PetSmart

Thanks for take care of my 3 beagles Romeo, Nina and spot, they was on the hotel for 2 nights and they come home really happy.
I recommend this nice hotel for our lovely part of our family
Thanks

This is a review only on the Pet Hotel
This thanksgiving I left my dog here for what I thought would be a 5 night stay. 3 nights into my trip and nowhere near Miami I got a text from a friend telling me Petsmart had called her saying my dog was not using the bathroom, not going #1 or #2 in the 3 days she was there, but that she had pooped just a little that morning. She also wasn’t eating.
I called the Petsmart location immediately and received the same info and was told they transferred her to the Banfield clinic which is located inside the same store. I spoke to someone from the clinic and she told me that they wanted to run a blood test, fecal test, and do x-​rays… all for a total price of 500 and something dollars. I have a border collie and she is not your regular dog she is a healthy girl and highly intelligent. My husband and I both thought it was all a matter of environment.
We wanted to up her interaction or playtime to see if it was all stress related. I spoke someone named Gaby I think, she gave me a serious attitude when I called to let her know I felt it was environmental even though the vets office said «it could be that too». I also told her that whole concrete floor where they have them defecate on might have been throwing her off and that maybe if she stepped on some grass she would feel more comfortable going. She was EXTREMELY annoyed at that comment saying that the room was made to resemble the outdoors with the biggest attitude and that taking her out of the store would be illegal almost yelling at me. I really wanted to say something I like: how would you like it if you rented a hotel room and when you stepped into the bathroom instead of a toilet there be a picture of a toilet on the floor… would you POOP on it??? Anyways unless that room looks like the line at the ET ride or the land ride at EPCOT which are PRETTY GOOD renditions of the outdoors then she would have had a point but a concrete floor does not the outdoors make.
Anyways I had a friend pick her up and happily told me that she pee’d just enough to get in her car and crapped all over the place as soon as she got to my front yard. Next time I will invest on having someone come to the house and take care of her here or travel with her. This last time I added play time everyday but she only stayed two nights. This time I only added one play time on Friday which would be half way through her stay, but its safe to say if you don’t pay for the extra playtime they really don’t pay any attention to your dog, honestly they probably don’t even when you do. YOU KNOW WHAT WOULD BE GREAT some cameras so you can talk to your dog… I did it while she was at home and I saw her getting super excited just hearing us and the kids between doggy-​sitter visits. I will never take her here again, and I recommend you don’t put your pet through the horror. Horrible location for a pet hotel, get some grass, I think even prisoners get outdoor time, you know in the outdoors!

I love this Petsmart mainly because the pets doggy day camp at the pets hotel.
Anytime I have the opportunity of taking my boxer to doggy day camp it’s a joy. She loves running around and socializing with other dogs at camp. All the staff here is great with her especially Lorna. I would highly recommend this Petsmart.

Warning. Don’t bring your dog to this salon. I had a bad experience and as a result of that will never bring my puppy here. The first time we groomed him he was 3 months old and it was free because we bought the puppy package.
I bring him in a month later when he is 4 months old and what a mistake. Firstly the manager up front was super mean and she was in the middle of training everyone which I really don’t need to know. It’s a little embarrassing to see her humiliate the staff in front of me. Ok whatever. She didn’t exactly treat me rudely, I just wasn’t welcome. I had tried to make an appointment for 4 pm and was told to bring him in at that time wi no appointment and when I did this wonderful manager tells me they will take my dog but won’t bathe him till 6 and that I can pick him up a 9. I was so pissed I stuttered. Hell no was I gonna leave my dog here for 5 hours. So anyway after my complaining she agrees to take him immediately. After this huge hassle that she made me go through to set him up she takes him oh and also my dog pooped in the lobby to which she asked me to clean and after her acting the way she did I was not gonna clean anything. This Unilocal review would be too long if I expressly mentioned everything she did but you get the point. So I leave my dog and I’m just hopeful he will come out clean
When I pick him up 3 hours later he didn’t smell very good. He didn’t smell horrid but he just didn’t smell good. Mind you, I have an all white bull terrier and his paws were yellow as was his tail. After complaining to the manager she mentioned that my dog may be stained permanently. That’s total crap btw. And after I complained she was like «oh you remembered everything bad but you didn’t remember that when you walked in I told you your dog was beautiful» yes I know my puppy is absolutely adorable everyone says it but that doesn’t fix your mistake. Your job isn’t to complement me, it’s to make me feel at home and bathe him right. I was offered a free wash but I didn’t feel comfortable taking my dog back in there for another 3 hours. It’s a hassle and I just don’t trust them anymore with my baby.
It’s a real shame this happened. I really wanted to like the place as its so conveniently in front of my house but whatever.

I must agree with the negative ratings for the Hotel/​Boarding options here. After a short 3 night stay during the month of July, our dog Jake came out with blood in his stool, a bump in in head and very much in distress. I spoke to the store manager at the time and she was helpful, but the manager for the hotel side never even bother to call me after i left messages and written information about our dissatisfaction. I am still waiting for Jose Valdes to call me back. Stay away…

Quick and simple. I had a reservation weeks in advance to leave my dog in the hotel. He stays here about 3x per year for the last 2 and half years. We buy all his dog food and treats here and even get him groomed. I showed up today to drop him off and he was not accepted because he was missing a shot that only they require. My dog has all his shots up to date with Dr Marmesh in coconut grove who is great. I asked if they can give him the shot since they provide the service. But sorry. Not on Sunday’s. And They are by appointments only. Needless to say I have a plane to catch this evening and they show no interest in finding a solution. The shot is good for 6 months. He had one 8 months ago. Horrible service. Nothing they can do to help attitude.

Petsmart PetHotel… don’t go to this place! Against my better judgment I decided to try them. Bad idea! They simply don’t give a damn. I tell them at check in, specifically that my dog has issues with large dogs and hyper dogs. I even agreed with the check in person and said it was fine to separate him if needed. So what call do I get later on in the day? «We put him with the large dogs and he had problems with other dogs. Then we tried him with the hyper dogs…»
Complete idiots who don’t listen or even care about any varying circumstances. Never going back there. There are many smaller places that will actually care for your pet.

I love this Petsmart and go here all the time to buy RX food. I have to say the Doggy camp has been looking much better. The people watching the dogs seem to really enjoy the dogs rather then screaming and spraying them with a hose.
It’s silly but I love animals and am in this store weekly buying RX food and can’t help but check on the dogs in the camp every time I go. I was really upset w how the dogs were being treated before but lately I see them being loved and really cared for. Good job Petsmart!

Good luck at the PetsHotel. You should hope an employee doesn’t decide he/​she needs a couple of days off and gets them by saying your dog bit him/​her. That’s just what happened to me on Christmas Eve 2014. My dog had been boarded at this facility several times a year, for several years with NO problems, with exception of once when she came back with a limp (for 4 days), but the employees all insisted that nothing had happened. Eventually my poor dog recovered on her own, but trying to get a straight answer from any of them (especially the rude manager– Jose) was frustrating and fruitless. So during the holidays an employee claimed my mini-​schnauzer bit him, however, I was not allowed to read/​see any details or video, or any written report, or basically any proof AT ALL. I wasn’t even allowed to speak to the employee or be told who it was. If any employee makes any claim about your pet, that’s it! You’re banned forever! Five of the employees that know my dog all separately told me that the whole incident was strange and they didn’t believe it happened. I’m terribly disappointed and feel like I deserve an explanation, an account of what happened, a story– anything to explain it, sadly all I got was «your dog bit an associate. You can’t board her at this location anymore.» Ridiculous. She’s never bitten anyone.

Stores like this are so hard to review, unless you have some kind of outstanding experience, good or bad. The store is clean, well organized and they always have the essentials, like litter or food on sale. Unfortunately they don’t carry my favorite brand of pine litter, so I either have to go to midtown, which is a ⁵⁰⁄₅₀ chance, or get it on Amazon.
By the way, parking at this mall is a nightmare. There is always a line of cars backed up all the way to the ramp. Be prepared, it will take a minimum of 5 minutes just to get a parking space, and there is no alternative street parking.

I’ve taken my puppy through 3 levels of obedience training at the Coral Gables Petsmart (Puppy, Intermediate & Advanced). She has graduated all 3 and I am very grateful to all the trainers that I’ve worked with (Susy & Alex). Alex has a lot of patience and explains the psychology behind every doggie behavior. If you have to miss a class, they’re very helpful in rescheduling a make-​up session for you. My puppy looks forward to going to her classes every week! We start a fourth class Dog Trick Training course in a couple of weeks with Alex. I would definitely recommend taking your dog to this location.

I just adopted a beautiful 5 year old black cat from The Cat Network. I couldn’t have been more pleased with the experience and impressed by the organization. But what I didn’t expect was the Petsmart (at the Coral Way and 30^th store) employees, so nice and helpful. They even remembered me a few days later when I went to get supplies. From someone who runs retail stores, I appreciate their connection to me and to my new cat. I applaud their partnership with The Cat Network. I highly recommend them both.

This mall is home to a rather nice pet store that has quite a variety of food, litter and goodies for the cat lover as well as plenty of other items for those who adore other pets (seems like one of the larger selections of aquarium’s I’ve seen in a Miami pet store that doesn’t just cater to tropical fish). An onsite pet hospital (good to know) that looks fully staffed on a Sunday and pleasant staff at that, make this a place I’m sure to return to, to pick up some pet staples when necessary.

I had been going to the other store location on Flagler and 87^th for years. Last time I went 2 years ago to take my dog to get groomed was the last! Horrible horrible horrible customer service. It wasn’t till now, I decided to try this location, since my Oliver needed a quick nail trim. Since most vets are closed on Sundays and I will not go back to that awful place, I decided to give this petsmart in coral gables a try.
As I was taking Oliver into the salon, I was immediately welcomed. Of course Oliver didn’t want to be anywhere near a groomer, but he needed his nails trimmed and buffed.
Lesly was the one who took care of me, and even though she was new, she was fantastic! Super comforting to Oliver and me. I had explained to her that I had the worst experience in the Flagler location, and she was very understanding. The manager heard my story and also was understanding and apologized.
I left Oliver with them and they asked me to stick around and see them work on him. I did the first 2 minutes but I knew he was good. I decided to shop while I wait and they called me through the speaker within 10 minutes. Of course, I rushed over. He was already waiting for me at the door with lesly. She told me how good he was and gave me a coupon for next time if I decided to give petsmart another try on a full package of grooming. And she apologized again for my previous experience.
When I went to pay, I was met by the sweetest cashier, Derek. He was soooooo nice and helpful!
Overall, I had a great experience and will be returning to this store!

Graeat place to get your pet’s needs. They have options for almost all pets: dogs, cats, fish, reptiles, and others.
They include items for their health, home and entertainment.
They have Banefield vetenary services for your pet’s health. Plus they have an in house let grooming center. Dog training too if you need, but better to know you are training yourselves.
Free parking above but have patience finding it as it is busy all the time.

Your one stop shop for your everyday pet needs.
Only problem is that they always seem understaffed. I waited what feels life forever for an attendant to come and help us with the fish area. The only reason she came was cause a line started to form and other people also started to complain.

We really like this store. It’s a one stop shop.
**Daycare/​Boarding: We use the day camp services regularly for our dog. The staff is friendly and they know our dog by name. We recently boarded our cats here for several days and were very happy. In the past we had a very difficult dog, and the staff was professional and accommodating.
**Grooming: We’ve used them a few times for our dog and it has been very good. A bit pricey.
**Pet supplies: great selection at reasonable prices. They don’t have our dog food though (Newmans Own).
**Vet clinic: There is a banfield pet hospital in the store. It is surprisingly good. We have used their services many times and have always been pleased. For routine things like shots and minor illnesses, they are much less expensive than many clinics in the area.

I like this Petsmart (and so does my pup!)
I started coming to this PetSmart with my new pup, and have been happy with both the products and attention of the staff. From experience I’ve noticed three different aisles of dry dog food, as well as both wet canned food and snacks. The times I’ve gone the staff has been really helpful particularly Arielle and Suzy (who also doubles as the puppy school instructor).
The staff have been patient with this new pup parent as far as the different types of food, toys and the aforementioned class. I haven’t had a problem with store cleanliness; they offer a station for self cleaning of your furbabies’ accidents (however some pet parents aren’t responsible to do so but anywho…)
I’m holding off the fifth star because I have not used all of their services (groomer and vet). Also, the parking garage spiral ramp is more worthy of a theme park thrill ride than a suburban shopping mall. However, that penalty regarding the ramp would apply to any business at this mall.
All in all, I’m glad to have found this location and will keep shopping for my dog here. woof!

First, let me say that if I was only rating the products I would rate this 5-​stars as they have anything you could need. My issue is with the employees.
There are always plenty of employees around and although I’ve never needed any help I have not once been approached and asked if they could assist me. Checking out is a nightmare! There is only 1 lane open and the person regularly walks away.
In addition, the parking garage is crazy and moves very slowly. Although this is no fault of PetSmart it adds to the frustration. Overall I would advise trying a different location or chain.

While many people have given this Petsmart location’s kennel and boarding services low marks, which might be justified, for me just coming here to get an item or two on occasion, my experiences have always been good.
Most recently I was dog sitting, when this usually well behaved and house broken doggie decided to get up in the middle of the night and use an area rug in my living room as his toilet. Of course, his gold-​orange urine just had to fall in an area with snow white strips of carpet, and he did this several hours before I caught it the next morning.
When I first noticed the stain, I tried to scrub it with dish detergent, water and then carpet shampoo, but none of those things got either the smell or the stain out. I read on the internet that, since urine stains are organic, the best/​easiest way to get them out is by using organic products. I came here to Petsmart, found LOTS of offerings, and ended up getting a product from Shout (same company that makes the laundry stain remover) which has enzymes in it. After 3 or 4 treatments with this stuff, following the simple directions, the stain was lifted. I rolled the carpet over and treated the rubber backing and it also lifted the stain from there.
A bottle of this stain remover was about $ 10, which seemed to be the going price for the smallest bottles of nearly all their pet stain cleanup supplies. That brings me to my next point about Petsmart… It’s great when you need specific items that you may not find at department stores, or that you need in a hurry. However, as is the case with most «specialty» shops like pet stores, if your needs aren’t urgent you can sometimes do much better on price by doing a simple internet search or even by making a visit to Target or one of the other big box places.