Frank Walker – State Farm Insurance Agent

So happy to have switched to this agency. The staff is super friendly and always helpful, and of course the insurance coverage is top notch. I’ve recommended this agency several times to friends and family.

Amazing customer service and quick replies to calls and questions. So pleased I switched over and would recommend 100%.

I have zero complaints since switching over to this agency. The staff is very friendly and helpful! Would definitely recommend!

I will quite simply never use or recommend this agency. They promised me savings which after I signed up turned into savings if I jumped thru several hoops. OK — I get it should have been more diligent in ensuring that the savings offered were a reality. They then dropped me — and while I realize that this was due to my driving record, when I called to ask for info — the young lady who answered the phone rudely told me to go to one of the «cut rate» insurers in Ft Walton because I was uninsurable. The «gentleman» she asked (in the background) rudely stated «tell her to go elsewhere». 6 months later — happily insured by Progressive for about the same cost, I get a letter from the DMV — second in that timeframe stating that my license is about to be suspended due to not being insured… I have no idea why State Farm continually send these to the DMV realize they have a responsibility to do so once — but 6 months later? Numerous times? Honestly save yourself the time these guys are jokers — there customer service is terrible and they are rude to boot. Progressive were helpful on the phone — got me hooked up in a nano second and have been wonderful to deal with throughout. Again, realize my case was not «typical» however the rudeness and unhelpful attitude is stunning.