Birch Communications

This is the worst organization I have ever dealt with. My previous service provider, Global Links, sold my account to Birch communications several months ago and it had been a problematic transition from day one. I have had the same telephone number for 30 years and this company has caused me to lose it. After speaking countless times with employees from several departments (ie. Customer service, technical support, etc.) I was lead to believe that my account was in working order and the monthly payment deductions from my bank account reassured me even further. Now, after several months with this company, I have no telephone service, have lost the phone number I use for my business and am owed several months of payment deductions for a service that, according to Reese the «manager», was never actually connected. The Birch communications employees are unprofessional, incompetent and unwilling to help resolve their customers issues. It is unacceptable for a company to deduct monthly payments for a service which, according to the Birch employees I spoke with, was NEVER in service from day one of my transition. Stay away from this company.

Watch out for Birch communications. They are slick and will either slam your phone or doa voice over to claim you switched to them. birch slammed me by pretending to be ATT and calling themselves «my telephone provider» and were calling me to see” if they could service me better: In reality it was a scam to switch to Birch. They record your agreement but you don’t notice that the recoding does not say ATT but birch yet you think your agreeing to what was said in the conversation regarding rates that you agreed based on your current phone plan. very sneaky… watch out.