those charges, I’m sure those thieves are costing the customers a lot in the end.

Ok, so this time I am giving you a 2 NOT due to the employees but due to the long waits. I cannot have my 85 year old mother stand in line for 15 minutes when you have people standing around trying to get our money for their investments! Put those people behind the counter and take care of the customers you already have!!! Now I will say the tellers are so nice, Carlos is mom’s favorite and she also likes Iris who is very paticient with her.

Their customer service is always on point. They really treat you as if they want you there and I have never had a bad customer service experience at Wells Fargo.
This particular location has a couple of metered parking spaces in front but plenty of parking around the back of the building and a easily accessible back door.
Last time I was there, the teller suggested I make the deposit I needed to count that same day at the ATM where there system runs until 9 pm vs. the tellers which the system runs over to the next business day schedule at 4 pm. She was nice enough to walk over to the outside ATM with me to show me how it was done! You don’t see customer service like that at any other bank!