Wells Fargo Bank

Somehow, I have managed to make it through life, grow a successful business, stay married 14 years, raise children and communicate very well with people I do business with. Yet, I got treated like an idiot when I complained about an account that we were zero’ing out so it could be closed.
My specific complaint was that I had previously instructed a banker at a different branch to adjust the account to decline any payments that would overdraw the account we were going to be closing. That was not done. What I came back to was $ 140 in overdraft fees and a banker that was sarcastic when I directly asked how they could not control that aspect on even automated payments, as that was essentially her rebuttal. Her reply was to smirk while «explaining» how I get the fees as if I do not understand *how* overdraft fees work. My argument was that there should have never been fees if their representative, a banker, had followed through with my direction. I do not expect everyone reading this to see it for what it is. But if you’ve ever been talked down to when you’re trying to communicate with someone in clear terms, it will fire you up. This is not a case of cordially disagreeing. It is a case of someone trying to treat you like an idiot to make themselves right.
I ask to have the fees removed and was told that they needed 24 – 48 hours to approve anything with a manager and my acct. would have to remain open. My response was that I would rather pay the fees now and close the account so that I did not have to return (after another visit that resulted in not seeing a business acct. banker and this visit of waiting 30 minutes and dealing with a rude person). She told me that once I paid to get the acct. out of the red that I could close the acct. and it would take until that night when my cash payment posted and then if no other transactions posted the acct. would be closed.
When I turned my phone’s recorder on and placed it on her desk, her persona changed to a much more respectful one. Gone were the snarky comments.
The cash payment was made and then I was told that she could not close the account and I would have to return the following day when I might be able to then close the acct. ARE THEY JOKING WITH THIS STUFF? It’s as if they intend to break your spirit into giving up and keeping the acct. open. When I expressed my aggravation in being told one thing and then told I must return again, she suggested I call their 800 number and I *might* be able to close the acct. over the phone. Right… I am sure they will let me close the acct. over the phone. Did you really just suggest that, person? She knows better and yet, the easiest path appears to shoot me off in another direction.
Instead of requesting a manager, who no doubt, nurtures the environment I was exposed to. Or, even complaining to this banker who was already rude, I left knowing I would have to return to my favorite place in the world tomorrow.
While I arrived hoping they would do the right thing and address my concerns in a reasonable timeframe and be able to close the business acct. on good terms, I got to leave livid about the attitude I received and their apathy. What they have earned is me calling my wife and telling her to set up a different acct. with another local bank we do business with, Suntrust. Within a week, all of our accts. with Wells Fargo will be toast.
Technically, they have people working there, the ability to deposit and withdraw money, ATM’s, checking and savings accts. and a building. I suppose that sort of earns a single star. But on the service front, they get 1.