Enterprise Rent-A-Car

Upon arriving to this location, I gave all of my information and then was told I would need to put down a $ 50 deposit, which I was unaware of. Ok, fine. So I told them I would be back because I had to go get the insurance check and I would be right back. They originally told me I would be getting a Jeep Compass. I got back and it turns out that the original person taking my information cancelled my reservation because he didn’t know if I was coming back… But I said I’d be right back, so why wouldn’t I be back? No problem. Give them my information and wait inside a small, stuffy, extremely hot office for 15 minutes, to which I eventually move outside because it’s stifling in the office, where I wait another 15 minutes. Mind you, they have one person in the office getting his head ripped off by a disgruntled customer and 3 other employees who just managed to disappear at just the right time. One of the employees, whom I’m assuming is just getting off break and who was the original employee who started my reservation information, gets out of his car and approaches me and asks if I’ve gotten my car, to which I reply no and he asks me why I’m outside so I explain and then proceed to ask him why he CANCELLED my reservation, why he thought I WASN’T COMING BACK, and why they rented out the Jeep Compass to SOMEONE ELSE. Meanwhile he’s laughing at me the whole time… Very unprofessional and offensive. You don’t laugh at your customer who’s already pissed off at the way you’re treating them and then continue to do a less than exemplary job. If you have to choose enterprise, I would suggest a different location. These people are rude, unprofessional, and extremely horrible at customer service.

I see other reviews on here for this place aren’t good and I pray I’m not jinxing myself by putting this review here… but so far every time I have hired them for my trips it has been great! Any problems I had they fixed immediately and gave discounts for any inconvenience. It especially gets a seal of approval by me because in comparison to other Enterprise locations (like the one on howell mill in atlanta who take their sweet time to fix any issues they cause) this one does a fantastic job. Sean J. is funny and helpful so ask for him if you need assistance (there are 3 Shawn’s there by the way which all seem good). I have been renting on and off for the past few weeks and have had a good experience each time.

BEWARE!!! Do not rent from this location. I reserved a 15 passenger van for a trip to Orlando. When I arrived the lobby was full of unhappy customers that were all disgruntled. When it was finally my turn I was asked my name and ID after that I was asked to step outside with the assistant manager who advised me that they didn’t have any vans and he said they never have them so he doesn’t know why the system keeps booking them. He also said he called me which wasn’t true because I had no missed calls or voicemails. Next he said that he was going to call around to find one. An hour an half later he said he can’t find any but he can offer me two SUV’s but one needs an oil change. After 2 hours he wasn’t paying me any attention and disappeared mysteriously so another agent asked if I needed help and what was going on. I explained the situation to him and he took the lead thank God he did. Jerrod was very efficient and knowledgable he called the assistant manager to find out where he went and he told me the guy left and went to another Enterprise to pick up a mini van for me. Who knew, I was waiting on the oil change that never happened. He also said he didn’t know the condition of the van so I may have to wait longer he also said the oil change on the other SUV would be another hour. I don’t know what kind of business there running over their but it’s a joke. Jerrod apologized and gave me a good discount considering I was going to need another driver and have to fuel 2 tanks. It was a horrifying experience I called an area manager and left messages and never got a call back. Not to mention every customer was complaining and all the cars were jacked up. If it wasn’t for Jerrod taking charge our trip would of been ruined. This was a 3 hour and 30 minute nightmare. Last I was triple charged 4 days after returning the vehicles I called and spoke with a Jeremy that apologized and said he was going to fix it. They really need to get it together or shut down.

Avoid this store.
I booked a rental vehicle a week in advance to drive while my primary vehicle was being repaired.
I chose Enterprise for 2 reasons.
1. The paying insurance company recommended them.
2. They supposedly had a location at the body shop.
I dropped my vehicle at the body shop, was told «Enterprise is on the way». Fine.
Turns out that wasn’t the case, their rep who worked in the body shop (there is no Enterprise location in the shop as advertised), informed me that he was taking me to the Enterprise location «down the street» to pick up my vehicle. OK.
Upon check in (after 15 minutes of waiting on their rep), they don’t seem to be ready with my booked in advance reservation (you had one job!). Now they are trying to determine if the vehicle I requested exists at all. At this point, I am stranded, without transportation and well into the work day, at Enterprise CAR RENTAL. This location has no regard for your time or mine. I’ll update this review if I ever get out of here!

Great customer service. Staff always very friendly and have pleasant attitudes. When returning my latest rental, there was only one person working at the time with a lobby full of people and the phone constantly ringing. It was probably a peak time for the location but the amount of staff was disappointing and slowed down the service time. The lone employee never lost his calm and handled the crowds and phones with the upmost professionalism. Finally a second employee appeared out of nowhere and helped get others checked back in.
I would also recommend a better cleaning job. The car windows were very dirty and the steering wheel had a dried up food (hopefully it wasn’t something else) on it
I will defiantly return for my next rental next month since the staff are so pleasant to interact with.

I rented from Enterprise in Conyers, GA while my vehicle was worked on from an accident. The experience from Enterprise was pretty much flawless. I went by, filled out the paperwork, and then they met me at the body shop to pick me up. They even gave me a newer model of my car to drive. At the end, I went by and dropped off the rental and they drove me back to the body shop to pickup my car. It was pretty much seamless. I just wish that I had never been rear-​ended to begin with but Enterprise did a wonderful job making the experience a little better. I would definitely be renting from them again in the future.

My husband and I recently rented a car from this Enterprise. This was maybe the fourth time we rented cars from them. The service and staff at this location is great and Shanice was helpful and friendly.
Someone actually hit my husband and we still awaiting the accident report from corporate.
I would recommend this location for great service.