German Car Care

I have been bringing my Jetta to German Car Care for over a year. Jettas are high maintenance, so I have had to bring it in quite a few times. And the owner, Juan, is so nice and helpful. He has definitely gone above and beyond what I would expect. And I find him to be really trustworthy. German Car Care shares a parking lot with a Hertz, so it’s easy to get a rental if you need a car while yours is being serviced — and you get a German Car Care discount. The costs are what you would expect from a specialty repair shop — but they are experts in German cars.

I’ve had great experiences here. I brought my car here after the dealership told me it needed $ 4k of work, and I wanted a second opinion. Juan looked at it, and found that only two of the 10 lines items actually needed to be addressed, and he got the work done quickly and for about ¹⁄₁₀ of the cost. I brought the car in again to have a couple of bulbs put in, and he didn’t even charge me — just asked me to tip his guys. Great service, friendly and helpful. The only drawback is that they are super busy, so I can’t always get my car back as fast as I want.

When I arrived in Miami in Jan 2010, I had just found a job and did not know anyone. I needed service on my ’04 Boxster and went to German Car Care. I heard many negative things about Miami businesses but had to trust someone. I met the manager Juan and he quoted a price for the needed service.
In 2011, my car was flooded and the insurance company totaled it. I could not afford a new or used car and asked Juan what he could do. He called the insurance company and got a second opinion. The car was fixed, new computer, wiring, and whatever else it needed. It has run perfectly since.
Most recently, I needed my 100k service, which included brakes. The work was done and my car runs as good today, with 118k miles, as it did when I bought it (new).
So, three service calls, one for the major repair of my car being flooded and initially totaled by the insurance company. If not for Juan’s intervention, my car would be history.
A good guy and very professional. You may contact me if you like.

there aren’t many qualified Porsche repair centers in Miami and this is the best that I have found. I had my car serviced three times from another shop for the same problem — I brought it to German and in the first visit they fixed what the other shop couldn’t. The service manager gives you his cell phone and is available at all times. They came in under budget.

I was a loyal customer for years. Service has gone downhill, even after letting them know I was having issues with their service. Had to take my cars elsewhere to fix damage they caused — on two cars! Stay away! Very sad when businesses deteriorate.

Service is definitely on the slide, the huge rotation of mechanics and lack of supervision means that there are lots of faulty repairs; worse, every time I take the car in (3 – 4 times) I get the sneaky suspicion that they plant something else. It used to be convenience, but I’ll take my Bimmer now to an official shop; there is no price advantage either.
Service down. Prices up. Client… OUT