Elite Care 24 Hour Emergency Room

I found myself here under unfortunate circumstances last week, but everyone was incredibly kind and caring, and so helpful. Everything was very efficient. I was later transferred to a hospital for further care, but I’m very glad that I was taken care of at Elite Care ER prior to that transfer. Thank you to all staff who were in on Dec 22!

I have nothing but good things to say about Elite Care. Amazing team, beautiful facility and the lady at the front desk explained my out of pocket expense and billing. Dr. Richardson and Aileen were amazing. I told all my co-​workers about this place. Will never go to a hospital ER if I have a choice.

This place is AMAZING! My father came in with pain (which was kidney stones). The nurses were amazing! The on call doctor was so sweet! Everyone went above and beyond to help my father be as comfortable as possible (all we could do was wait). They gave him a ‘goodie bag’ with a blanket, magazine, pen and journal, gum, crossword book, novel, toothbrush, bar soap, and a few little nick nacks. This was the ‘best’ ER I have encountered (having to go to the ER typically isn’t a situation that would be defined as best).

The staff was outstanding and friendly. They were very attentive and got us in and out in a very short period of time. Thanks so much. We hope to not have a reason to return, but you will be our first choice if the need arises.

Visited in Fall of 2014. Staff was excellent, prompt, efficient and caring. The best. BUT, then the nightmares began. Bills have been continuous from two billing locations. My last $ 800 plus bill I called and said enough!!! Told that was billing error I had zero balance. Then, April 30^th got another bill. Called on ⁵⁄₀₄ and was told I owed 651.16, not the 67.64 on bill I received. Shared my story and was told more research was needed and she would call me back. Never happened. Called today, and told I owe 651.16. The bill I received was for 67.64. Went through my story, put on 15 minute hold, and lo and behold I once again owe nothing!!! What a nightmare!!! Despite the excellent service, unless you are filthy rich, DO NOT USE these guys. If you do it will cost you mucho dollars!!!

If there was a negative star I would select it, and I am beyond disgusted. Their front desk verified benefits and collected our copay, but didn’t tell us any estimate of fees when we asked repeatedly. We brought our baby due to symptoms of bronchiolitis; a few months later we started receiving bills for thousands of dollars, from two different offices, showing multiple visits for the same day?! Our insurance was billed thousands and paid some of it, and we were sent the remaining thousands. This is crazy!
A few days after that visit our baby had similar symptoms. We went to a different facility and paid $ 100, received more thorough testing and, in our opinion, better care. He has not had any recurring symptoms and we have not received any further bills.
AVOID Elite Care at all cost! It’s simply a ripoff!

Great job on an additional visit for another one of my kids. In and out in less than an hour. Thanks guys!

The staff was very friendly and the physician was very kind. I will recommend and go back myself should I have another unfortunate occasion to need their services.

As promised I’m updating my review. The patient advocate from UnitedHealthcare wasn’t able to get them to change the excessive charges. They are an Out-​of-​network facility, so this has no impact on what UnitedHealthcare was going to be out. UnitedHealthcare felt it was an excessive charge to me… Received bill a week ago for the full amount. How unethical to not let you know charges upfront and be able to accept or decline services ($ 2000 for ointment and a bandage). We asked the front desk when she was taking our information how much we should expect it to be and she didn’t know. It would have to go through billing. I don’t work there and by now reading Unilocal,could tell you what to expect. Certainly is a pattern. Anyway, word of mouth seems to be working and will continue to spread the word. Next call to Elite Care to again try and discuss the excessive costs.

What a nightmare! Total scam!!!
Told my hubby to go here when he had vertigo. Doc saw him for 3min. Was told there’s nothing serious. No lab, no med, no nothing. Then we get $ 1500 bill in mail. This is after insurance took off whatever coverage we have. Called their office to ask details of the statement, we experienced most unprofessional conversation and those same nice staff in the facility turned into most unfriendly defensive staff.
Their business is all about showing off their nice facility and fancy equipments. Then suck money out of you as much as they can. If you see a doc here, expect to pay about $ 1k out of pocket… And that’s if you get lucky.
FYI: I read that they have been sued by multiple insurance companies recently due to their crazy charges.

I went to this facility one weeknight after hours because I scratched my cornea and I wanted to make sure that there was nothing serious. The visit can be summarized as follows: got vital signs taken, reviewed the incident with a doctor, doctor applied tincture into my eye and looked at the cornea under special light, I was sent home with a bottle of eye drops and instructions on how to administer them for a few days. This company charged my insurance $ 1,718.15 and after the insurance payment, I am responsible for over $ 800…for getting eye drops!!! Per conversations with my insurance provider it is my understanding that they were charged for lab work and an injection of some sort… none of this ever happened. I don’t understand how they can get away with it… avoid them at all cost! (Oh yes, and I forgot that in addition to all that they charged me a copay at the time of the visit!)

Avoid this place at all costs, or it will end up costing you a small fortune!
The care my son received here for strep throat was great, the problem is the deceitful way they tell you they will accept and file your insurance. However, what they DONT tell you is that they are not CONTRACTED with BCBS, so therefore the insurance will not pay a dime. We paid $ 300 the night of service and now have a bill for an additional $ 3,500! Their billing office is full of nasty people that don’t care, they will not work with you on making payments. They want payment IN full. We would be better off if we had gone to a real emergency room.

This place is not a real hospital, yet it’s registered as an ER. If you go here thinking it’s a similar facility to CareNow, you’ll end up with a huge overcharge. My wife took my son for some minor swelling. Went there because it was Sunday and his regular doctor was not available. We have BlueCross BlueShield and they told her they accept it. No one informed her that they are out of network. The entire thing was less than 5 min. Doctor just took a quick look and gave a prescription. Two month later I get a statement saying this was an emergency room visit and they charged $ 1500. $ 1500!!!

I called to schedule a shot for my out of control poison sumac. At first they didn’t know what it was then generically indicated they would see me for my «emergency» situation at a cost of $ 290 plus any medication. This is a thirty second diagnosis from the MD and a shot that takes half the time. No thanks.

Went here with a sinus infection. Got an antibiotic and steroid shot and a script for antibiotics. While the place looks awesome and the care was great, they charged me $ 900 out of pocket just to get a shot. The actual charges were around $ 2,000. I have bc/​bs so I am at a loss as to why I would ever go back.
Thought I’d edit this reivew with a recent article that came out in the Ft Worth Telegram.

This place did not tell me it was an emergency care facility so BEWARE. You will not be told this if it is something minor and you’ll be charged a massive expense for the care you get.

Just had the best care at Elite! I had a kidney stone and they were wonderful. They were attentive to my pain level and were quick despite being very busy. I never even realized anyone else was in the building (even though all the rooms were full). It was quiet and pleasant. Great experience.

I came here on Christmas Eve because I had felt terrible for a few days and I knew my regular doctor’s office would be a zoo. I was able to get right in with no wait. The cost was the same as if I had gone to a regular ER (or at least I paid my normal ER co-​pay), but that’s where the similarity ended. This place is gorgeous and being able to get fast, attentive care was wonderful. I highly recommend it!

*I’m glad that I could be the first review for this location, because our experience was so stellar. I don’t feel that this review would benefit from brevity, so my apologies ahead of time if you prefer short-​and-​sweet.*
My husband had been ill for a few days when he took a turn for the worse. When we decided it was time to seek ER treatment, he was in dire need of fluids and meds. After calling two local ERs, I found they both had a 1+ hour wait, and my husband was in no condition to sit in a waiting room as sick as he was. One of the ERs I’d called recommend I try Elite Emergency Center. I am truly so glad that I did. When I pulled up, my husband was in pretty bad shape and the nurses rushed right out to help him into a wheel chair and get him into a room. I filled out a few pieces of paperwork and they took me back to the room to be with him.
My first impression of the facility was fantastic. It is a large, stand alone, full-​service Emergency room. It was incredibly clean (to be fair, it is also brand new, but I still give credit where credit is due) and every single staff member I encountered that night was kind and professional.
Once my husband was in a room, a nurse immediately hooked him up to a monitor and tried to make him as comfortable as possible while we waited for the doctor. Within a few minutes, Dr. Jackman came in to speak with us. He quickly but thoroughly assessed my husband’s condition and ordered the IV fluids and meds he would need. His bedside manner was A+. He seemed genuinely concerned — not always the case these days. Once the treatment was started, the assigned nurse and doctor came in often to check on us.
Honestly, the longest part was waiting for the billing admin to come in and talk with us. We don’t have heath insurance so basically, they had to make sure we would pay them before they could start treatment — and I fully understand that. They handled a sensitive situation very well. I imagine if you have health insurance, the whole process would be easy breezy.
We were in and out within 4 hours, all paperwork, treatment and payment processing included. While I was checking out, Dr. Jackman even came out front to talk to my husband again before we left and told us to call or come back if he had any trouble over night. I truly cannot think of a time when an ER doctor was so thoughtful and caring. And while I hope we don’t need to visit them again anytime soon, if we do need an ER, we will definitely be visiting this one.