Chase Bank

This branch has had a much better group of positive helpful employees, cashiers Etc. The Brickell office I can’t say the same. Small branch is the new design seems obvious Chase has decided that many bank branches is better than less branches but bigger offices.
They also are seriously pushing the self service instead of the tellers obviously cost would be the benefit to them not to us lol
But we are close to the year 2020 we need to advance and use the available technology we are all banking more online.
This is the newest chase branch in the area, and it looks good with like I said great attitude on the part of the staff located in this branch hope they can have these guys train other places

This bank is the worst the tellers are all very rude they automatically speak to you in Spanish. They are horrible at customer service.

My family and I have been banking with Chase for about two years now. They have great perks, online deposits, tons of locations, etc. These all make Chase stand out among its competitors and drove us to bank with them.
Despite this, my entire family has been very unhappy in the service we have received from Chase, which is reflected in the low rating. The great perks of banking with Chase are by far overshadowed by their unreliability.
The number of times the fraud department at Chase has frozen the credit cards in my family is astonishing. It usually occurs at a frequented gas station or grocery store. Luckily, each time we have had other credit cards or cash, but that does not lessen the issue at hand. I will also add that there has never been an issue with available funds to cause this inconvenience.
I shouldn’t have to spend 10 min waiting to connect with someone in India and then 10 more min explaining that my credit card was not stolen in order to make a purchase every second month. To top it off, my card is never frozen when I am spending an unusual sum of money or making purchases at an unusual place. It almost always occurs at gas stations and grocery stores.
Because the most basic service I expect from my bank is to provide reliable access to my accounts through debit/​credit cards, I feel like Chase has failed me. Until their fraud department decides to operate in a less intrusive manner, I would not recommend banking at Chase to anyone.

Banks are funny businesses. People have love-​hate relationships with them. Between fees and perks, everyone eventually finds a balance. I currently love Chase. They have enough branches in South Florida to keep me happy. Their credit card keeps me happy. I’m happy to have them hold my money.
This branch is very convenient. I’ve been using it for years now. I had not actually walked inside until last week. Leaving the financial nitty gritty out of the review. I walked out very pleased and their manager was VERY helpful with a followup call two days later!
Bottom Line: Great branch! Give it a shot since there is PLENTY of parking!