Otesaga Main Dining

Michael is the best server ever. Please ask for him. However, when it comes to the management system… Ken is by far the worst manager ever. If you have to deal with him you might as well just leave the place right now. Overall great dining experience because of our waiter, Michael, but honestly I’m being serious when I say Ken is by far the worst manager I’ve ever dealt with. I’m not one to ask for managers, but when it says my table gets «a free glass of wine for everyone» that means a free glass for each of us. Six of us ordered a glass of wine each (with our coupons). However, Ken charged us for 3 out of the 6 glasses. If you’re going to promote something with a coupon you should abide by the coupon and not charge the table for something they thought they wouldn’t have to pay. Ken disrespected me by saying «don’t you think it’s common sense not to order something expensive», however the card allowing for free wine NEVER identified which wines were free and which weren’t. In conclusion, poor management allowed a simple misunderstanding to turn into a heated argument which wasn’t necessary. Again, service was great, management was poor.

This restaurant is a part of the hotel, but doesn’t deserve the same rating as the hotel. When we arrived 5 minutes early, we were told they were not ready for us. It so happens we were the ONLY dinners that evening. The sad story starts with the soup & salad course. It tasted like cambells condensed soup– without the water added. The «Greek salad» was anything but. Next, the sirloin I thought I was getting (a steak) was actually a roast beef. It wasn’t hot and had no flavor. The halibut looked good and tasted adequate. However at $ 180 that included only 2 glasses of wine, this was the biggest waste of money. Don’t waste your time or money!!!