Pizza Hut

I used to love Pizza Hut. I don’t know what’s happened. Not only did they get the crusts wrong, but did get over cooked tasteless breadsticks (which I paid full price for). I don’t know what kind of dough they used for the breadsticks… But maybe the watered down marina sauce… and cheaper ingredients is a clear indication of where this organization is headed!

Hung up on. No direct number. 40 minutes late. They got the order wrong. Out of all 6 people I spoke to no one apologized.
I called 5 times to check on my order that was 40 minutes late and got hung up on each time. I kept reaching the call center (only number provided for this location) each time I had to call back I was a little more frustrated, obviously. I expressed my frustration and NEVER got an apology for being hung up on or the fact that my order was really late. I just wanted to see when I could expect the delivery. Once the delivery guy finally arrived, again no apology, I paid for my order then when I opened the box they got my ORDER WRONG. So disappointed.

You know, I usually don’t leave bad feedback/​ratings unless I feel extremely compelled to. This is my second attempt at trying to get them a shot and they blew it each time. The first time I ordered from this specific location I had two separate orders. I had my husband pick them up on his way from work, and when he got home he only had one order. Apparently, the person working thought there was only one order, even when presented with two confirmation numbers.
Anyway, the one order we did get wasn’t complete, some of the toppings were missing. So we called the location, it was sorted out over the phone and they were very apologetic. Since the first order was wrong, they would remake it and the second one was comp’d for the inconvenience. Needless to says, we had to go back the 17 miles and get them. When we got there, our orders were ready but don’t you know– the order that was wrong was prepared incorrectly yet again. After getting home, came to find one of the pizzas were undercooked. Disappointing, but with a comp’d order we opted to complain further.
The second time I ordered a rectangular box pizza, and when my husband picked it up, he told me they made it round because they ran out of boxes. Are you serious? Why didn’t they just call the number on the order first to see if that was okay? I didn’t want a round pizza, if I did I would have ordered a round one. This establishment is a joke.

I always try pizza Hut on a semi annual basis to see if they will eventually get it together. They didn’t today. Pizza dough wasn’t cooked all the way through. Still white and gooey. Ugh.

Good pizza, fast delivery, what you’d expect from Pizza Hut. The chicken Alfredo pasta is a must if you’re feeding kids that don’t like pizza. Even though it’s a small store they have wings in a dozen varieties. Pizza Hut seldom disappoints!