Mattress Firm Cookeville

Mattress Firm is a terrible business. My mother purchased a mattress in Cookeville, TN. He actually pulled a bait and switch on her. She went in to purchase a Sealy and he actually showed her the store brand (Hampton and rhodes) and never told her it was not a sealy. She didn’t realize it until she started having problems with it. It sagged all the way down to the box springs. She filed a warranty claim and they gave her a store credit to pick out a new mattress. She picked out the SEALY that she wanted but they would not replace the box springs. They told her that she was welcome to purchase the matching box springs (yeah right). They also made her pay delivery on the new mattress. Joe was gracious during the initial sale but when we started dealing with him on the warranty issue, he became rude and condescending and treated us like dirt. He also lied to us saying he would need to wait to deal with this because customer service was not open on Sunday at 2:00pm (It actually is). So now my mother has a non-​matching 1000 dollar set of mattresses that has cost her nearly 1200 dollars and 6 months of her time. Needless to say we will never set foot in a Mattress Firm again and will also encourage our friends and family to avoid it as well. Nice going mattress firm. I hope the loss of this much good will was worth a couple of hundred dollars to you.