Run On!

The team at Run On are top notch!
If you want little to no service and an average pair of basic Nikes, then head to Sports Authority or Academy. If you prefer a knowledgeable sales associate and a store that will stand behind their products, go to Run On in Coppell.
I purchase all my running shoes from this location and not just because of the selection but because of people like Sergey. He went out of his way to ensure my 3 month old pair of Brooks did not die in vain. I used them for basketball and training and after just 3 months, the shoes had rips and tears in the soles. It only took me one time to stop by the store and ask what they could do for me. Turns out Sergey remembered selling them to me and promptly gave me store credit for the original retail price, even though I never asked for them to do so. I figured best case maybe 25−40% but he went above and beyond. Customer for Life! Thank you Run On Coppell!!! Shawn S.

Quick look rating: ⁵⁄₅ Quality, ⁵⁄₅ Service, ⁵⁄₅ Experience.
To note: If you’re interested in getting healthy first thought is to get some great fitting Athletic shoes!
Self note: Thought about running, start with a great set of well fitting running shoes.
(Run Forrest, run!) I’ll bet he had great fitting running shoes. It only makes sense to have to have great running shoes! Let them help you out!
Tip: Bring your old running shoes in to the store and a pair of running socks.
Years back, I started with this group… Come to find out they have changed management.

Serge was so helpful! Bought the Saucony Zealots

I just stopped by this store to purchase a $ 150 gift certificate for my husband’s birthday. It was my first time here. When I walked in, there was one associate helping one female customer. As I waited, another man walked in & headed to the shoe wall. A second associate from the back came out, looked at me, smiled, & headed towards the man. I figured, no big deal — maybe he didn’t know who was next. The first associate & female customer headed to the register, & shortly after, another man walked in the door. After assisting the female customer, the first associate went to help the newest male customer who walked in the door.
I was in plain view the entire time & made eye contact with both associates. I would have been a very quick $ 150 gift certificate purchase, but because they didn’t even bother to acknowledge me, I simply left. I have no problem spending my money elsewhere.

I like this store but there shoes are kind of expensive. I didn’t buy fancy high tech looking shoes and it was still expensive. I bought some nike running shoes and they were $ 100. I would Still recommend you come here because they have a good selection of shoes.

Really helpful. For such a small store, they have tons of good stuff, good selection.

Simply put terrible service. Ready to spend money and the 4 people in the empty store couldn’t be bothered to assist. So I took my money elsewhere. Avoid the 20% jack up and go someplace else.

So yeah there’s a reason why this place averages 5 stars. They are awesome! I started getting into running because my Hubs started running 5Ks, 10Ks, 15Ks, and then ½ marathons and asked me
. to go with him. I was running in Nike Free’s and after my second 5K in those puppies I decided the pins and needles feeling of my feet falling asleep meant it was time for some «serious» running shoes. We were greeted by staff and the employee who helped me took his time and was not pushy or trying to rush me at all. He asked if I needed anything else, he didn’t force a new outfit or a bunch of accessories on me. I ended up getting some Ascics (sp?) and a pair of socks. What a great experience for the beginning runner such as myself.

Great location to come browse for running swag! Decent prices on running shoes. They also have training programs if you live in the area and are looking to run a half/​full marathon… also social runs during the week. Check the website where they also have an extensive race calendar from 5Ks to 26.2s!

This is where I will be buying all my running shoes from now on. Yes it is pricey, but the products are quality and the staff is fabulous! They are very friendly and knowledgable

I have come here twice, once to get fitted and once to purchase some Gu energy for my half marathon I am preparing for. The customer service is awesome. It’s a perfectly convienent location for me. They even have packet pick up for some runs around the Dallas area, which is really convienent for those of us who do not like driving like ME! For my shoe fitting, they were so helpful with this. I had been wearing the wrong sized shoes for 7+ years now. They gave me my right size, and shoes that fit perfectly for me. I really did have better runs because of it. When I was browsing for the Gu energy, which I had researched a little ahead of time… but the lady really did help me and answered all my questions.

They are knowledgable about their shoes. I wish they have a bigger selection. They carry a ton of good runner shoe brands. From usual brands like Nike and New Balance and there’s some you wouldn’t know unless you are a true dedicated runner. Every runner needs a good pair of running shoes. If you run in the wrong shoes you’ll hurt your feet. It’s amazing in the right shoes! you can run more and faster.

This place is wonderful! They let me try on shoe after shoe after shoe and I was allowed to go outside and run around the building for each shoe to really feel the difference. Matt was extremely knowledgeable in the running shoe types and patient with me (and I am super indecisive). I ended up getting Newtons to help me with shin splints and running form. I absolutely LOVE them so far. The employees here are so happy and they don’t pressure you to buy anything you don’t want even though their customer service is really one on one. The prices are fair, newtons are a particularly expensive brand but the cost was comparable to online with shipping and handling. The store was clean and well organized too.

GREAT return policy, shoes at comparable prices, knowledgeable and helpful staff! they helped me find my perfect shoe and now that’s the only place i go!

Great customer service. I have been in and out of here for years now and they always have something I enjoy when I am making a purchase. The fittings are great and the refunds and exchanges are easy if you do not like… return with your rcpt. Also they have «last year models» in stock sometimes… so you can get like $ 25 off. Which is great if you need gym shoes or running about town.

I’m so glad these guys are close to my house… insanely helpful and have always made me feel I was the most important person in the store with how they took the time to find the perfect shoe. Not just a shoe that’ll work, but the perfect shoe.

Thank you, Run On for the awesome fitting and running shoes. My knees also thank you. They no longer hurt when I run outside. I’ve had knee issues for years and I have no pain while running now. Thank you! :)

This is my first Unilocal review, and if it has any kind a special value, Run On is definitely worthy of it.
I don’t really consider myself athletic or enthusiastic about any kind of exercise, but after spending most of my life planting myself to a chair or couch, watching something or playing video games, I thought it was about time to invest into my future well-​being.
Run On was the perfect place to go. I did a little research on how to pick out the right pair of shoes, but I can only know and understand so much. The employees their definitely knew their stuff. How do I know that? I know because I asked a lot of questions and Emily (the employee that assisted me) didn’t hesitate with informational answers; and a lot of what she said matched with what I had researched.
Emily was nothing short of a paragon of customer care. I must have tried on at least 6 pairs of shoes, and I kept asking questions, and she was so patient with me. She kept asking me questions to make sure everything was good. Even though I didn’t deem it necessary, every pair I tried, she told me to go take them out for a test run outside. She answered all my questions. I mean, I don’t want to turn this review into a love letter, but if every place had service like Emily offered, the world would be a better place.
After some time, I ended up getting a pair of Nike Pegasus along with some Feeture socks. There is also a 30-​day return guarantee; if you’re not satisfied with your purchase, you can return them for a full refund, as long as the shoes aren’t scuffed up too badly. It’s been about 2 weeks or so and I am not planning on returning my shoes, which feel awesome when I run by the way.
FINAL THOUGHTS:
I’m not gonna lie, the selection there is not bad but definitely not great; though I’m sure they cover all bases. Overall, my experience there was very satisfactory. The employees (at least Emily) were more than helpful; their mission, is obviously not to get you buy the most expensive thing but to walk out with the best investment. If you’re looking to buy a pair of great running shoes and are serious about getting into it, I highly recommend that you don’t go to a mall and instead go to Run On, and at the very least, a fitness retail store where employees believe in what they’re selling and can assist you to the fullest… like Run On.
(Thank you Emily!)

Excellent service
Always have my size

After going through many different shoes (brands/​styles), I really wanted to know what kind of runner I am. Many of my friends recommended Run On for fitment and recommendations. When I walked in, there was so much action going on in the store, even on a weekday! At first, I felt a bit overwhelmed but as soon as I was greeted by Dane, it was a very smooth experience from then on out. He had me walk /​run to see the movement in my feet/​legs. I was recommended a pair of New Balance, Asics, and Brooks runnings shoes. After careful consideration and running up and down the block, I chose the New Balance shoes.
The staff there is wonderful and the shoes that Dane recommended work perfect for work, play and working out. Big kudos to Run On for having such a knowledgeable staff and great selection of shoes and equipment. They give honest advice, real world scenarios and great customer service all around!