Hertz Rent A Car

Poorest Service imaginable. I am a 5-​Star Hertz member. I rent cars globally. I will never EVER use this branch again!

This Hertz location is the absolute worst. Perhaps the prior reviewer got a rare gem of an employee, but I have had nothing but poor experiences. The latest episode occurred when I received a car that was not clean and without a full tank of gas for a one way rental to New Hampshire. When I noted the ¼ full tank, the agent said that I could return the tank at the same level without incurring any expense. This turned out to be incorrect due to the fact that no one noted the fuel level at the time of rental in the Hertz computer system. As a result, I was charged $ 74 for fuel! When I called the Hertz 800# they could offer me no assistance since there was nothing noted in the system. I then called THIS location, the place I picked up the car, the place where the agent made the mistake, and they said they would provide me with a credit for a future rental that would be the amount of the gas charge, and an additional $ 50. There was no time limitation set at the time this promise was made, however when I went to the office to claim this reimbursement and make a new reservation, the new manager refused. Once again, because there was nothing noted in the system about the fuel mistake, he could not offer me anything! Are you serious Hertz! Not only did he refuse, he first made me wait 15 minutes outside when I initially pulled up to the storefront — he and the only other employee were leaving the location for some reason at 10:15am. This office is a joke, it is filthy, and I am frankly tired of crappy service from Hertz!

Excellent customer service provided by one hard working and customer satisfaction oriented employee, Gianna. She was prompt and timely at picking us up on our scheduled pickup. Called us an hour before to confirm and had all the paperwork ready. Although working alone, she managed her time well and stayed organized managing several customers at once. Others at the location shared similar thoughts. Highly recommended this place, quick in and out and they even pick you up within 10 min of this location.