Riviera Health Resort

This is not a place to which you want to go if you don’t speak Spanish. Next to impossible to communicate with anyone if you happen to speak only English. Also their protocol for certain activities is simply unacceptable — my elderly mother was repeatedly told to just pee in her pants at night, and when she insisted on having an aide take her to the rest room, she was berated and told — «don’t you have a heart; we have other patients to take care of «. All in all, a disorganized facility with only a handful of truly interested nurses and aides. Look elsewhere.

Very disappointed in Riviera. They call it a «health resort» and I’m not sure why. While my Grandmother was there, she was constantly left in the hallway. There were many elderly people just sitting in the hallway. I felt bad for them. The «activities» are the same every day. If they don’t like BINGO in Spanish there isn’t much else to do. The accommodations for visitors are lacking. When my Grandmother called to use the bathroom, it took someone half an hour to get to her. We had to have someone there with her all the time. My Grandmother ended up falling in the night (the only time we weren’t with her) and ended up in the hospital where she sadly passed away. I am upset that her last few weeks of life were spent at this place. The people are not caring, and they are not staffed well. Don’t let the pictures fool you the place looks nice but what goes on there is not. If you care about someone… PLEASE don’t put them here. You will regret it… we do! :(

It may be beautiful, but staff is inattentive. You will not get calls. They will not follow through on requests.

I came here to visit a relative which after hip surgery needed intensive therapy and her doctor suggested this place. This is located a couple of blocks from Sunset place. I almost missed it since its named Resort instead of Rehabilitation Center. The place looks nothing of the sort actually looks like a hotel. They have complimentary valet for the first 2 hours of your visit which I thought was great considering the fact that usually you would pay for parking at a hospital visit. Once you arrive it looks more like a hotel lobby. When you come in you are asked to sign in and given a visitors sticker for identification. Since I am in the health care field I am keen on the medical staff’s behavior not only of the patients, but overall behavior. One of my observations was that the staff smiled and actually greeted you instead of trying to ignore your presence. The place is decorated very nicely. Not your typical formica cabinets. They were nice dark wood and so were the room doors. The bathrooms had nice granite tops, nothing like any other rehab center nor hospital I have visited. The choice of food selection is extensive. They brought a nice paella style dish which looked delicious and prepared with little fat, very healthy. If I ever need rehab or know someone that does I will definitely suggest this place. It looks like you are in a hotel instead of a rehab center which will make recuperation a bit more pleasant.

Riviera Health Resort has careless staff and substandard healthcare! I will NEVER recommend this place to anyone who needs a rehabilitation center or a nursing home! Staff can’t even be bothered to change a bed pan, and it took 14 hours for staff to give my Mom her blood pressure and thyroid medications, and the Doctor is nowhere to be found! DEPLORABLE!

Very very disappointed. Facility is beautiful very well kept and entrance guard, nurses very nice and helpful yet the actual Dr attending patients is horrible as well as the administration. my mother in law came in from the hospital simply to continue an IV for an ear infection and Has developed while in this facility, Bursitis in the knee– a huge rash in her arm where her IV goes and now a very strong cold. While taking the tour many things promised — yet after we brought her in, things changed. She came in walking on her own and now can barely move. Medications given wrong or not given at all. Again, place is beautiful very fancy but. the Medical care is not what it should be.

On the plus side, the staff is alert and competent. However, their systems are highly bureaucratic. It feels like a factory that is well-​organized but impersonal. My Mom needed to exercise to get her strength back, but the staff really would have preferred that she sit in her room and wait for therapy vs. walk down the hall in a walker. Their legitimate concern is not having an elderly patient fall under their liability, but it eclipses their taking all efforts to actually restore health. You need to be a strong advocate here on behalf of an elderly patient. Every request is met with polite resistance, usually telling you to talk to someone else or to wait. They are simply not set up for care that is personal, attentive and caring. From what I understand, this is typical. I don’t really blame the staff, but make no mistake: They will never substitute for a caring family that organizes itself around the patient’s needs.

Dissapointed on how my mom was treated her last days of life! They were good for the first 6 months of my mom being there; however, dissapointed how they dropped the ball with my mom her last two days of life. I think the majority of the nurses and CNA’s are competent except for one nurse that I can’t recall her name. My poor mom had been suffering who know as of when and no one had noticed until I went to see her and told them all my mom was not well. If they would have done their job right they should have noticed in the am and contacted hospice for an assessment but that was not done. Always check on your loved ones no matter what facility you have them in. I believe this nurse was more interested in being on her phone than taking care of her patients!