Key Tax Group Inc.

Ha! This firm is a joke fair warning to all who seek help to save their business or solve your tax solutions. Many firms had contacted me about trying to reduce my tax penalty and save my business and they were one of them, out of desperation I said what the hell why not and once I called them back and quoted me we came to an agreement of $ 2950. NO INSTALLMENTS I paid them straight out of pocket before paying them the gentleman on the phone said don’t worry we will get you on a payment plan or even reduce your penalties AFTER the fact I told them the IRS had given me a 30 days notice to pay the penalty or they will levy my business. After paying the FULL amount up front they put me through 3 – 4 different representatives to simply fax some papers over and said they will take care of it from there. After two weeks I tried contacting them and it was almost impossible to talk to anyone and when I finally did they said they will keep me updated. With that being said when the IRS came to take the business I asked them did anyone from KEY TAX group contact them and they said NO not one person had spoken to anyone from their firm. When I asked for a refund a lady name Kelly totally had a change in attitude with me and said «why do you need a refund»? Really?!? I simply told her there was no services rendered the only this they did was ask me to fax some papers that was it. I told them give me a refund or I will contact the better business bureau and every other agency to look in to shady practice and we came to an agreement of 70% refund even tho they didn’t do a thing. After several weeks they had the nerve to send a check for 50% of the fee SOMETHING WE DID NOT AGREE ON. I simply asked over and over for them to send the remainder and they said give them two weeks. It’s been a month and a half and yet have I heard from them. With that being said I have gotten my own lawyer to fight for the full amount because it is getting out of hand, it’s not even about the money anymore its principal you should not dupe anyone for their money if you cannot give them what you were paid for and if you can’t? Return they money. I have contacted the Florida bar, better business bureau and my lawyer is now trying to get a hold of someone from their firm to settle this. Word of advice to anyone who needs help with their taxes DO NOT USE THESE PEOPLE THEY ARE A COMPLETE SCAM, SHADY PRACTICE do yourself a favor and hire local lawyers, ANYONE BUT THESE PEOPLE

Thier scam artists will take your money and do nothing, hit me for 2500.00 up front said had an emergency case. I tried to get in contact with them for a month and a half through phone calls and emails and no respnse until it was time to hit my credit card for another 1250.00 fee then I herd from lots of people when they could not get the money. They will bleed you dry and do nothing, by the way they were referred to me by optima tax look out for those crooks too.

I wish I had the forethought to have researched this company further before going into business with them. The commentary that is presented before you is a mirror image of the exact treatment I had received when I paid $ 750 up front to settle a state tax claim for two years I had spent abroad. After five months of no action, the state in question garnished my wages and put a bank hold on my bank account until they got the money they said I had owed. I ended up negotiating my own payment plan. I resubmitted my adjusted returns.
Key Tax Group couldn’t handle my paperwork correctly. From day one, they were chasing tax returns for the WRONG STATE. It took a month to get them to focus on the correct state, then nothing. I called once a week, every week, for three months, only to be told the person I needed to speak to «was on the phone with the IRS and will call me back.» I never did get a call back. I sent emails to the principal corporate agents, reminding them of how the Better Business Bureau has four complaints cited to them and that I would be the fifth if they do not return my fee due to their negligence.
Bottom line: this is one of those companies you cross your fingers and hope you never come across in your lifetime. They blatantly and deliberately mishandled my case. They did nothing they had promised to do. They refused to keep me apprised of my status or situation. And at the end of the day, I ended up doing all the work. Expensive lesson for me, but I share this in the hopes that I can divert any and all business possible from this unfortunate company.

DO NOT USE THESE GUYS! I made 3 payments of $ 250 to them. After that final payment they basically disappeared and did aboslutely nothing for me! They are near impossible to get a hold of. They send you an e-​mail saying sign this, pay this a month and when you e-​mail back asking what exactly they did to come up with the numbers they do not reply. My feeling is that they basically ripped me off for $ 750.

Where do I begin.
1.First I spoke with a person named Jim who quoted me 1500.00 for everything. I set up that payments were to be charged from a specific account every month on a specific date. Well that didn’t happen and it was random. I decided to change the card and then this guy calls me up asking for money even before the due date. I was uncomfortable with them having my account info. Well unbeknownst to me they charged my card before the date AGAIN, only this time it caused that account to go overdraft.
2. I signed power of attorney for State and Federal. They did Federal and did nothing with the state. Then had the audacity to tell me I «never mentioned anything from state» Oh really then why is it that every time I call and spoke to Debresha she said they were waiting to hear from NY state.
3. So after all that I come to find out that they didn’t do anything with the state and when I called them on it, they asked for my bank info to set up a payment plan. When that didn’t happen I asked why and Ken said that they wouldn’t make a payment plan. Hmmm… Funny that Ken! I called and NY was willing to set a payment plan over the phone.
4. You can forget about working someone who will keep you updated on what’s going on. I saw money go from my account but had no idea what was going on. Kelly sent me an email saying she would contact me that day… I didn’t hear back from her for a month. And the only reason I heard back from her is when I threatened to contact the state bar association.
5. My time working with with them has been one of the most unprofessional experiences I’ve ever had to deal with. I was told that they would be doing a penalty abatement but the last time I called she said the case was closed. Ummmm that was news to me.