Citibank

This branch still sucks. I went in last week thinking maybe something improved in the last 2 years, but they still have terrible customer service. The tellers at the front were friendly and nice, which is the reason for 2 stars instead of 1. However, the reps in the back take forever and the line in the lobby to see them is insane. I left after 30 minutes because not a single rep had come out yet. Meanwhile, the line in the lobby watched several bankers just waltz by after lunch and not come out for a long time to assist customers.

Citibank-​Coral Gables the drive up service is beyond horrible! There are six cars waiting and the two being helped have been there for over 10 minutes… They should have been asked to come inside. The drive
up should be simple transactions with a limit of 3 transactions to expedite. Will not return here and will not recommend them to anyone. They do not merit any stars in my book!

I have been a Citibank customer for 11 years. Needless to say, as with all banks, I have a love hate relationship with them. I pretty much have everything with them, loans, credit, etc. Their debit program is really good, their credit is a pain, every time I look away my APR has gone up to some ridiculous percentage and I always have to call in to change it but there’s usually never an issue, their customer service is friendly and helpful… so yeah, I guess the hate part only comes when I’m broke and I neglect to check my accounts because I get terrified of dealing with the sad truth.
So I found myself wandering around Coral Gables one lovely afternoon and I went into this branch to see about some lovely ladies, and after a nice lunch, I decided it was time to face the music and sit down and deal with my accounts.
As it turns out the damage was not bad at all. They sat me down, looked at my accounts, helped me link them all together online so managing them is easier, suggested some of the programs I should join that would help me get points, and as a student, recommended some options that would help me with my loans and my debit.
Needless to say, I walked out feeling like an über happy camper. It kinda rules to have a personal banker. I saw the girls working with other customers and they showed the same personal care and attention that they were showing me, they truly know their customers. I’ll be coming back to this branch for more advising, that’s a definite fact.