MD Pediatrics

What a terrible terrible experience.
Took two kids for annual well check. RN Amanda Whisnant checked both kids. She wasn’t thorough and misdiagnosed my son with undescended testicle. She ordered ultrasound and told me to see a specialist elsewhere. Couple days later, I see a specialist and he was able to locate both testicles in 2 seconds without ultrasound.
Due to MD Pediatrics’ misdiagnose, I took half day off from work to see a specialist and I paid $ 150 to see this specialist.
How can I trust MD Pediatrics again?
Will not return again.

My wife and I went for a check up on our new born. It is our first child. Very exciting and anxious as well hoping everything was okay for the baby. I did not have any impression at all where they truly care for their patients. I was really hoping that this would be our primary since it was very close to home. Medical office is a type of business, but it is at the least a health care service. Anyone who chose the career in that field should be proud and also should acknowledge that it comes with a responsibility. I myslef am in the field. The priority should be nothing but the patient care. On the first visit, Dr did the exam. Draw some blood twice (first draw they failed after 30min due to lack of experience which I completely understood but wasn’t easy on the patient. She didn’t sleep at all on that night. She had no issue on sleep before then). Then dr gave us instruction on what our daughter needs. He wanted us to follow up the next day with someone else since he was unavailable. We paid everything in full on check out as instructed. Next day for the follow up visit, it was another provider. Blood test again. Then, she gave us a different direction for the treatment. They wanted to follow up again the next day. Every follow up required a blood draw which was giving a very hard time to my girl and she couldn’t sleep even at night from it. She usually sleeps very well. I couldn’t go through it again for 3 consecutive days. Specially, I knew there was another test available, which required light only on a chest to measure. It is noninvasive. Very easy on patient. So I asked. She responded «no». No further explanation. Also, the first Dr said if the test number was decreasing the next day then we were good and no other treatment was necessary. However, second one said they needed more follow up even if number dropped significantly over one day. I understood different providers could have different treatment plans, but at least consult each other between Drs and then explain to the patient instead of having patients to lose confidence on you. The first dr shoulve told the second one about the case before the second was seeing the patient. That’s what I do all the time if a patient is seen by anothet provider. We already knew by that time that these guys were just seeing patients for the day and nothing more. As we were checking out, front desk said «you have a balance of $ 10 from yesterday». Unexpected balance, even if we were told we paid in full yesterday, It could happen but that was not the right approach. You should explain what went wrong first and then tell the patients about the balance. We had to ask what the balance was about. They said it could be from a code that was not entered yesterday or could be something else. They were not 100% clear. They agreed to figure it out and explain it to us the following visit. As we were walking out of the door, we didnt say anything to each other but we already knew that we were not coming back. We will just pay $ 10 balance later whenever they finish figuring it out. BTW I just went to another pediatrician, where my girl, wife and I were all happy after the visit. Just because they cared.

This place is very shady — they constantly bill things to the insurance in a way that they collect more money. My oldest daughter had a wellness visit that was supposed to be free based on our insurance but wound up costing us $ 55. The codes they used to bill the insurance were not covered at 100%. They are exploiting a loophole by coming after patients for the gap between billing rates and contracted rates.
We’ve had several instances similar to this where we owe extra money despite having HMO copay rates. We have NEVER had problems like this with any other doctors ever.
We had been taking our 3 girls there for 8 years but this recent crap is sending us to a new pediatrician.

Awesome pediatrician I love dr steve. I would recommend him to anyone. He interacts well with my daughter and is able to answer all my questions without me feeling stupid.

Good grief, I hate America’s medical field. $ 178 for one stupid visit, AFTER insurance, for an issue with my child that I ALREADY KNEW ABOUT and just needed a «doctor» to sign off on for the prescription. These people are morons who don’t care about anything except the bottom line.

We can tell there has been a huge change in staff and we are very pleased with the care we have been getting!

If there was no star id give it to them. I have been going there for over 10 years. We took our 19 year old since he was 5 or 6 and we have 3 other children. Over the last probably 2 or 3 years but especially this year the quality of care has plummeted. I think they changed their philosophy of treatment or something because I have noticed how uncaring and lazy the doctors have become. I wish Dr. Kincaid would bring all the docs together and really have a heart to heart about what this practice should be bout… our children… their patients. This last one really is the last straw we took our 5 year old and he had fever, was lethargic. no appetite, couch and strange stings on his arm. Diagnosis viral infection no strep those bites are from an ant or something no treatment needed. We ask ok, but can it turn to strep should you prescribe antibiotic dr responds no it will not test positive for strep once we test and its negative it will not test positive for strep. Next day child is still ill same symptoms, but now throwing up luckily they were closed so we HAD to take him to Acute kids… diagnosis strep immediate meds given the bites were determined to be chiggers some cortison provided. Its a real shame what was a great practice has really just become a cattle call for patients.

We have been customers for this particular practice for over 6 year and for 3 kids and have now have just had it with this group. The doctors are ok to good (some are of course better than others) but the office staff and overall policies of this place is simply undesirable. I have been telling my wife for 6 years now that I have a strong feeling that they would rather run this place as a business only and provide healthcare as a means to profits; I am all about being in business but this place definitely puts placing business way ahead of their back pockets. When comparing healthcare today, their policies are much more favorable to $ rather than taking care of patients. Today, we have had the worst of it. Being that it is the beginning of the year, we had not received our new healthcare ID cards in the mail yet but however had an appointment for one of our kids to be seen. The office has called my wife twice already in last 4 days for the new information but due to the holidays and overwhelming activity for health insurance providers around the end of year and beginning of the year, they are backed up and we do not have our new ID cards yet. So what does this place do? They rescheduled our child for an appointment 4 days later. But wait, it’s only 2 hours from our appointment time and we had already taken time off from work. But wait, haven’t we brought all of our kids to your place for over 6 years? But wait, haven’t we paid all of the bills on time with a zero balance? But wait, isn’t this suppose to be healthcare? To the last question, answer is they are in business for $ and $ only. No offer to pay out of pocket for the appointment (with us filing the necessary paperwork to get reimbursed later). Just a hey, we can’t verify your new insurance so go F yourself and thank you for your continued business. Completely disappointing and undesirable. Again, the Dr’s are ok but if you want to be treated like a number and have zero customer service from the staff, this is the place for you and your child. For us, we are going to select another Dr for our kids moving forward.

Excellent Doctor! She has been our families pediatrician for 20 years and is now my grand babies pediatrician. Highly recommend!!!

We relocated to the area about a year ago and I was so sad to leave our old pedi fearing we wouldn’t find a group as awesome and flexible. SO HAPPY TO HAVE FOUND MD PEDIATRICS. We have seen several of the drs and nurse here and haven’t had a bad visit. Several visits have been emergency visits. They have several locations, late hours and are open Saturdays which is important when you have young ones.
Our favs are Dr. Kincaid, Nurse Carol and Anna Marie. All three have been very understanding and respectful of our parenting practices and haven’t pushed any decisions we weren’t completely comfortable with.

Thanks for the workin saved a er visit

My son has been sick and I just can’t get a nurse to call back. It’s been over 2 hours and Morgan has a bad attitude. She didn’t ask to take my sons name to see what’s going on or anything. She gave me nothing but roadblocks and absolutely no desire to help. She just said «they must be busy.» I said «can I please talk to a floor nurse?» She responded with «no, they are busy too, seeing patients.» I asked to be transferred to the flower mound office and she refused. She has zero sympathy and even if she was following her job protocol to a «T», she should at least show a little compassion, after all, she IS working in a place that’s supposed to care about sick children!

We have used these pediatricians for the last 6 years. They are always willing to get us in when it is convenient to us. They offer Saturday hours and late evening appointments. The nurse practitioners are very knowledgable and helpful. They always give us the attention we need and address all of our concerns. I love that they have a sick entrance and a healthy kids entrance. This helps keep the healthy kids away form the sickly kids while waiting for the doctor.

If you are looking for a pediatrician in the Lewisville/​Flower Mound/​Highland Village area — do not choose this one! There are a list of things that went wrong for us but the final straw was them not adhering to their own policies.