Metropolitan Veterinary Hospital

I would never go back to them again. I was also told the max price would be one figure only to find out it was triple when My pet was discharged. The care they did was useless, as the pet continued to die slowly over the next couple of weeks. He should have been euthanized rather than running up a 2K bill. The animal ER in Brookpark is very reasonable and I have had nothing but happy affordable experiences with them. Well worth the trip to CLE.

I TRULY REGRET TAKING MY BEST FRIEND TO THE METROPOLITAN VETERINARY HOSPITAL. I had very bad experiences with DR. GREG CHAMBERS & the surgeon DR. SHELDON PADGETT.
Dr. CHAMBERS DID NOT FULLY COMMUNICATE THE SERIOUSNESS OF MY DOG’S CONDITION THROUGHOUT OUR INTERACTIONS !
THE SURGEON Dr. PADGETT WAITED NEARLY 3 DAYS TO DO AN EMERGENCY PROCEDURE THEN UNFAIRLY COERCED US HARD TO EUTHANIZE OR JUST GIVE UP AND LET OUR DOG DIE!
I HAVE LOST TRUST IN THEM BOTH
Total costs over $ 3800…& losing my best friend ever…
July 29,2015
Dr. Chambers diagnosed my dog with two small lesions on the spleen & one at 5 cm on the liver. He said that there was a 50% possibility of the lesions being benign or malignant.
He recommended surgery but also said that because my dog was 12 I might not want to spend the money on surgery & I might consider seeing a holistic vet associated with the clinic.
HE DIDN’T MENTION THE HIGH RISK OF DEATH THAT CAN HAPPEN AT ANY TIME FROM A BLEEDING SPLEEN LESION. HE DIDN’T MENTION THAT A RAPID GROWING CANCER IS OFTEN KNOWN TO START ON THE SPLEEN IN DOGS. He said to consider surgery & come back in 6 weeks for follow up. (in 6 weeks some lesions can grow allot)
IF I WAS MORE FULLY INFORMED I WOULD HAVE SCHEDULED SURGERY EARLIER ON.
Sept.10,
I rushed my dog into emergency as I thought the spleen bled when he collapsed. Dr. Chambers ultrasound and x-​ray evaluation said no to a bleed and instead he diagnosed arthritic inflammation in the rear legs and a possible intestinal virus. He did not mention anything about the lesions being larger after the examinations. He said to come back in another 6 weeks for follow up.
During the following 3 wks I had difficulty getting Dr. Chambers to respond about fatigue & poor appetite. I THINK HE WAS NOT BEING FULLY OPEN AND HONEST IN SHARING INFORMATION WITH ME.
Oct. 4, 5,
Again I rushed my dog to emergency. My dog collapsed & was obviously bleeding internally as his gums were pale and skin was cold. Another internist did another ultrasound which showed more small lesions on the liver. They advised against surgery & said my dog probably had a malignant form of cancer. I SAID TO GO AHEAD WITH SURGERY. I ASKED TO HAVE SURGEON CALL ME.
SURGERY WAS SCHEDULED OCT. 7, 12 PM. NEARLY 3 DAYS AFTER MY DOG WAS ADMITTED !
Oct. 7,
— 11:30 am — DAY OF SURGERY.
THEY BROUGHT MY DOG OUT TO SEE ME BEFORE SURGERY IN A STATE NEAR DEATH FROM AN EVEN WORSE INTERNAL BLEED THAN WHEN HE WAS ADMITTED!
I WAS IN SHOCK !
Dr. Padgett waited untill this 20 minutes before surgery while my dog was in grave distress to COERCE us with his «OPINION» that my dog was suffering from a malignant cancer and BASICALLY SAID SURGERY WOULD BE FUTILE. He said his «OPINION» was based on19 years of experience & viewing my dog’s ultrasound readings. He said my dog had a 7 cm lesion & multiple smaller lesions on the liver & on the spleen. He «ASSUMED» that the multiple number of smaller nodes were malignant & STRESSED HIS «OPINION» AS THOUGH IT WERE FACT! HE EXAGGERATED THE MOST TRAGIC OUTCOMES OF DOING SURGERY.
He gave a 50% chance my dog may not even make it out of surgery.
I was very emotionally distressed. I felt coerced, rushed to make a decision & was not ready to let my friend go & he was not ready to go. Aside from the internal bleeds he was very alert & active and wagged his tail allot.
I AGAIN SAID TO «PROCEED WITH SURGERY».
THE SURGEON PERSISTED MORE
WITH DOUBTS.
IT WAS VERY DIFFICULT FOR ME TO THINK CLEARLY.
REGRETFULLY I GAVE IN.
I TRULY REGRET MY DECISION MADE UNDER SUCH DURESS
I asked the surgeon to prescribe for my dog the anti-​bleed herb, yunnan baiyao, and I would take him home to die. He died in my vehicle about 20 minutes later.
Why wasn’t the anti-​bleed herb, yunnan baiyao, prescribed days earlier?
(OFTEN SURGEONS WILL WRONGLY ASSUME MASSES ARE MALIGNANT & THE ONLY WAY TO BE CERTAIN IS TO STUDY PORTIONS OF THEM IN A LAB! There was never any type of biopsy or lab test done that indicated a specific form of cancer in my dog. NO OTHER MASSES SHOWED UP ANYWHERE ELSE IN MY DOG. ON AVERAGE 50% OF CASES WITH BLEEDING NODES ON THE LIVER & SPLEEN ARE BENIGN.)
IT IS COMMON FOR OLDER DOGS TO HAVE MULTIPLE BENIGN LESIONS ON THE LIVER & SPLEEN! Large benign lesions can also bleed.
SEE;
«Is It Cancer? Never Assume»
Hemangoisarcoma; About The Diagnosis
.
Expert Vet «Splenic Tumors»
The staff at the Metropolitan Veterinary Hospital will try to talk you into euthanizing your dog if the dog has a bleeding lesion in the liver or spleen. If you choose to go ahead with surgery it’s likely that the hospital’s surgeon, Dr. Padgett, will wait utill the last minutes before surgery to try & coerce you into euthanizing your dog. This happened with me while my dog layed with his head in my lap

The vets seem nice, although having been here twice, the front desk staff have been consistently rude or condescending — so it gets to the point where you second guess the overall treatment and care you’re receiving. Unfortunately, the wait is extremely long and the care is expensive. I’m not sure I trust this hospital and will probably go elsewhere next time.

We took our two small dogs here in the evening after they were attacked by a pitbull. They were professional, caring, gentle and informative with us at such a scary time. It was expensive but worth it. I would defitenly recommend them again to family and friends. I felt very at ease leaving Molly there over night.

As I was signing in, the receptionist, ANGIE was in the middle of making a callous, heartless comment to the other receptionist she was seated next to. «Have we really not euthanized in the last week? That’s hard to believe.» If I could include the names of the 3 other pet owners within earshot of this hideous comment, I would. It was a disgusting remark and clearly shows how little they care for animals at this facility.
To even say that word around a pet owner who is dropping off their animal for surgery is unforgivable… but to comment in shock about how few pets you’ve killed in the last week is absolutely unconscionable. What kind of person makes a comment like that? Are you trying to meet a quota? There is literally no appropriate setting for that comment to be made and I only hope that justice is served and Angie is fired for good — she does not deserve a job after saying that. TAKE YOUR PET ELSEWHERE.
Also, when I went to pick up my cat, the receptionist said his record reflected he was meant to go home the NEXT day (not what my vet called and told me after surgery). They also could not find the carrier I brought him in, despite that it was clearly labeled with his name. It was if this was the first time they’d ever done this — endless confusion about what was going on with my animal. No one was in the communication loop AT ALL. And what’s worse a completely different receptionist was commenting about euthanasia AGAIN while I was at the desk — is this part of the customer service training that happens at Metropolitan Veterinary Clinic? The second receptionist’s name was Kelly and she also does not deserve to have a job there.
Take your precious animals somewhere else because although my cat’s surgery was successful, dealing with the incompetence and insensitivity of the staff at Metropolitan Veterinary Hospital was a horrible experience I would not wish on anyone. Cannot give them a low enough grade. Go elsewhere unless you want to hear about pets dying as you’re signing in. Or heaven forbid, that your pet meet their euthanizing quota for the week. HORRIBLE HORRIBLE HORRIBLE.

This hospital saved my dogs life, she had a sudden and very life threatening infection from pyometra and required an emergency spay, she is otherwise healthy, but still aged at twelve years… she became seriously ill and her regular vet could not do it that day (Monday) and scheduled her for Tuesday in spite of her being diagnosed on Sunday at an emergency vet as needing surgery ASAP… We called Metro and told them she was way worse Monday afternoon, they did not hesitate, we rushed her there near death and they saved her, this place is amazing, with equipment as state of the art as it gets… a real hospital in every way, they are exceptional.
Dr. Terihay is not only a great surgeon but a compassionate angel of mercy who pulled my best friend from the jaws of death most literally.

i would give this place zero stars! my dog died here!!!
i took my dog here for a breathing problem on a weekend night. i drove 45 minutes. i did not feel welcome! they wanted a large down payment before any tests were performed. he was to go into their «icu». i asked if i could see him in the «icu» after he was stabilized. i was told «no that i can come back and visit in the morning». that sounded strange but thought he was in good hands and the fact he was going into «their icu». i drove 45 minutes back home to awaken 3 hours later to a phone call that they are giving him cpr and was asked if they should continue? i said yes! they called back 10 minutes later to say he died! they charged me extra for the cpr! while he was in their «icu»!! they never determined why he was having breathing problems! i regret taking my beloved dog here!!!

This is the place to take your pet if your pet is seriously a member of your family. Hi tech advanced medical care at its best. Diagnostic testing and equipment rivals that of a people hospital. The staff is so very compassionate. I highly recommend Metropolitan.

Great practice with lots of services available under one roof.
Care also available for your more exotic pets, like birds (Dr Gary Riggs also has his own office in Barberton, just off of SR 21, south of I-​76).
Took my dog there for post-​knee surgery rehab. She had acupuncture, Chinese herbal therapy, muscle stimulation with electric shock, chiropractic adjustment and she used the underwater doggie treadmill.
Would highly recommend this place.