Alter egO Alterations

The tailor who altered my suit didn’t speak a word of English. I know this is Miami, but he literally didn’t speak a single word. Half of our conversation was translated over speakerphone by some friend of his, the other half was me trying to explain to him in my broken Spanish what I was looking for.
But that’s all pretty much to be expected these days. What was really an issue was when I found a needle left inside the sleeve. If I hadn’t been checking out the handiwork, I would’ve been at serious risk of injury. That’s just careless work.

I have nothing but positive things to say about Alter Ego. I found them 5years ago when I needed a very expensive dress taken in. I was so nervous about having my dress ruined but the job was impeccable so much so that I have not ever gone anywhere else in five years! The alterations are as good as it gets in my opinion… the only way I can tell my items were altered is because they fit! I wouldn’t trust any of my designer clothes to anyone else… ever…I wouldn’t dream of it!

I had used them several times before and though a little pricey the work was adequate. I dropped a dress off on a Tuesday and asked if they could have it ready by Thursday… I needed it for a major event Friday. «No problem,» she said. It was after all a simple hem on a dress. I went by Thursday to pick it up and got their 20 minutes before they were supposed to close and they were locked up. I had to send my assistant there the next morning when they opened to pick the dress up and deliver it to me. Sign says they open at 9:30. My assistant waited at until 10:45 for them to open. She literally got the dress to me five minutes before I needed it and I had to change in a public bathroom stall. RIDICULOUS! I will NEVER go back.

I called to find out how much it would cost to alter the waist on a pair of pants and I was told it was either $ 15 or $ 20. I asked what the difference was and the person said «it depends». I asked what it depends on and the individual screamed «It’s $ 15 or $ 20!!!» He/​she (couldn’t tell) was pretty nasty on the phone so I won’t be taking my business there.

I found them too expensive and the job they did was very unsatisfactory. I would not recommend them to others and would not take any other garment to them for alterations.

Great place to have pants hemmed & cuffed and also to have suit sleeves shortened. I’ve used them 3 times and have had a great experience each time. Not too expensive and they are pretty timely. The second time that I used them they were late on a deadline (I think there was some confusion), but they rushed the order and delivered everything to my house on a Sunday. If there are any errors they’re great about going the extra mile to fix things.
I definitely recommend them to anyone needing pants and jackets adjusted.

WOW!!! Great service. The owner, Missy was extremely helpful and polite. My dress came out perfect!!! I am soo grateful she was able to assist me with such short notice! I can’t express how great they were. Its nice to know that you can still get service like that in Miami. :)

Unfortunately, I did not have the most positive experience here. I first tried AlterEgo when I needed to have a formal gown altered. Since they are dressmakers as well as seamstresses, I figured they would have the know-​how to make the adjustments I wanted. And we got there. .. eventually. I had to have the dress fitted three times because they didn’t quite get it right the first or second time. However, the work was fine and I was happy with the eventual outcome.
I decided to use their services again, and I brought in a dress that I wanted to have made into a skirt and top. I was told it would take about two weeks. Seven weeks later, I came across the receipt and realized they had never called me to pick up the items. I called the shop and they said they would get back to me. Two days later, they gave me a call to come pick it up. Well, the blouse had been cut too short by about three inches, and they hadn’t done any work on the skirt. She offered to finish the skirt, but after seven weeks and a poor job on the top, I decided to cut my losses. I took my unwearable blouse and the unfinished bottom of my dress home.

Alter Ego totally saved my weekend! I had a very very last minute alteration and they stayed open late for me on a friday and had the dress tailored for me by the next afternoon. they did an amazing job and even took the extra step of steaming it for me.
thank you and you are the best!

Do not go here! They are extreemly unprofessional and rude. Further, they did not alter my clothing correctly and I had to take it elsewhere to be fixed. I was very dissapointed in this business.

i bought an awesome bcbg dress on mega sale but since im kinda vertically challenged i needed it hemmed quite a few inches and the shoulder straps adjusted.
i dropped off the dress here on tuesday morning. i got fitted she pinned it up, assured me it would be a perfect fit and told me i could pick it up friday at 4. awesome.
so friday morning i call to see if i could pick it up earlier since i would be in the area. i didnt get a clear answer, so i ran other errands and at 255pm i decided to stop in and see if by any chance it was ready.
i got an attitude from the lady telling me it wasnt 4 pm yet. i said oh sorry i didnt think one hour out of 4 days made such a difference.
and i left went around town killed time and went back with some friends at about 430 pm.
the lady that had assisted me was long gone. but the older lady gave me my dress. luckily i have some trust issues and i tried it on (ive been burned by tailors before)
i had to call out to the lady because the zipper was caught on the fine chiffon, she fixed it.
and then i had to call out to her again ask what had happened??? the shoulders had not been adjusted at all!!!
so she is like oh yeah sorry we couldnt fix it bc the beading on the chiffon was falling apart.
and im like uuhhh when were you planning to tell me??? what if the wedding had been tonight? was i supposed to go with my boobs hanging out???
thank god i had taken a friend with me, who maybe should consider a future in alterations, she showed the lady where she could take it in to make it work.
although annoyed, i was super polite about it and said i would pick it up the next day. considering i had the wedding in just a few hrs i thought i was more than nice about it.
i get there try on the dress again. and it fits great, thank god!
when she rings me up its 85!!! what??? are you kidding. im like lady you cant be serious.
she starts getting mad and giving attitude, to which i quickly match up with my own ‘tude.
she claims thats the price. and im like you just filled that in, i saw the invoice yesterday and it was blank. (im pretty sure its scam they do, i think i woulda been charged the full 85 price the day before as well, even though they had not delivered the dress as promised since the shoulders were not fixed at all, btw it still even has the chalk lines where it should have been taken it)
im thinking the least you can do is give a discount considering you didnt have the dress ready as promised on friday. and didnt even let me know that the shoulders were not fixed, she had my cell number she coulda called.
we go back and forth and i tell her im honest and decent, im gonna pay in full, but she is extremely unprofessional. you didnt fix the dress as promised you didnt even call to tell me couldnt fix it, you werent even here to show your face, and had the other lady deal with it.
she called me a grosera (that means vulgar), i didnt even say one bad word, i simply referred to the older lady as her mom, since their website says mother daughter team. whatever.
so i had never been happier to hand over a «youve been Unilocaled card» her jaw almost dropped since she advertises on here. good luck lady, your lack of professionalism and decency and your ridiculously inflated prices will not go unnoticed.