MK Travel

If I could Give Zero stars I would. This company while it seemed extremely helpful and affordable during the actual booking what I got in the end was not what I paid for. When I booked I upgraded my room to one that «included internet» for the additional cost. (This was a Lie) not to mention when I got to the hotel they practically forced us into a VIP package for an additional fee over 450 $ for the week to be able to have whiskey drinks and Internet service. When we arrived the VIP room was a huge Honey Moon looking room with a jacuzzi in the middle very nice if I was traveling just my spouse and I but I was with my son, No privacy in the bathroom for us to shower this was too much and we decided to go back to the regular room and they refunded me they $. (That was a good thing) It gets better… When they finally give us a regular room its by 5 PM we arrived at 11AM and check in at Hotel is at 3PM and we had to be at the airport by 3 AM the flight times and check in times were off and not convenient. Needles to say 2^nd day at the trip we found a bar that served Whiskey without having VIP. And I was able to get the Internet for 25 $ for 25 hours decent enough without paying 450 $. The Hotel we stayed at was Be Live Grand Punta Cana and while the food was decent the Service was awful with very little staff the rooms were smelly and the daily room service was awful you would have to leave a tip and let them know to ensure your room got done each day. And the beach is full of grass not pretty like the pictures at all I could go on and on… lol Good thing is we learned to oversee the bad and just dealt with it. Never again will I use this company or Resort.

I have never used a travel agency, and after this experience, if I ever use one again, it definitely won’t be MK Travel.
To start, I didn’t intentionally use MK, I originally signed up with Pegazul Travel, which was very accommodating and answered all of my questions promptly. The owners have agencies here and in Venezuela. Apparently, being a smaller agency, Pegazul uses MK Travel as its Dominican area affiliate.
Where do I begin… The idea of going to an all inclusive was really appealing, but once we boarded the bus from the airport to the hotel, our «travel agent» in the DR would not stop talking and insisting on buying excursions. We figured with all of the negative hype surrounding the locals who try to sell excursions on the beach (you are told that they will rip you off and not hold themselves responsible for excursions) that we should trust in the agency’s options.
We bought two excursions: one was a bus ride and tour into Santo Domingo, the other was a bus ride and catamaran trip to the island of Saona. The day of the island excursion it was raining all morning. Instead of canceling the trip or postponing it before we drove for 2 hours, the tour guy insisted on getting on the bus and getting to the area where the catamaran was waiting. Needless to say, it continued to rain and had to just drive back to Punta Cana for another two hours. An entire day was wasted in riding on the bus.
When we arrived at the hotel, the travel agent, Dannys, said he would meet with us to discuss our options (going to the island another day or being reimbursed). I chose the latter option and 2 and ½ weeks later, I’m still waiting for my money.
I have called the travel agency here in Miami and have been transferred to what seems to be every employee of that business and have yet to receive a call back or my money for the excursion that never was.