DSW Designer Shoe Warehouse

Terrible customer service. I went in to get a pair of shoes I saw on their website. When I asked a girl who worked there where they were she just said they didn’t have them (didn’t offer to check another location) so I found another pair of shoes I liked but noticed there was a big gash right at the toe. When I asked the same girl since she was the only one working the floor if they had another pair in the back that was the same size she said no but would check another location. I stood there for 10 minutes as she was helping other people before me, she finally checked the computer and told me there was a pair in Woodbury or Eden prairie. I told her I didn’t have time to drive there, I was picking out these shoes for a party tonight. she said maybe I could work out a discount with their manager? They were 70 dollar shoes. What am I going to get 10% off? That’s not going to make me okay with the big gash on them. I was upset at this point and wanted to talk to the manager since I shop at dsw a lot. The girl said okay but she’s helping someone right now. At this point I left. Terrible experience.

This is my go to place for shoes but I feel the store is kinda lacking in the ambiance, service, and stock since it opened nearly 10 years ago. Especially compared to the newly remodeled MOA and rosedale stores. It’s always a mess when I go in there.

Great prices great selection great staff. Looking for shoes this is the place