The UPS Store

I recently went to scan a document to my email (my scanner broke and needed this ASAP). I was helped super quickly, however wasn’t told of the pricing. When I went to pay I was told I owed $ 18, which I thought was extremely high for 3minutes of the associates time. While swiping my card I stated «that’s crazy.» I was fully cooperative I was just expressing that I thought it was high. Rather than going over pricing the man told «what’s crazy is that machine is $ 17,00 and I have to pay $ 300 a month for it.» He was so rude and I was appalled. I will not be going back to this store. I felt so uncomfortable and couldn’t believe how rude he was. With any business you have expenses but to make the customer feel like it is their fault is uncalled for. If he didn’t want to buy machines then he is in the wrong business.

I would never go back to this UPS store. My husband and I went there to get some papers notarized, and the first thing my husband asked was how much it cost and the girl, her name is Kristina, said $ 10. Then she made a comment «oh there’s more than 1 page». Then I asked her again «so how much is it?» This time she didn’t reply and changed the subject. So I guessed that either she will let me know how much it’s going to be or it’ll be $ 10 as she initially quoted. She finished notarizing without saying a word. When she was done, she then told me it’s $ 15. I was shocked to see how she dodged my question when I asked her how much it’s going to be before she started to notarize. It was clear to me that she did not want to tell me how much before she does the work (just in case I decide not to do it there). This is called ‘RIPPING OFF CUSTOMER’, and that is wrong. Customers need to know how much it’ll cost before any service is provided. First she said $ 10, then charge $ 15 after work is done. That is not the way to do business. Not to mention her customer service and personality is extremely poor. She did not greet us when we walked into the store (we were the only customers in the store at that time), and not once she smiled at us. I will never go back to this store again.

I really like this store, both owners Sol and Darren are very nice and really accommodating. I am a Real Estate Broker so I visit the store often for document shipping and notary services and in the 7+ years I have been going there I have always received excellent service from them and their staff.

Best UPS store in the world — I wish they had more cards and supplies etc — but the manager is also the owner and he is super cool. he has 2 giant great danes that are funny and sweet. They also have a notary — which is why I am in there a lot. And they also have PO BOX rental available. They also have a fax service which I use quite often. I would drive extra just to go to this store.

I’ve been coming to this UPS store for years. I cannot say enough positive things about Darren and his staff. They’ve always gone above and beyond what I’d expect from a neighborhood shipping store when it comes to customer service. I’m unequivocally loyal to this location, and can’t even think about shipping my products anywhere else.

Waited almost 10 minutes after the listed opening time of this UPS store to open and noone arrived, only to overhear a customer say the manager usually comes late.: O Unacceptable! Taking my business elsewhere. Live and learn.

I have never had an issue with this location. Always friendly and helpful. Even if you are just dropping off a prepaid label they take the time to give you a receipt and a friendly smile. Usually the wait inside is minimal. I would recommend them for all your UPS needs including drop off!

Clean and professional.