Skin Plus Corp

If I could give this place NEGATIVE stars I would because they are ABSOLUTELY THE WORST!!! I bought a groupon to this place and it was a huge mistake. When I called to make an appointment, they only had appointments for two months from when I called because they had sold more groupons than they could handle. After reading some of the reviews on Unilocal,I hoped that it wouldn’t be so bad. Boy was I wrong! First of all, nobody ever answers the phone. You have to leave a message and wait for someone to call you back. Second there is a very TACKY message saying that you must tip 20% of the regular price. Who says that?! Definitely not an upscale salon. The nightmare started when I tried to reschedule my appointment. I called with more than 24 hour notice. When this woman, who I assume is the owner, called me back I tried to explain to her that I had an emergency come up with my grandmother and I needed to reschedule my appointment for another day. She didn’t even allow me to explain that my grandmother had been moved to ICU and I needed to be at the hospital. She IMMEDIATELY told me that she was not going to reschedule any appointment for people that had groupons. SERIOUSLY!!! I asked her what she meant by that and her response was «Exactly what I just said.» I have seriously never dealt with anyone as rude and unprofessional as this woman. She told me that she had sold too many groupons and it was taking too long to honor all of them. I told her that was not my fault or my problem. I had a groupon that I had already paid for. She didn’t care and continued to be rude! Honestly after reading the reviews I was not going to let this woman near my face so I hung up on her. I will NEVER go to this place and I will definitely be spreading the word as to how UNPROFESSIONAL this woman is. And since she laughed at me when I told her I should have listened to the horrible reviews she had gotten on Unilocal… here is another one for you to laugh at Shabina!!!

I also purchased a groupon for this facial. I agree with the posters who said that the facialist never confirmed the facial; no one was at the reception desk and the facialist treated me in an unkind manner. I get the impression that she only does this with people who come in with one of these deals (groupon, dealtificate etc.) which is very bad practice since you want these same customers to come back. I also think the sign that she posted about the tip was in bad taste and shows that she does not know basic math. The products she used were great and she did a good job with extractions (although I’ve gone to places where they are more thorough). I think she would do well in as a worker in a spa, not running a business.

Wow my skin is glowing! I read the reviews in the lobby about the esthetician having a ‘tude, but she was really nice to me. (Who waits until they get to the lobby to read the reviews!?! Anyway…) I would have walked out if people had said she was not good at her job, but honestly what I want out of a facial is an improvement in my complexion.
She did a WONDERFUL job. I have very sensitive skin and she extracted everything little thing on my face and I left without the tiniest red mark. The room is pretty and comfortable, the products she uses are delicious, and she worked wonders on my skin: Love it, Love it, Love it!

If you are reading the negative reviews thinking, «It can’t be THAT bad», OH YES IT IS! This was the worst spa treatment experience I’ve ever had in my life. Unlike the other reviewers, however, I did not stick around to continue to experience the unprofessionalism of this so-​called facialist. I walked out –no I STORMED out-​just a few minutes after Shabina (who IS Skin Plus. .it’s not a business) started. And the location is, frankly, a dump! Allow me to recap. I bought a 90 minute facial on Groupon. I called to schedule my appt for a Saturday and allowed whomever I spoke to on the phone determine the Saturday and the time thinking whatever is convenient for them.
Well, I got there and when I entered there was no one at the reception desk. I stayed waiting in the reception area for 30 MINUTES before Shabina came out. That whole time I was clearing my throat real loud, opening & closing the door hoping someone would hear that I came in, walked to the back and said «Hello?“m called the phone # and no one answered. When Shabina finally came out it was 3pm and my appt was @ 2:30pm. She said are you the next facial? said, «Yes, but I was scheduled for 2:30pm and it is now 3pm and I have been waiting here for 30 minutes. Did you know no one has come out here and your reception desk is empty? «Her response, «Well, it’s been busy.» No apology, no sorry to keep you waiting. I said, «Well, if you are running behind are you going to be able to complete the 90 minute facial?» Her response, «Well, the 90 minutes is from the moment you come in the room to the moment you walk out.» What kind of answer is that?! I tried to defuse the situation and said,“Well I understand that things happen so let’s just proceed because I can’t reschedule.» However, a Groupon is for new clients only and I think this is a TERRIBLE way to introduce a new client to your business. And she knows when you’re a Groupon/​new customer because you must give your code over the phone.
Well, my making mention that it is not acceptable to keep a person waiting with no one acknowledging you are there for 30 minutes — which I think I had every right to call out — was enough to make her a catty bitch with me for the remainder of the time I was there.
I entered the room and went through the motions of undressing and getting under the covers. I’ve been to many spa treatments and I don’t walk around the room barefoot so before I lay down, I place my flip flop sandals at the foot of the bed and get in. When Shabina comes in, first thing she says is «Let me move your sandals before I trip all over them.» EXCUSE ME?! I know at this point she is being catty with me so I, again, try to defuse the situation and I say, «Why don’t you just put them wherever it’s comfortable for you.» But I’m starting to fume inside at this point because I see what she’s doing and how she’s acting.
Then she’s examining my face and says «How old are you?» I say «37». She says «Yeah because you’re starting to droop!» and proceeds to lift my cheeks and let them «drop» like 5 times. I say, «Can you stop doing that please?» And then she says «Because I“m 50-​something and my face doesn’t droop». Can you believe this rude woman?! I know she’s just taking jabs at this point and I say to her-​again, my patience wearing thin– «Listen, I think you and I are getting off on the wrong foot. I don’t care how old you are. Why don’t you just do the facial and let’s get on with it». All I can think about at this point is, my relaxing experience is ruined. I can’t enjoy this. I’m fuming inside at this rude bitch and if she says one more thing, I’m liable to lose my shit!
She cleans my face and I can feel my face just hard with anger. She then says, «Your chest is red.» And that… was… it! I say «Because I’m angry as hell and I don’t want to be here anymore!» I proceed to get up, put my shoes on and grab my purse while telling her, «I think you’re completely unprofessional. You left me outside for 30 minutes with no acknowledgement and no apology for it. Now you’re trying to get catty with me and don’t think I don’t know what you’re doing.» She says «Hey, it’s a Saturday!» I reply,» I DON’T CARE! When I booked this appt I let YOU tell me what day and time worked for you. If you couldn’t handle your schedule, you should have booked me another day. ANd now you wanna act like a bitch with me?! «As I’m storming out she tells me, «OUT!» (LOL) As if I’m not already in the middle of a glorious storm-​out! I say, «Honey, I can’t leave fast enough.» I continue to say she’s the most unprofessional person I’ve encountered and that I’ll be writing a review. She says «Go for it.» She tries to escort me out and put her hand on me but not before I tell her to go f@*k herself! Now I“m glad I did because after reading these reviews, I can see that it would have only gotten worse.
How’s THAT for a relaxing spa experience? Seeking a rude, unprofessional waste of your money, then this is the place!

I had a terrible experience. First, when I called to book an appointment, I had to wait 4 months for one to be available. I actually took off time for work so that I could make my appointment during the week so I wouldn’t have to wait an additional 3 months for the next available.
No one called me to confirm the appointment but I tried calling seven times and no one ever picked up. I showed up 5 min before my appointment and was greeted by an empty reception area where I waited for 30 min before someone notified the aesthetician of my appointment. She said she was in the back and had no idea I was there. I had an appointment! Why didn’t she check? I also called the phone # several times while i was waiting and no one picked up. Why didn’t she have her phone with her?
I bought a groupon for a 90 minute facial. My facial was 23 minutes, was painful and prob one of the worse experiences ever. The aesthetician was rude and was not even in the room for the majority of the 23 minutes.
Moreover, the phone voicemail reminds you in a nasty way that you are required to leave a 20% tip and once you arrive there is a rude sign saying if you are using Groupon it is mandatory to pay a tip of 25%. Since when is tipping mandatory?
Stay Away!

I used a Groupon for this place today and had a bad experience. The woman who owns this company and performed the facial was rude and made the experience a poor one. She did seem to know what she was doing with my skin and obviously uses nice products, and that is certainly an important part of a facial, too. I think she may have strong professional abilities as a facialist. But a spa experience is about more than that. It is about a comfortable and relaxing experience. This did not fit the bill.
I had trouble — over the course of many months — even scheduling the appointment in the first place and almost requested a refund as a result. But I decided to go through with it. Here is what was bad when I was there:
1. The facialist greeted me curtly and spoke to me pretty coldly. I felt immediately unwelcome. I got the impression the entire time that she wished I were not there. This became increasingly clear as time went on.
2. When she examined my skin initially, the facialist asked, «Do you take care of your skin?» I was amazed at this question. She made a few professional points about problems with my skin, and that was fine and even helpful, but she certainly made no effort to be nice. Comments like, «You are getting older» were repeated several times. I personally feel that being straight is good, but you can be nice, too. She made no effort to be kind.
3. When I asked what I could do to improve my skin, her only answer was to buy her products. Maybe this is the only way, but it certainly sounded like a convenient answer for her business. She showed me products she uses and markets. When I asked if she had products without parabens because I am concerned about the fact that they can cause cancer, she replied curtly that she has used the products which she was recommending to me for 15 years and has not had any problem. I found this a bizarre and unhelpful answer. Could it be that she does not realize that skin cancer usually takes longer to develop than 15 years? I doubt it. She seemed to find my inquiry an annoyance, and she spoke down to me. She did not suggest any alternative products.
4. The place confused the time of my appointment and the facialist let me know that the next client was sitting fuming and waiting as I was having my facial. This certainly was not my fault and didn’t exactly contribute to a relaxing session. What is even more bizarre is that I arrived for my appointment 10 minutes prior to the time I had scheduled and was brought into the facial room nearly 10 minutes after that time. Clearly, no one had been in a rush to get my treatment started.
5. Between applications of products, the facialist sat and used her computer in the same room where I was. I’d never experienced this, but I now can say that the clicking and clacking of a keyboard and the sounds of Windows are not conducive to a relaxing spa experience.
6. The facialist did not exit for me to change at the end. I found this bizarre and unprofessional.
7. Even after all of this, I let the facilaist know I would tip 20 percent on the regular value of the facial, which is $ 90. Apparently, the woman did not know or care that 20 percent of $ 90 is $ 18. She charged $ 20 on my credit card. I was deeply annoyed and noted that 20 percent of $ 90 is $ 18. She offered to credit me $ 2, but I was so eager to get out of there and did not wish to be petty about $ 2. I let it go and fled from the place, but not before I noticed the sign she had printed up advising that a tip of 18 to 20% for Groupon customers is mandatory and that 18−20% of $ 90, according to her, amounts to $ 20. I understand that she did not wish to be shortchanged by individuals who did not know or wish to tip on the full amount. But this obviously bad math isn’t exactly a good business practice.
Instead of feeling relaxed after a facial, I left feeling insulted. I value professional expertise, but I also value courtesy and the relaxation part of a facial. There are many professionals out there and no need to return here.

My skin was in dire shape late last year. I’ve always had problematic skin, and I was breaking out like I was back in high school. Found a dealtificate for Skin Plus and decided to try it out (I was trying everything possible at the time). Shabina was warm and welcoming, and proceeded to help me try to crack the case of my skin. She recommended products, which I got but when she didn’t see as much of an improvement as she’d hoped she went back to the manufacturer to find more suitable products. She got them and comped them to me because the last batch wasn’t getting the job done. Since then I realized she was truly vested in helping me out. It didn’t happen overnight, but managing breakouts is all about consistency and I’m so happy to say that my skin is TONS better. I’ve come a long way with Shabina and will continue to do so. I trust her completely and fully enjoy my monthly facials.

I have been going to Skin Plus for over 4 years and I am shocked at the two negative reviews written. Shabina is extremely knowledgable and only recommends what is necessary to maintain healthy skin. She is VERY honest when it comes to your skin. I have been using the Germaine de Capuccini products for 4 years and I get regular monthly facials with her as recommended. I have seen such an improvement in my skin. When I first went to Skin Plus Shabina asked me if I had been in the sun a lot because my skin was dry and there were a few sun spots. She educated me on how to properly protect my skin when I plan to be outside in the sun, which in Miami we’re in the sun everyday! I actually appreciated her honesty. I have sent 4 of my best friends for facials and they had only wonderful things to say about their experience. I highly recommend Skin Plus, I truly don’t trust anyone else with my face!

When I first read Leah M’s review I thought there was no way someone could be THAT bad! Actually, she was spot on! My experience was equally as horrible in similar ways as well as a few new ones. Let’s start with when I first walked into the cluttered treatment room. Shabina asked or stated «Lots of sun damage.?.» I responded «Actually no, I have had freckles my entire life». I though that was a bizarre first comment, but brushed it off. She gave me towel to change in to and didn’t even exit the room when I took my tank off to put on the towel (1^st instance of being unprofessional). I then sat on the treatment table and she turned on her light. Our second conversation. Shabina, «What an unbelievable amount of damage!» (2^nd) Ashley «Really? I’ve had freckles since I was four and I’ve never had another estetician or dermatologist ever say that to me in my entire life.» Shabina «I’m sorry I’m just being honest. I just want to make sure you see a dermatologist to look at „all of this“.» For the record I do have freckles, but very healthy skin that I take good care of. I was so offended I toyed with getting up and leaving, but decided to try and get something for my money. Leah was right, she typed on her computer while I was on steam and mask (3^rd). And my favorite was although there were numerous signs that said to silence your phone Shabina’s was not only on ring, but she answered a call in the treatment room (4^th). I had a very average facial and will absolutely, positively never go back to Skin Plus. After all I’m damaged.

I went to Skin Plus in Coral Gables after buying three 90-​minute facials from Dealtificate. The owner, Shabina Dharamsi first told me that the products I was using were terrible, and that was why I had «crows feet and dry skin.» She said the products she was selling would fix that. What a crock. She then proceeded to type on her computer in the facial room for 50 minutes while steam and mask were left on my face. Imagine! The whole ordeal lasted 60 minutes, not the 90 as I had purchased. After complaining to Dealtificate, Shabina left me a message that she did not want me coming back to her studio and that she would be refunding my money. When I called her back to give her my address for the refund, she told me that she would only be refunding me for one facial (although I purchased three and she refused to honor them) and that I «came in with a bad attitude, looking at the certificates on the wall.» I’m serious. Well, Shabina Dharamsi never returned one penny of my money, even after Dealtificate contacted her about it more than once. Don’t give this woman your business. She’s a scammer.