La Ritz Spa & Salon

My appointment was for 1015 hours. My masseuse, Victoria, was extremely late and did not apologize for her tardiness.
The massage was really good but her tardiness reflected on her tip; she was given one. All in all if I get another Groupon I will return for Victoria’s service.
The star staus is for the lateness with no apologies NOT the actual massage by Victoria.

Oh my gosh! Where do I begin?!
–I wanted my partner and I to get massages, so I checked groupon & found a great deal. (Couples massage — $ 79)
–I was not at all concerned that the place is not a huge chain like Spa Sydell or Massage Envy.
Let’s get started with the good stuff:
–the place has a very calm feeling as soon as you walk in bc of the candles and whatnot. The customer service was great.
–after asking what my problem areas were, we jumped right into it. She REALLY worked those areas. She did such a good job. It was honestly the best massage I’ve ever had.
–I was a little nervous about choosing medium pressure bc some therapists are heavy handed. But this was def the perfect pressure. My partner got deep pressure and he loved his as well.
*my therapist was Tisha (spell check). I recommend her
*I dont know why other reviews are mentioning a charge on top of the groupon. I did not have this problem.
*I can’t wait to schedule my next appointment. They just gained a loyal customer. Thanks La Ritz!

Used a Group-​on. The first thing was that they added an additional charge after buying the Group-​on that was not mention in the fine print and then they expected a gratuity on top of that. The massage therapist was ok. Seemed a little in experienced but thought that was ok for the price, but had annoying sound music that just repeated itself and was distracting.

Avoid at all cost. I see why these businesses use Groupon and Living Social. They wouldn’t have business without them. I had a mani/​pedi deal 5 days ago; I’m going to a real salon that specializes in nails to get them redone. My nail polish has bubbles in them, some of the polish was put on too thick and she did a horrible cuticle job.
It’s only 2 spa chairs and 2 desks. It’s really small and awkwardly quiet. La Ritz does hair, nails, waxing and massage so each venture has its on little space. I think businesses try to incorporate all females needs into one place, but they really need to just have a specialty. The one girl who was there didn’t have a brush to do a French and she didn’t know how to do designs. In a real nail salon, not having the proper utensils would never be an option.
I will say she took her time and really attempted a great effort which was why I tipped her even though my nails weren’t done to my standards. It took her 2 hours to do my mani/​pedi. And my wait time was maybe 15 minutes

I’ve been here twice and wasn’t impressed either time. Wait times are horrible, the staff doesn’t have any concept of time. It’s supposed to be a fairly new spa but the interior has no workmanship. An $ 80 facial doesn’t come with extraction? But of course the skin care specialist recommended it. Even for little Ol’ Conyers I expected a classier spa with the amount of money they are spending on marketing.

my daughter bought the mother/​daughter spa day, which included a facial, massage and eyebrow waxing. The rooms for the facial and eyebrow waxing were very dim. After Crystal (?) waxed my eyebrows, she suggested that I get a brow tint. (I realized when I got home that she had cut my eyebrows to about ¼″ long.) The facial wasn’t much better. I woke up the next morning with white heads all over my chin. :(Didn’t think that was supposed to happen after a facial. My pores appeared to be clogged as well. As it was my first massage too (Kim I think she said her name was), I didn’t know what to expect. Certainiy not the Pandora commercials. I am a small woman and she applied so much pressure, I was so sore when I left and for a few days after. Not relaxing at all. Neither one consulted me as to what I expected from the experience. Didn’t call me by name even though I included it on the form. I purposly answered the questionnaire vaguely as I didn’t know what to expect and thought that there would be some type of Q&A beforehand. The final straw was when we exited, and the receptionist couldn’t find our Crowd Savings Vocher, and was trying to charge me again. Also, both practitioners were present when she asked, «Would you like to leave a tip?» Now how tacky is that? If I wanted to leave a tip, I would have asked how to go about it.

I went to La Ritz Spa & Salon because I was on a business trip in the area and I bought a Groupon. The exterior of the Spa looks nice but the interior is a whole other story. The Groupon I bought was for a facial and mani/​pedi combo. First of all the facial room is tiny and the equipment is older then me. The young lady who gave me my facial was nice however that did not make up for the bad facial. She had put the facial steamer so close to my face that I had to ask her to stop and move it cause it HURT! Then she did the extractions with her hands and not an extractor (yikes). The mani/​pedi was even worse the young lady that did my nails was HORRIBLE to say the least. She had no clue what she was doing. She left my nails so uneven and ragged I snagged a nail on the way out of the salon. The worst was when I sat up from the pedicure chair and there was a trail of nail clippings and disgusting oils in the swing out area from the chair that no one had ever cleaned!!! A huge health hazard, I should have gotten a clue that the woman doing my nails didn’t have a clue on how to do nails when I saw that she had press on nails on. Mind you her nails were soooo long that she couldn’t even handle the tools correctly while doing my mani/​pedi.